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Frequently Asked Questions >
Routing Questions >
Can I swap my call routes on the go?
Q.

Can I swap my call routes on the go?

A.

Yes you can! To do this:

  • Go to Short Codes and click Add short codes!
  • Select which short code option (from *10 to *99) you would like to have this under and then select 'Change the active call route on a number' under the 'Command' drop down menu!
  • You then select which number and which routes you would like the short code to affect.
  • Once you have done that, repeat Step 1, making another short code to turn the route back to it's previous state!

As seen above, you'll see that *24 and *25 have been selected for exactly this! You will have something similar with the short codes set to your own ones!

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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service