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VoIP Beginner's Guide

Below are a selection of videos to explain what VoIP is and how versatile SIP is when deciding to switch to and online phone service.

What is VoIP?

Our VoIP service provides always-on, instantly accessible communications wherever you are. Pick the perfect phone number, and customise VoIP Call Plans all within a few clicks in the Cloud. Whether you’re a startup or even an industry leader, our phone system will be the backbone of your business. In fact you’ll wonder how you ever did without it!

What is a SIP User?

SIP users are integral for any VoIP service. These users are often created when you sign up for a VoIP package and are usually required by your VoIP hardware phone or softphone app to make and receive calls. With our service, you can add as many users as you like and benefit from unlimited VoIP calls too!

Make your first VoIP call in an instant Calling App

Chosen us as your VoIP provider and ready to make calls? Get started straight away with the calling app. It’s super-easy to use and works on Android, iOS, Windows, macOS, Linux and all major browsers. Get setup in seconds and enjoy crystal clear calls directly through your device, whatever your connection.



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Things to know before your transfer

  • What numbers can I transfer?

Currently we can transfer United Kingdom numbers beginning 01 & 02 over to

if you have 03 or 08 numbers you can still use our VoIP service, you will just need to forward your phone number to a number on your account.

  • How much does a transfer cost?

Transfer cost $29.99 ex VAT per number, per submission.

Ranges are charged as standard & then capped at $249.99 ex VAT

Each number must be submitted for transfer along with proof of ownership. If any of the details supplied are incorrect this can cause the submission process to fail.

If this happens you will need to re-submit the transfer and will be charged a re-submission fee.

  • How long does a transfer take?

Normally a phone number transfer will take between 8 - 20 days to port to, but this depends on the provider and whether you are using a single or multi-line service.

We contact and liaise the transfer as quickly as we can with your current provider who agrees date of the transfer.

ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service