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Yay.com allow us to professionally enhance our customer experience.
Yay are consistently flawless. As a small but expanding ISP, we chose Yay to provide a reliable and feature-rich VoIP service to accompany our fibre-to-the-home broadband service. Yay offers all the flexibility that we needed in terms of product features, ease of use, compatibility with SIP endpoints and convenient API access to control all areas of one's account. Their support team is what really sets them apart from the competition. Any query is dealt with quickly and efficiently and almost always by the first person that you speak to, all of the team are so knowledgeable in all areas and can resolve or advise on any questions themselves without needing to put you on hold or escalate to anyone else. We're confident that Yay will continue to meet our needs as we expand to hundreds and eventually thousands of customers.
We have now been happy YAY.COM customers for nearly a year. Everything about their service is recommendable. Setup went smoothly with plenty of friendly skilled support from Various tech support staff. Since switching to YAY.COM our telecoms costs have halved. The couple of times since then that we've contacted them for support they've sorted the problem quickly and helpfully, including the other day when I phoned to ask for their help with a problem with our phone line provider - so not a YAY.COM problem - and they came through for us quickly and efficiently. Can't fault them!
The Yay.com team were exceptionally supportive in getting our team's VOIP service transferred from our previous supplier and also in helping us set up new users and hardware as and when needed. The VOIP service itself is miles ahead of our previous supplier in terms of quality and reliability and the intuitiveness of the online user interface makes it easy for us to manage changes and get the most out of the services functionality on a day to day basis. It's also well worth checking out the new mobile app which is incredibly easy to set up and use and again far better than alternatives third party solutions we have tried.
I called in as I needed some help with the routing and setting up of voicemail and they were absolutely fantastic. Top notch service. Thanks!
Having someone like Victoria on the phone, knowledge and patience made a good impression and the difference , Reading other good reviews, I knew I was on the right path.Highly recommended ! Flexible service, allows to grow with you. Well done Yay and Thank you !
Meg is extremely knowledgeable and has a very a friendly approach too. Thanks for all your help. A 5 star service. Thank you.
First of all I've been with yay for a most w years and the voip service is outstanding. No dropouts. These guys really go the exra mile in resolving problems. Email or by phone their response in promp without fail. HIGHLY RECOMMENDED. 5 STARS...
I am very pleased with the customer service received by Victoria and Jez. They got my account up and running in no time, were friendly and followed necessary procedures to ensure yay.com remains recommended by many. Not to mention the simplicity of the platform and fantastic functionality. Blessings
Excellent service and support from Yay. Had a few issues on the account and Konnor from their support team was able to rapidly sort them for me and kept me advised every step of the way.
The issues were fairly minor but needed resolution and it's great to work with a company that responds so quickly, actually talks to you on the phone as well as by email and most importantly - fixes the issue quickly and when they say they will.
Yay has been offer very efficient and kind services at a super economical price. My help requests were all responded and solved very timely.
Absolutely fantastic customer service. Always there to provide fantastic support and advice over the phone or via email. The best company I have ever experienced in the communications world.