Out of Hours

Out of Hours Diaries are used to modify routing based on the time of day

• GET/voip/out-of-hours

  Gets a list of all of the active Out of Hours diaries on an account

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  Request Details

  Response Details

  Request Details

  This command has no URL/Query String parameters

  Response Details

  200 Response

  {
      "result" : [
          {
              "created_on" : "2020-02-17",
              "elements" : [
                  {
                      "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                      "closed_time" : "18:00-9:00,mon-fri,*,*"
                  }
              ],
              "exceptions" : [
                  {
                      "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                      "end_date" : "2016-12-28",
                      "end_time" : "16:59:59",
                      "start_date" : "2016-12-24",
                      "start_time" : "09:00:00"
                  }
              ],
              "name" : "Pete's Work Schedule",
              "updated_on" : "2020-02-17",
              "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
          }
      ],
      "status_code" : 200,
      "status_message" : "OK"
  }

• GET/voip/out-of-hours/{uuid}

  Gets the details for a specific Out of Hours diary on an account

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  Request Details

  Response Details

  Request Details

  URL and Query String Parameters

  • Name

  • Type

  • Required

  • • uuid

    • String

    • True

    The UUID of the Out of Hours diary to be queried

  Response Details

  200 Response

  {
      "result" : {
          "created_on" : "2020-02-17",
          "elements" : [
              {
                  "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                  "closed_time" : "18:00-9:00,mon-fri,*,*"
              }
          ],
          "exceptions" : [
              {
                  "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                  "end_date" : "2016-12-28",
                  "end_time" : "16:59:59",
                  "start_date" : "2016-12-24",
                  "start_time" : "09:00:00"
              }
          ],
          "name" : "Pete's Work Schedule",
          "updated_on" : "2020-02-17",
          "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
      },
      "status_code" : 200,
      "status_message" : "OK"
  }

  404 Response

  {
      "result" : {},
      "status_code" : 404,
      "status_message" : "Not Found"
  }

• POST/voip/out-of-hours

  Creates a new Out of Hours diary

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  Request Details

  Response Details

  Request Details

  This command has no URL/Query String parameters

  POST body

  • Name

  • Type

  • Required

  • • elements

    • Array of Diary Element

    • True

    The list of diary elements

  • • exceptions

    • Array of Diary Exception

    • True

    The list of exception times which override the diary elements

  • • name

    • String

    • True

    The name of this Out of Hours Diary

  Diary Element

  A Diary Element describes a time pattern to match against, and the Call Flow to use during those times.

  • • call_flow

    • String

    • True

    The UUID of the Call Flow used during these times

  • • closed_time

    • String

    • True

    The pattern for the times during which this Call Flow is in effect.The format of the closed_time is as follows:
    
    

    <time_range>,<days_of_week>,<days_of_month>,<months>
    <time_range> = <hour>:<minute>-<hour>:<minute>
    <hour> = A number, 0 to 23 inclusive
    <minute> = A number, 0 to 59 inclusive
    <days_of_week> = <dayname> | <dayname>-<dayname>
    <dayname> = "sun" | "mon" | "tue" | "wed" | "thu" | "fri" | "sat"
    <days_of_month> = <daynum> | <daynum>-<daynum>
    <daynum> = A number, 1 to 31 inclusive
    <months> = <monthname> | <monthname>-<monthname>
    <monthname> = "jan" | "feb" | "mar" | "apr" | "may" | "jun" | "jul" | "aug" | "sep" | "oct" | "nov" | "dec"
    
    

    Any range can also be replaced with "*" to be ignored when matching.

  Diary Exception

  A Diary Exception describes a continuous time span during which the Diary Elements will be overridden.

  • • call_flow

    • String

    • True

    The UUID of the Call Flow used during these times

  • • end_date

    • LocalDate

    • True

    The date on which this exception ends

  • • end_time

    • LocalTime

    • True

    The time at which this exception ends

  • • start_date

    • LocalDate

    • True

    The date on which this exception starts

  • • start_time

    • LocalTime

    • True

    The time at which this exception starts

  JSON all-fields example:

  {
      "elements" : [
          {
              "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
              "closed_time" : "18:00-9:00,mon-fri,*,*"
          }
      ],
      "exceptions" : [
          {
              "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
              "end_date" : "2016-12-28",
              "end_time" : "16:59:59",
              "start_date" : "2016-12-24",
              "start_time" : "09:00:00"
          }
      ],
      "name" : "Pete's Work Schedule"
  }

