Yay.com App

How do I make and receive calls with the VoIP WebPhone?

Start making VoIP calls via our WebPhone today. Make and receive calls directly from the comfort of your web browser and call colleagues, friends or family in an instant.

Log in to start using the desktop softphone app! 

1) To start making calls just navigate to our desktop app. You must already be logged in with your Yay account details to use the WebPhone, or alternatively, you can just log in with your Yay credentials when prompted.

2) Once logged in, select your SIP User from the dropdown located at the top of the WebPhone interface.

3) You are now ready to make and take calls! Dial the number or extension you want and click the Call button. You can even try calling your number from another phone number and answer the call via WebPhone.

Please note, that some browsers may request that you share your microphone with the WebPhone. Sharing your microphone will ensure your voice can be picked up by your browser and your voice to be heard on the other end of the call.

Browser compatibility

Making a phone work via your browser is state-of-the-art technology, so right now you need to be using your desktop computer or Android device and the latest Google Chrome, Firefox or Microsoft Edge web browsers. Unfortunately, remnant versions of Internet Explorer aren't as advanced as we need them to be. 


If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!

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