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Frequently Asked Questions >
Phone Number Questions >
Will I lose my number if I don't pay my plan renewal?
Q.

Will I lose my number if I don't pay my plan renewal?

A.

If you don't pay your account balance each month your numbers will go back into stock & become available for other customers to purchase as per the following guidelines:

Trial Account Numbers - These numbers will go back into stock following the end of the trial expiry lifecycle (30 days after the last day of trial).

Regular/Standard Numbers - These numbers go back into stock 120 days after your paid subscription ends.

Memorable/Premium Numbers - These numbers will go back into stock 30 days after your paid subscription ends.

If you have any questions at all regarding our Number Deletion Policy, please get in touch!

 

If you need any further help today, please don't hesitate to contact our friendly support team on 917 900 1929 or by email!

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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service