A Basic Store is a great way to resell the service if you’ve already got a client base and billing system in place - it allows you to set up your customers and manage them yourselves - they won’t be able to make any purchases without your doing so, and can make things much simpler.

Step 1
To set up a new reseller store, just go to Your Dashboard > Reseller and then My Stores. In here, just select Create Store to get the process started. Select the store type you want to use from the pop-up that appears.

Step 2
You’ll then need to decide on a store name. Once you’ve got the name of the store, just enter your registered company name and support contact email you want to use. You’re then able to choose if you want to use a Yay.com subdomain (In the format of [YourStoreName].voipcp.com) or a domain that you own. If you select the latter, you’ll see the various DNS records that you’ll need to set to point the domain at your store.

Step 3
Once you’ve created the store and selected the Basic Store type, you’ll be given the option to customise your store. Under the “Global” tab, you can edit your store name, Company name and logo that appear on the site. You’re also given the choice between a “Simple Theme” and “Advanced Theme”. If you select the Advanced Theme, you’ll then see a whole range of colour selections to choose from - Such as the primary and secondary colours, button colours, button style, selection colours and fonts. Have a flick through and see which colours best suit you and your business!

Step 4

The first tab in the store settings "VoIP rates' allows you to see the reseller rates that you are charged for different items such as users, phone numbers and number transfers.

Step 5

The second tab labelled “Call Rates”, allows you to set how much your customers will be charged for their calls. You’re able to enter a generic margin for all call costs, but also download the call costs .csv file, change any costs for specific countries and prefixes, and re-upload it to apply the changes.

Step 6

The next tab labelled “SMS Rates”, allows you to set how much your customers will be charged for their SMS messages. You’re able to enter a generic margin for all SMS costs, but also download the SMS costs .csv file, change any costs for specific countries and prefixes, and re-upload it to apply the changes.

Step 7

Site Settings - This is where you can edit and change the store and subdomain or domain that you’re using on the site.

Step 8

Email Settings - This is where you can edit and change the email address that your customer receives automated emails from.

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!