  Response Details

  201 Response

  {
      "result" : {
          "created_on" : "2020-02-17",
          "elements" : [
              {
                  "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                  "closed_time" : "18:00-9:00,mon-fri,*,*"
              }
          ],
          "exceptions" : [
              {
                  "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                  "end_date" : "2016-12-28",
                  "end_time" : "16:59:59",
                  "start_date" : "2016-12-24",
                  "start_time" : "09:00:00"
              }
          ],
          "name" : "Pete's Work Schedule",
          "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
      },
      "status_code" : 201,
      "status_message" : "Created"
  }

  400 Response

  {
      "result" : {},
      "status_code" : 400,
      "status_message" : "Bad Request"
  }

  404 Response

  {
      "result" : {},
      "status_code" : 404,
      "status_message" : "Not Found"
  }

• PUT/voip/out-of-hours/{uuid}

  Updates the specified Out of Hours diary

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  Request Details

  Response Details

  Request Details

  URL and Query String Parameters

  • Name

  • Type

  • Required

  • • uuid

    • String

    • True

    The UUID of the Out of Hours diary to be updated

  PUT body

  • Name

  • Type

  • Required

  • • elements

    • Array of Diary Element

    • True

    The list of diary elements

  • • exceptions

    • Array of Diary Exception

    • True

    The list of exception times which override the diary elements

  • • name

    • String

    • True

    The name of this Out of Hours Diary

  Diary Element

  A Diary Element describes a time pattern to match against, and the Call Flow to use during those times.

  • • call_flow

    • String

    • True

    The UUID of the Call Flow used during these times

  • • closed_time

    • String

    • True

    The pattern for the times during which this Call Flow is in effect.The format of the closed_time is as follows:
    
    

    <time_range>,<days_of_week>,<days_of_month>,<months>
    <time_range> = <hour>:<minute>-<hour>:<minute>
    <hour> = A number, 0 to 23 inclusive
    <minute> = A number, 0 to 59 inclusive
    <days_of_week> = <dayname> | <dayname>-<dayname>
    <dayname> = "sun" | "mon" | "tue" | "wed" | "thu" | "fri" | "sat"
    <days_of_month> = <daynum> | <daynum>-<daynum>
    <daynum> = A number, 1 to 31 inclusive
    <months> = <monthname> | <monthname>-<monthname>
    <monthname> = "jan" | "feb" | "mar" | "apr" | "may" | "jun" | "jul" | "aug" | "sep" | "oct" | "nov" | "dec"
    
    

    Any range can also be replaced with "*" to be ignored when matching.

  Diary Exception

  A Diary Exception describes a continuous time span during which the Diary Elements will be overridden.

  • • call_flow

    • String

    • True

    The UUID of the Call Flow used during these times

  • • end_date

    • LocalDate

    • True

    The date on which this exception ends

  • • end_time

    • LocalTime

    • True

    The time at which this exception ends

  • • start_date

    • LocalDate

    • True

    The date on which this exception starts

  • • start_time

    • LocalTime

    • True

    The time at which this exception starts

  JSON all-fields example:

  {
      "elements" : [
          {
              "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
              "closed_time" : "18:00-9:00,mon-fri,*,*"
          }
      ],
      "exceptions" : [
          {
              "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
              "end_date" : "2016-12-28",
              "end_time" : "16:59:59",
              "start_date" : "2016-12-24",
              "start_time" : "09:00:00"
          }
      ],
      "name" : "Pete's Work Schedule"
  }

  Response Details

  201 Response

  {
      "result" : {
          "created_on" : "2020-02-17",
          "elements" : [
              {
                  "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                  "closed_time" : "18:00-9:00,mon-fri,*,*"
              }
          ],
          "exceptions" : [
              {
                  "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                  "end_date" : "2016-12-28",
                  "end_time" : "16:59:59",
                  "start_date" : "2016-12-24",
                  "start_time" : "09:00:00"
              }
          ],
          "name" : "Pete's Work Schedule",
          "updated_on" : "2020-02-17",
          "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
      },
      "status_code" : 201,
      "status_message" : "Created"
  }

  400 Response

  {
      "result" : {},
      "status_code" : 400,
      "status_message" : "Bad Request"
  }

  404 Response

  {
      "result" : {},
      "status_code" : 404,
      "status_message" : "Not Found"
  }

• DELETE/voip/out-of-hours/{uuid}

  Deletes the specified Out of Hours diary

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  Request Details

  Response Details

  Request Details

  URL and Query String Parameters

  • Name

  • Type

  • Required

  • • uuid

    • String

    • True

    The UUID of the Out of Hours diary to be deleted

  Response Details

  204 Response

  {
      "result" : {},
      "status_code" : 204,
      "status_message" : "No Content"
  }

  404 Response

  {
      "result" : {},
      "status_code" : 404,
      "status_message" : "Not Found"
  }