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Q.

How to troubleshoot push notifications on the Android Yay App

A.

Is your Android smartphone not ringing consistently when someone dials your Yay.com number, even when you're connected to the internet? If so, you may need to check the below settings to ensure your smartphone is optimised to show push notifications for the Yay.com calling app.

 

Please do bear in mind that not all the settings below are applicable to all Android smartphones, the settings can vary depending on the Android version your smartphone is running.

 

Step 1: Make sure all of Yay's permissions are granted

Android Settings app > Apps & Notifications (depending on your device, this may look different) > Yay > App Permissions (depending on your device, this may look different) > Turn permissions on.
 

Step 2: Confirm Yay is enabled to work when ‘Do not disturb’ mode is on

Android phone Settings app > Sound > Do not disturb > Disable.

Step 3: Check that Yay is excluded from battery optimization

Advanced settings toolbar icon > Battery optimization > select 'All apps' > Yay > select 'Don't optimize.’ > Done > Restart your phone.
Android phone Settings > Apps > Advanced settings toolbar icon > Special access > Battery optimization > select 'All apps' > Yay > select 'Don't optimize.’
Android phone Settings > Battery > MENU > Battery optimization > select 'All apps' > Yay > select 'Don't optimize.’
Android phone Settings > Apps > Advanced settings toolbar icon > Ignore optimizations > select 'All apps' > Yay > select 'Allow.’

Step 4: Enable background data

Android phone Settings > Data usage > Cellular data usage > Yay > Background data > Enable Unrestricted data usage.

Step 5: Enable Yay to run in the background

Android phone Settings > Apps > App Info > tap our app (Yay) > Battery > turn on the 'Background activity' option.
Android phone Settings > Data usage > Data saver > If data saver is disabled, stop here. If data saver is enabled go to Unrestricted data access > Enable Yay.
 

Step 6: Check Notification Behaviour

Android Settings app > Apps & Notifications (depending on your device, this may look different) > Yay > Notifications (depending on your device, this may look different) > Incoming Calls > Enable Pop On Screen.
 

If you are still having issues, you can try the free Android app Push Notification Fixer, and as a last resort, try uninstalling and reinstalling the app.

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