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Out of Hours

Out of Hours Diaries are used to modify routing based on the time of day

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GET
POST
PUT
DELETE
Chargeable *

* You will be charged every time this command is run.

GET/voip/out-of-hours

Gets a list of all of the active Out of Hours diaries on an account

Request Details

Response Details

Request Details

This command has no URL/Query String parameters

Response Details

200 Response

{
    "result" : [
        {
            "created_on" : "2020-11-28",
            "elements" : [
                {
                    "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                    "closed_time" : "18:00-9:00,mon-fri,*,*"
                }
            ],
            "exceptions" : [
                {
                    "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                    "end_date" : "2016-12-28",
                    "end_time" : "16:59:59",
                    "start_date" : "2016-12-24",
                    "start_time" : "09:00:00"
                }
            ],
            "name" : "Pete's Work Schedule",
            "updated_on" : "2020-11-28",
            "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
        }
    ],
    "status_code" : 200,
    "status_message" : "OK"
}

GET/voip/out-of-hours/{uuid}

Gets the details for a specific Out of Hours diary on an account

Request Details

Response Details

Request Details

URL and Query String Parameters

Name
Type
Required

- uuid
- String
- True
The UUID of the Out of Hours diary to be queried

Response Details

200 Response

{
    "result" : {
        "created_on" : "2020-11-28",
        "elements" : [
            {
                "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                "closed_time" : "18:00-9:00,mon-fri,*,*"
            }
        ],
        "exceptions" : [
            {
                "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                "end_date" : "2016-12-28",
                "end_time" : "16:59:59",
                "start_date" : "2016-12-24",
                "start_time" : "09:00:00"
            }
        ],
        "name" : "Pete's Work Schedule",
        "updated_on" : "2020-11-28",
        "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
    },
    "status_code" : 200,
    "status_message" : "OK"
}

404 Response

{
    "result" : {},
    "status_code" : 404,
    "status_message" : "Not Found"
}

POST/voip/out-of-hours

Creates a new Out of Hours diary

Request Details

Response Details

Request Details

This command has no URL/Query String parameters

POST body

Name
Type
Required

- elements
- Array of Diary Element
- True
The list of diary elements
- exceptions
- Array of Diary Exception
- True
The list of exception times which override the diary elements
- name
- String
- True
The name of this Out of Hours Diary

Diary Element

A Diary Element describes a time pattern to match against, and the Call Flow to use during those times.

- call_flow
- String
- True
The UUID of the Call Flow used during these times

closed_time
String
True

The pattern for the times during which this Call Flow is in effect.The format of the closed_time is as follows:

<time_range>,<days_of_week>,<days_of_month>,<months>
<time_range> = <hour>:<minute>-<hour>:<minute>
<hour> = A number, 0 to 23 inclusive
<minute> = A number, 0 to 59 inclusive
<days_of_week> = <dayname> | <dayname>-<dayname>
<dayname> = "sun" | "mon" | "tue" | "wed" | "thu" | "fri" | "sat"
<days_of_month> = <daynum> | <daynum>-<daynum>
<daynum> = A number, 1 to 31 inclusive
<months> = <monthname> | <monthname>-<monthname>
<monthname> = "jan" | "feb" | "mar" | "apr" | "may" | "jun" | "jul" | "aug" | "sep" | "oct" | "nov" | "dec"

Any range can also be replaced with "*" to be ignored when matching.

Diary Exception

A Diary Exception describes a continuous time span during which the Diary Elements will be overridden.

- call_flow
- String
- True
The UUID of the Call Flow used during these times
- end_date
- LocalDate
- True
The date on which this exception ends
- end_time
- LocalTime
- True
The time at which this exception ends
- start_date
- LocalDate
- True
The date on which this exception starts
- start_time
- LocalTime
- True
The time at which this exception starts

JSON all-fields example:

{
    "elements" : [
        {
            "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
            "closed_time" : "18:00-9:00,mon-fri,*,*"
        }
    ],
    "exceptions" : [
        {
            "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
            "end_date" : "2016-12-28",
            "end_time" : "16:59:59",
            "start_date" : "2016-12-24",
            "start_time" : "09:00:00"
        }
    ],
    "name" : "Pete's Work Schedule"
}

