At least two UK VoIP Providers, Voipfone and VoIP Unlimited, have been subjected to Distributed Denial of Service (DDoS) attacks - believed to be the work of a preposterously named group of Russian cyber bandits, REvil.
The “alarmingly large and sophisticated” attacks came with cryptocurrency ransom demands, according to Mark Pillow, MD of VoIP Unlimited.
Customers of the compromised IP-based telecoms providers reported being without service for “days” this week, leaving thousands of staff and customers without the means to communicate, effectively driving business to a halt for the companies affected.
As of 12:10 this Friday 3rd September, Voipfone reported on Twitter that they were “under attack once again” from their @voipfonestatus account.
If yours is a business that has been affected by these recent attacks, experiencing a partial or total loss of your phone service and leaving you unable to serve your customers, you might be looking for a new VoIP provider. We’d like to stress that these attacks are unprecedented and very rarely have this kind of impact - our sympathies lie with Voipfone, VoIP Universal and all other parties affected by these DDoS attacks.
However, events like this and their larger-scale impact on the businesses that use these services make brutally clear the importance of using providers with a respect for security built into the culture. If you’ve made up your mind to move and are looking for a resilient phone system, or if you’re looking for a second VoIP provider to act as a failover in the event that something similar happens in the future, you’ll want to use a service with a track record for great uptime and excellent customer service.
Yay.com can help you there. If you’re in a hurry to switch, it’s extremely easy to move across to us. Your existing business phone numbers can be ported over with zero downtime for your numbers or phone service. Our VoIP apps, cost-effective plans and array of powerful features mean we have a solution for businesses of every size.
What’s more, we’re ISO 27001 certified for Information Security, ISO 22301 certified for Business Continuity and are certified by Cyber Essentials, a member of the National Cyber Security Centre, which is in turn part of the GCHQ, one of the UK’s intelligence and security organisations. In other words, you can trust the security and resilience of the Yay.com platform.
Request a callback from a member of our 5-Star customer support team by sending a ticket through at email@example.com, or give us a call anytime 07:00-22:00 Monday through Friday on 0330 122 6000. If you’ve been impacted financially by the events discussed in this article, speak to us directly and we’ll see what we can do for you on pricing for the first 30 days you use our service.