Customer Management
VoIP Bundle (Subscriptions)
- VoIP Subscription Bundle
SIP Account Management
Audio Management
- Sounds
- Playlists
Phone Numbers & Call Routing
Phone Calls & CDR Data
VoIP Phone Short Code
- Short Codes
eFax Management
- Fax Messages
- Fax Authorized Senders
Voicemails & Mailboxes
Caller ID
- Caller IDs
- Caller ID Requests
SIP Trunks
- Trunk Authentication
- VoIP Trunks
Wallboard Statistics
VoIP Phone Provisioning
- Devices
Call Queueing

API Access

Build custom apps using our JSON API

Configure API

Call Flows, Call Route

Call Flows define the route to be followed when a call is incoming to a number assigned with the call flow

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Filter:

All
GET
POST
PUT
DELETE
Chargeable *

* You will be charged every time this command is run.

GET/voip/flow

Gets all the active call flows on an account

Request Details

Response Details

Request Details

This command has no URL/Query String parameters

Response Details

200 Response

{
    "result" : [
        {
            "created_on" : "2020-09-25",
            "extension" : 501,
            "flow" : {
                "161ec941-1c6a-4d42-b011-1c050487324d" : {
                    "module" : "start",
                    "next" : "9085aa47-0ff0-4fd0-9c80-6077e1f475c2"
                },
                "9085aa47-0ff0-4fd0-9c80-6077e1f475c2" : {
                    "module" : "pressextension",
                    "next" : {
                        "1" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                        "2" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                        "invalid" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                        "timeout" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6"
                    }
                },
                "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6" : {
                    "extensions" : [
                        {
                            "type" : "sipuser",
                            "uuid" : "92b0aca6-12aa-480c-a7b7-a31df403418c"
                        }
                    ],
                    "module" : "extension"
                }
            },
            "name" : "Call Pete",
            "show_call_route_name" : true,
            "show_original_caller_id" : true,
            "updated_on" : "2020-09-25",
            "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
        }
    ],
    "status_code" : 200,
    "status_message" : "OK"
}

GET/voip/flow/{uuid}

Gets the details for a specific call flow

Request Details

Response Details

Request Details

URL and Query String Parameters

Name
Type
Required

- uuid
- String
- True
The UUID of the Call Flow to be queried

Response Details

200 Response

{
    "result" : {
        "created_on" : "2020-09-25",
        "extension" : 501,
        "flow" : {
            "161ec941-1c6a-4d42-b011-1c050487324d" : {
                "module" : "start",
                "next" : "9085aa47-0ff0-4fd0-9c80-6077e1f475c2"
            },
            "9085aa47-0ff0-4fd0-9c80-6077e1f475c2" : {
                "module" : "pressextension",
                "next" : {
                    "1" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                    "2" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                    "invalid" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                    "timeout" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6"
                }
            },
            "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6" : {
                "extensions" : [
                    {
                        "type" : "sipuser",
                        "uuid" : "92b0aca6-12aa-480c-a7b7-a31df403418c"
                    }
                ],
                "module" : "extension"
            }
        },
        "name" : "Call Pete",
        "show_call_route_name" : true,
        "show_original_caller_id" : true,
        "updated_on" : "2020-09-25",
        "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
    },
    "status_code" : 200,
    "status_message" : "OK"
}

404 Response

{
    "result" : {},
    "status_code" : 404,
    "status_message" : "Not Found"
}

POST/voip/flow

Creates a new call flow

Request Details

Response Details

Request Details

This command has no URL/Query String parameters

POST body

Name
Type
Required

- extension
- Integer
- True
The extension assigned to this Call Flow
- flow
- Map of Call Flow Module
- True
The Call Flow Module map
- name
- String
- True
The name of this Call Flow
- show_call_route_name
- boolean
- True
Whether or not the Call Flow name will be included in the forwarded Caller ID
- show_original_caller_id
- boolean
- True
Whether the forwarded Caller ID will be the original Caller ID, or the called number

Call Flow Module

A Call Flow Module describes a step in the Call Flow. The type of module is indicated by the value of the 'module' key. All Call Flows must have a 'start' module which indicates the entry point into the Call Flow.

Start

The start module is the entry point and is required for every call flow.

{
    "module" : "start",
    "next" : "The key of the next module to route to"
}

Recording

The recording module enables call recording from this point forward in the call flow.

{
    "module" : "recording",
    "next" : "The key of the next module to route to"
}

Music On Hold

The music on hold module sets the hold music from this point forward in the call flow.

{
    "class" : "The uuid of the playlist to use as hold music",
    "module" : "musiconhold",
    "next" : "The key of the next module to route to"
}

Caller ID Match

The caller id match module allows you to modify the routing based on the incoming Caller ID.

