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Frequently Asked Questions

We have compiled a list of FAQs to help not only our new customers setup their services, but also for our current customers who are looking to configure some of our more complex features. Use the search box below to find answers to any questions or problems you might have.

If you are unable to find an answer to your query, please call us on: 0330 122 6000


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How do I set up the MAC OS Telephone softphone app with my VoIP service?

To setup your VoIP account on Telephone you will need your SIP User <your_SIP_username>, <your_password> and host talk.yay.com.

This information can be found in your dashboard under Users

After installing Telephone, follow the steps below to configure your VoIP account and begin making and receiving calls.

  • Step 1

  • Step 2

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