To record your calls, you'll need to enable Call Recording in two separate places:

Incoming Calls

Firstly, you'll need to enable call recording in your call routes.

To do this, go to:

My Dashboard > Voice > Inbound Settings > Routing and edit your call route (blue pencil icon)

You'll see a dropdown menu at the top labelled Call Recording. Set this as enabled.

Outbound Calls

Go to your Users tab:

Voice > Users > Users and edit the user you want to record

You'll see near the lower right-hand corner there's an option to call record - check this so that Call Recording is 'on'.

That's all done! You can find all your recorded calls in Call History.

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!