{
    "match" : "The key of the next module to route to if a match is found",
    "module" : "calleridmatch",
    "nomatch" : "The key of the next module to route to if no match is found",
    "patterns" : "A list of regular expression patterns to match against, e.g. ['^44800', '9000$', '1483', 'anonymous', 'unavailable']"
}

Play

The play module plays a sound to the caller

{
    "module" : "play",
    "next" : "The key of the next module to route to",
    "sound" : "The uuid of the sound to play"
}

Extension

The extension module calls a SIP User, Hunt Group, or forwards to an external number.

{
    "announcement" : "Optional: The uuid of the sound used as a call whisper",
    "duration" : "Optional: The ring duration in seconds. Default 30",
    "extensions" : [
        {
            "type" : "sipuser",
            "uuid" : "The uuid of the sip user to call"
        },
        {
            "type" : "huntgroup",
            "uuid" : "The uuid of the hunt group to call"
        },
        {
            "number" : "The number to forward to in e164 format",
            "type" : "forward"
        }
    ],
    "module" : "extension",
    "noanswer" : "The key of the next module to route to if the call isn't answered",
    "ringtone" : "Optional: The uuid of the sound or playlist used as a ringtone"
}

Press Extension (IVR)

The press extension module will route to different modules based on the number pressed by the caller.

{
    "duration" : "Optional: The time to wait for a press in seconds. Default 10",
    "module" : "pressextension",
    "next" : {
        "..." : "",
        "1" : "The key of the next module to route to if '1' is pressed",
        "2" : "The key of the next module to route to if '2' is pressed",
        "invalid" : "The key of the next module to route to if the pressed number is invalid",
        "timeout" : "The key of the next module to route to if nothing is pressed before the timeout duration"
    },
    "sound" : "Optional: The uuid of the sound that will play to the caller"
}

DialByExtension

The dial by extension module will call a SIP User by their extension.

{
    "dial_duration" : "Optional: The ring duration in seconds. Default 30",
    "module" : "dialbyextension",
    "next" : {
        "invalid" : "The key of the next module to route to if the pressed number is invalid",
        "timeout" : "The key of the next module to route to if nothing is pressed before the timeout duration"
    },
    "noanswer" : "The key of the next module to route to, or 'sipuser_voicemail' to go to the dialled extension's personal mailbox",
    "ringtone" : "The uuid of sound or or playlist used for hold music",
    "sound" : "Optional: The uuid of the sound that will play to the caller",
    "wait_duration" : "Optional: The time to wait for a press in seconds. Default 10"
}

Busy

The busy module plays a busy tone and hangs up the call. This is a terminating module.

{
    "duration" : "Optional: The duration of the busy tone in seconds. Default 3",
    "module" : "busy"
}

Voicemail

The voicemail module directs to call to a Mailbox for the caller to leave a message. This is a terminating module.

{
    "mailboxes" : "An array of Mailbox UUIDs to leave a message on",
    "module" : "voicemail"
}

Conference

The conference module sends callers to a conference bridge. This is a terminating module.

{
    "announcement" : "Optional: The uuid of the sound played when joining the conference",
    "module" : "conference",
    "music" : "Optional: The uuid of the playlist used when there is only one person in the conference",
    "pin" : "Optional: The 4 digit pin required to enter the conference"
}

Trunk

The trunk module forwards the call to a trunk on the account. This is a terminating module.

{
    "module" : "Trunk",
    "uuid" : "The uuid of the Trunk the call is sent to"
}

Fax

The fax module allows the call flow to receive faxes. This should be the only module after 'start' if you wish to receive faxes.

{
    "module" : "fax"
}

JSON all-fields example:

{
    "extension" : 501,
    "flow" : {
        "161ec941-1c6a-4d42-b011-1c050487324d" : {
            "module" : "start",
            "next" : "9085aa47-0ff0-4fd0-9c80-6077e1f475c2"
        },
        "9085aa47-0ff0-4fd0-9c80-6077e1f475c2" : {
            "module" : "pressextension",
            "next" : {
                "1" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                "2" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                "invalid" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                "timeout" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6"
            }
        },
        "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6" : {
            "extensions" : [
                {
                    "type" : "sipuser",
                    "uuid" : "92b0aca6-12aa-480c-a7b7-a31df403418c"
                }
            ],
            "module" : "extension"
        }
    },
    "name" : "Call Pete",
    "show_call_route_name" : true,
    "show_original_caller_id" : true
}