Response Details

201 Response

{
    "result" : {
        "created_on" : "2020-11-28",
        "elements" : [
            {
                "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                "closed_time" : "18:00-9:00,mon-fri,*,*"
            }
        ],
        "exceptions" : [
            {
                "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                "end_date" : "2016-12-28",
                "end_time" : "16:59:59",
                "start_date" : "2016-12-24",
                "start_time" : "09:00:00"
            }
        ],
        "name" : "Pete's Work Schedule",
        "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
    },
    "status_code" : 201,
    "status_message" : "Created"
}

400 Response

{
    "result" : {},
    "status_code" : 400,
    "status_message" : "Bad Request"
}

404 Response

{
    "result" : {},
    "status_code" : 404,
    "status_message" : "Not Found"
}

PUT/voip/out-of-hours/{uuid}

Updates the specified Out of Hours diary

Request Details

Response Details

Request Details

URL and Query String Parameters

Name
Type
Required

- uuid
- String
- True
The UUID of the Out of Hours diary to be updated

PUT body

Name
Type
Required

- elements
- Array of Diary Element
- True
The list of diary elements
- exceptions
- Array of Diary Exception
- True
The list of exception times which override the diary elements
- name
- String
- True
The name of this Out of Hours Diary

Diary Element

A Diary Element describes a time pattern to match against, and the Call Flow to use during those times.

- call_flow
- String
- True
The UUID of the Call Flow used during these times

closed_time
String
True

The pattern for the times during which this Call Flow is in effect.The format of the closed_time is as follows:

<time_range>,<days_of_week>,<days_of_month>,<months>
<time_range> = <hour>:<minute>-<hour>:<minute>
<hour> = A number, 0 to 23 inclusive
<minute> = A number, 0 to 59 inclusive
<days_of_week> = <dayname> | <dayname>-<dayname>
<dayname> = "sun" | "mon" | "tue" | "wed" | "thu" | "fri" | "sat"
<days_of_month> = <daynum> | <daynum>-<daynum>
<daynum> = A number, 1 to 31 inclusive
<months> = <monthname> | <monthname>-<monthname>
<monthname> = "jan" | "feb" | "mar" | "apr" | "may" | "jun" | "jul" | "aug" | "sep" | "oct" | "nov" | "dec"

Any range can also be replaced with "*" to be ignored when matching.

Diary Exception

A Diary Exception describes a continuous time span during which the Diary Elements will be overridden.

- call_flow
- String
- True
The UUID of the Call Flow used during these times
- end_date
- LocalDate
- True
The date on which this exception ends
- end_time
- LocalTime
- True
The time at which this exception ends
- start_date
- LocalDate
- True
The date on which this exception starts
- start_time
- LocalTime
- True
The time at which this exception starts

JSON all-fields example:

{
    "elements" : [
        {
            "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
            "closed_time" : "18:00-9:00,mon-fri,*,*"
        }
    ],
    "exceptions" : [
        {
            "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
            "end_date" : "2016-12-28",
            "end_time" : "16:59:59",
            "start_date" : "2016-12-24",
            "start_time" : "09:00:00"
        }
    ],
    "name" : "Pete's Work Schedule"
}

Response Details

201 Response

{
    "result" : {
        "created_on" : "2020-11-28",
        "elements" : [
            {
                "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                "closed_time" : "18:00-9:00,mon-fri,*,*"
            }
        ],
        "exceptions" : [
            {
                "call_flow" : "74da1282-6aa9-4f00-b452-ba37f7b832e6",
                "end_date" : "2016-12-28",
                "end_time" : "16:59:59",
                "start_date" : "2016-12-24",
                "start_time" : "09:00:00"
            }
        ],
        "name" : "Pete's Work Schedule",
        "updated_on" : "2020-11-28",
        "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
    },
    "status_code" : 201,
    "status_message" : "Created"
}

400 Response

{
    "result" : {},
    "status_code" : 400,
    "status_message" : "Bad Request"
}

404 Response

{
    "result" : {},
    "status_code" : 404,
    "status_message" : "Not Found"
}

DELETE/voip/out-of-hours/{uuid}

Deletes the specified Out of Hours diary
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Request Details

Response Details
Request Details

URL and Query String Parameters
- Name
- Type
- Required
- uuid
  
  String
  
  True
  
  The UUID of the Out of Hours diary to be deleted
Response Details

204 Response
```
{
    "result" : {},
    "status_code" : 204,
    "status_message" : "No Content"
}
```
404 Response
```
{
    "result" : {},
    "status_code" : 404,
    "status_message" : "Not Found"
}
```