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4.95 / 5 Average

Rated EXCELLENT by 719 customer reviews

  • I have always been able to get straight through to a knowledgeable and helpful person who has quickly understood both our needs and my problem in this case - particularly helpful service from Connor!Larry

  • I have to say that it is not only very pleasant, but remarkably refreshing to have found an IT company with a customer service team that is not only efficient and knowledgeable, but friendly as well !!Alex

  • Very new to Yay.com, and to VOIP generally. The team, including Jez, Connor and Daisy, have been brilliant, helpful, knowledgeable, and made the learning curve considerably less steep for me. Lovely to deal with a UK company, small enough to make me feel like I matter but big enough to provide a full scale professional grade service. Such a refreshing contrast to the big telecoms companies. And great value tariffs too!Richard

  • Yay.com have been fantastic throughout, from makes it super easy to port my number over, to helping my set up our phones in the office and get them connected. Support even called me and did a remote screen share so I didn't have to follow any complicated instructions!Marc

  • Every dealing we have had with the team at YAY so far has been outstanding. From the initial setup, through to the (exceptionally rare) technical issues, everything has been as smooth as we could possibly hope for. As a busy Recruitment Company our phones are the lifeblood of our business, and it's important for us to be able to trust our suppliers, and I couldn't recommend YAY enough. Excellent all round.Adam

  • We have used Yay now for a couple of years after being very badly let down by our previous provider. The levels of customer service are extremely high. They do it for you, rather than talking you through complex issues you may never need to visit again. Called today with a query on conference calling. Within 15 minutes, I had a call back. I now have my own conference line. They do what they say they will do, when the say they will do it. A very rare commodity nowadays.James

  • A great company. The services and prices are awesome. And the people are great; friendly, polite, and knowledgeable. They have everything I need.Jason

  • They answered the phone in less then a minute with no options and menus to have to choose from. The rep Jez was just amazing and he did everything in his power to get our problem resolved. i was really amazed with the costumer service Well done JEZ & YAYSruli

  • Meg is an awesome lady who dealt with a difficult situation I had most professionally! The aftercare by this lady was AWESOME and if you give your employees awards, you need to make sure hers is GOLD!Roy

  • Spoke to Meg concerning an issue we had with our connectivity at our end, and how the issues with our IP had effected our phones. Even though this issue wasn't caused by yourselves, she lead the effort to fix the issue by corresponding with the IT team at our new offices. After this was sorted she then helped us set up the lines and get round issues with the phone (which quite frankly was REALLY not playing ball). Give her more money or something because quite frankly, shes bloody brilliant. If not, we'll happily hire her to do something because she's a joy to speak to.Alex

  • Spoke to Jezz absolutely amazing guy. Also have dealt with Megg and i believe Matt. Cant fault the team brilliant so glad we signed up with you guys. Thank youRosovannio

  • Every person I have ever spoken with at Yay makes me realise just how poor the customer service is just about everywhere else!Graham

  • ABSOLUTELY FABULOUS This companies attention to detail and INCREDIBLY BRILLIANT customer service has blown me away and restored my belief in the existence of companies out there that really DO CARE about their end users. Jez was my contact, but it truly was a team effort! USE THEM, BUY from them....they will make your experience a great one!Gabrielle

  • Transferred a batch of domain names from my old registrar. Simple, fast and efficient. Had a courtesy call from Yay.com Support too. Very impressed so far.Dave

  • I started using Yay.com just recently but I have been extremely impressed with their support and service. Every time I call they are super helpful, really informative and so willing to help and extremely pleasant - it's so refreshing to receive such great service. Well done Yay.com you most certainly are doing something great with your staff - it's so easy to complain about bad service but taking the time to compliment on great service is so valuable I believe. I would not hesitate to recommend Yay.com and will definitely keep on using you. Thank you and keep up the great work - your staff are a credit to you Matt!Karen

  • Everything has been quick and painless with Yay - from the 2 people I spoke to before in discussing the right package and hardware, to the support from Konnor in setting up the device. I ran into a problem I couldn't fix - no ringing on hold for ages, straight through to a real person who talked me through and logged in to fix the problem within a few minutes. Great service, products and hardware - So far, truly excellent!Craig

  • jezz was amazing with the help and support he gave and was a smooth transition from my other providers and excellent customer service I'm sure it will be the same all the way through but jazz was amazing and a credit to yay.com well done jazz great man Efarzand

  • The gent "Jez" i think his name was? He was awesome and a credit to your organisation, nothing was to much trouble even though I am bit of a technical dinosaur. I hope he goes far and from a company customer service absouulte top class!!! Scott

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