Response Details

201 Response

{
    "result" : {
        "created_on" : "2020-09-25",
        "extension" : 501,
        "flow" : {
            "161ec941-1c6a-4d42-b011-1c050487324d" : {
                "module" : "start",
                "next" : "9085aa47-0ff0-4fd0-9c80-6077e1f475c2"
            },
            "9085aa47-0ff0-4fd0-9c80-6077e1f475c2" : {
                "module" : "pressextension",
                "next" : {
                    "1" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                    "2" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                    "invalid" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                    "timeout" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6"
                }
            },
            "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6" : {
                "extensions" : [
                    {
                        "type" : "sipuser",
                        "uuid" : "92b0aca6-12aa-480c-a7b7-a31df403418c"
                    }
                ],
                "module" : "extension"
            }
        },
        "name" : "Call Pete",
        "show_call_route_name" : true,
        "show_original_caller_id" : true,
        "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
    },
    "status_code" : 201,
    "status_message" : "Created"
}

400 Response

{
    "result" : {},
    "status_code" : 400,
    "status_message" : "Bad Request"
}

PUT/voip/flow/{uuid}

Updates the specified call flow

Request Details

Response Details

Request Details

URL and Query String Parameters

Name
Type
Required

- uuid
- String
- True
The UUID of the Call Flow to be updated

PUT body

Name
Type
Required

- extension
- Integer
- True
The extension assigned to this Call Flow
- flow
- Map of Call Flow Module
- True
The Call Flow Module map
- name
- String
- True
The name of this Call Flow
- show_call_route_name
- boolean
- True
Whether or not the Call Flow name will be included in the forwarded Caller ID
- show_original_caller_id
- boolean
- True
Whether the forwarded Caller ID will be the original Caller ID, or the called number

Call Flow Module

Start

The start module is the entry point and is required for every call flow.

{
    "module" : "start",
    "next" : "The key of the next module to route to"
}

Recording

The recording module enables call recording from this point forward in the call flow.

{
    "module" : "recording",
    "next" : "The key of the next module to route to"
}

Music On Hold

The music on hold module sets the hold music from this point forward in the call flow.

{
    "class" : "The uuid of the playlist to use as hold music",
    "module" : "musiconhold",
    "next" : "The key of the next module to route to"
}

Caller ID Match

The caller id match module allows you to modify the routing based on the incoming Caller ID.

{
    "match" : "The key of the next module to route to if a match is found",
    "module" : "calleridmatch",
    "nomatch" : "The key of the next module to route to if no match is found",
    "patterns" : "A list of regular expression patterns to match against, e.g. ['^44800', '9000$', '1483', 'anonymous', 'unavailable']"
}

Play

The play module plays a sound to the caller

{
    "module" : "play",
    "next" : "The key of the next module to route to",
    "sound" : "The uuid of the sound to play"
}

Extension

The extension module calls a SIP User, Hunt Group, or forwards to an external number.

{
    "announcement" : "Optional: The uuid of the sound used as a call whisper",
    "duration" : "Optional: The ring duration in seconds. Default 30",
    "extensions" : [
        {
            "type" : "sipuser",
            "uuid" : "The uuid of the sip user to call"
        },
        {
            "type" : "huntgroup",
            "uuid" : "The uuid of the hunt group to call"
        },
        {
            "number" : "The number to forward to in e164 format",
            "type" : "forward"
        }
    ],
    "module" : "extension",
    "noanswer" : "The key of the next module to route to if the call isn't answered",
    "ringtone" : "Optional: The uuid of the sound or playlist used as a ringtone"
}

Press Extension (IVR)

The press extension module will route to different modules based on the number pressed by the caller.

{
    "duration" : "Optional: The time to wait for a press in seconds. Default 10",
    "module" : "pressextension",
    "next" : {
        "..." : "",
        "1" : "The key of the next module to route to if '1' is pressed",
        "2" : "The key of the next module to route to if '2' is pressed",
        "invalid" : "The key of the next module to route to if the pressed number is invalid",
        "timeout" : "The key of the next module to route to if nothing is pressed before the timeout duration"
    },
    "sound" : "Optional: The uuid of the sound that will play to the caller"
}

DialByExtension

The dial by extension module will call a SIP User by their extension.

{
    "dial_duration" : "Optional: The ring duration in seconds. Default 30",
    "module" : "dialbyextension",
    "next" : {
        "invalid" : "The key of the next module to route to if the pressed number is invalid",
        "timeout" : "The key of the next module to route to if nothing is pressed before the timeout duration"
    },
    "noanswer" : "The key of the next module to route to, or 'sipuser_voicemail' to go to the dialled extension's personal mailbox",
    "ringtone" : "The uuid of sound or or playlist used for hold music",
    "sound" : "Optional: The uuid of the sound that will play to the caller",
    "wait_duration" : "Optional: The time to wait for a press in seconds. Default 10"
}

Busy

The busy module plays a busy tone and hangs up the call. This is a terminating module.

