You are able to block a certain number or group of numbers for individual numbers, or the whole account, on both the Flying High and Enterprise packages.

1. To do so by number, we have a feature which allows you to add a conditional call routing module. The module is called ″Caller ID Routing″ and you simply add it to the beginning of your call route. In this module, you can choose from:

Starts With
Contains
Ends With
Equals
Anonymous

And then simply enter the value into the box. For example, if there is a particular number you wish to block (hypothetically 01234 567890), you enter: ″Equals″ > ″01234567890″. Then, you choose what happens after for each condition:

What happens if there is a match (I would choose “hang up” if it's a cold caller number for example!)

What happens if there is no match (continue call route as normal.)

2. To block certain numbers for a whole account, you can navigate to VoIP> Calls > Restrictions and carry out the same process as the above. Just make sure to select whether you would like to apply this to inbound or outbound calls!

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000!