Our Store Shipping Policy
Free Delivery: Free delivery within 2 to 3 working days on all orders via
Royal Mail. If your order is placed by 19:00 it will be shipped the same working day.
DPD Next Working Day Delivery: Next Working Day delivery via DPD1
(unless otherwise stated). Monday to Friday: If your order is placed by 18:00 it will be shipped the same
working day for next day delivery. On the weekends, you can order using DPD until 15:00 on a Sunday for
next business day delivery on Monday. Once your order has been processed, you will be issued with a DPD
tracking number.
Royal Mail Tracked 24: Tracked 24 delivery via Royal Mail for next working
day delivery. If your order is placed by 19:00 it will be shipped the same working day. Once your order has
been processed, you will be issued with a tracking number to keep track of your parcel’s progress.
Royal Mail Tracked 48: Tracked 48 via Royal Mail for delivery within 2 to 3
working days. If your order is placed by 19:00 it will be shipped the same working day. Once your order has
been processed, you will be issued with a tracking number to keep track of your parcel’s progress.
If you would like you to know the status of your order at any time then please either drop us
an email at:
store@yay.com or give us a call on 0330 122 6020 and we will
be happy to help! Whilst we endeavour to always dispatch with your selected courier, operational
circumstances may force us to use an alternate carrier on limited occasions. Tracking details are provided
automatically upon dispatch and the courier is stated.
What should I do if my order does not arrive?
Please call our friendly support team on 0330 122 6020 where we can track your
parcel (if available) for you and provide accurate information to help get the delivery into your hands with
urgency.
1DPD Next Working Day delivery is only available to UK Mainland destinations. Next
working day delivery cannot be guaranteed to Highlands, Islands & Northern Ireland. A premium may apply for
these destinations. Please contact a member of our team on 0330 122 6020 for accurate shipping
information to these or other destinations.