{
    "duration" : "Optional: The duration of the busy tone in seconds. Default 3",
    "module" : "busy"
}

Voicemail

The voicemail module directs to call to a Mailbox for the caller to leave a message. This is a terminating module.

{
    "mailboxes" : "An array of Mailbox UUIDs to leave a message on",
    "module" : "voicemail"
}

Conference

The conference module sends callers to a conference bridge. This is a terminating module.

{
    "announcement" : "Optional: The uuid of the sound played when joining the conference",
    "module" : "conference",
    "music" : "Optional: The uuid of the playlist used when there is only one person in the conference",
    "pin" : "Optional: The 4 digit pin required to enter the conference"
}

Trunk

The trunk module forwards the call to a trunk on the account. This is a terminating module.

{
    "module" : "Trunk",
    "uuid" : "The uuid of the Trunk the call is sent to"
}

Fax

The fax module allows the call flow to receive faxes. This should be the only module after 'start' if you wish to receive faxes.

{
    "module" : "fax"
}

JSON all-fields example:

{
    "extension" : 501,
    "flow" : {
        "161ec941-1c6a-4d42-b011-1c050487324d" : {
            "module" : "start",
            "next" : "9085aa47-0ff0-4fd0-9c80-6077e1f475c2"
        },
        "9085aa47-0ff0-4fd0-9c80-6077e1f475c2" : {
            "module" : "pressextension",
            "next" : {
                "1" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                "2" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                "invalid" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                "timeout" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6"
            }
        },
        "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6" : {
            "extensions" : [
                {
                    "type" : "sipuser",
                    "uuid" : "92b0aca6-12aa-480c-a7b7-a31df403418c"
                }
            ],
            "module" : "extension"
        }
    },
    "name" : "Call Pete",
    "show_call_route_name" : true,
    "show_original_caller_id" : true
}

Response Details

200 Response

{
    "result" : {
        "created_on" : "2020-09-25",
        "extension" : 501,
        "flow" : {
            "161ec941-1c6a-4d42-b011-1c050487324d" : {
                "module" : "start",
                "next" : "9085aa47-0ff0-4fd0-9c80-6077e1f475c2"
            },
            "9085aa47-0ff0-4fd0-9c80-6077e1f475c2" : {
                "module" : "pressextension",
                "next" : {
                    "1" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                    "2" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                    "invalid" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6",
                    "timeout" : "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6"
                }
            },
            "fdc20592-2757-4a9a-a1d3-3c4e7b6a39d6" : {
                "extensions" : [
                    {
                        "type" : "sipuser",
                        "uuid" : "92b0aca6-12aa-480c-a7b7-a31df403418c"
                    }
                ],
                "module" : "extension"
            }
        },
        "name" : "Call Pete",
        "show_call_route_name" : true,
        "show_original_caller_id" : true,
        "updated_on" : "2020-09-25",
        "uuid" : "31347d42-00bd-44a5-9b5c-20dc4197a2f6"
    },
    "status_code" : 200,
    "status_message" : "OK"
}

400 Response

{
    "result" : {},
    "status_code" : 400,
    "status_message" : "Bad Request"
}

404 Response

{
    "result" : {},
    "status_code" : 404,
    "status_message" : "Not Found"
}

DELETE/voip/flow/{uuid}

Deletes the specified call flow
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Request Details

Response Details
Request Details

URL and Query String Parameters
- Name
- Type
- Required
- uuid
  
  String
  
  True
  
  The UUID of the Call Flow to be deleted
Response Details

204 Response
```
{
    "result" : {},
    "status_code" : 204,
    "status_message" : "No Content"
}
```
404 Response
```
{
    "result" : {},
    "status_code" : 404,
    "status_message" : "Not Found"
}
```

GET/voip/next-extension/flow

Gets the next valid Call Flow extension

Request Details

Response Details

Request Details

This command has no URL/Query String parameters

Response Details

200 Response

{
    "result" : {},
    "status_code" : 200,
    "status_message" : "OK"
}

400 Response

{
    "result" : {},
    "status_code" : 400,
    "status_message" : "Bad Request"
}

404 Response

{
    "result" : {},
    "status_code" : 404,
    "status_message" : "Not Found"
}

API Access

Call Flows, Call Route

GET/voip/flow

Request Details

Response Details

GET/voip/flow/{uuid}

Request Details

Response Details

POST/voip/flow

Request Details

Call Flow Module

Response Details

PUT/voip/flow/{uuid}

Request Details

Call Flow Module

Response Details

DELETE/voip/flow/{uuid}

Request Details

Response Details

GET/voip/next-extension/flow

Request Details

Response Details