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What is VoIP?

Porting your phone number to a new VoIP provider

If you’re changing your VoIP provider or leaving your traditional landline to move to our service, you need not worry about losing your current phone number. Whatever the number, whether a London phone number or geographic, it's easy to keep when you move over to us.

Changing numbers which your friends or customers are used to could be problematic, that’s why we take care of the transfer or ‘porting’ process for you. Simply add the phone number you want to switch to us, pick a VoIP call plan and check out. We’ll do the rest!

Yay.com VoIP Service

Things to know before your transfer

  • What numbers can I transfer?

Currently we can transfer United Kingdom numbers beginning 01 & 02 over to Yay.com.

if you have 03 or 08 numbers you can still use our VoIP service, you will just need to forward your phone number to a number on your Yay.com account.

  • How much does a transfer cost?

Transfer cost $26.79 ex VAT per number, per submission.

Ranges are charged as standard & then capped at £200 ex VAT

Each number must be submitted for transfer along with proof of ownership. If any of the details supplied are incorrect this can cause the submission process to fail.

If this happens you will need to re-submit the transfer and will be charged a re-submission fee.

  • How long does a transfer take?

Normally a phone number transfer will take between 8 - 20 days to port to Yay.com, but this depends on the provider and whether you are using a single or multi-line service.

We contact and liaise the transfer as quickly as we can with your current provider who agrees date of the transfer.