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Frequently Asked Questions >
VoIP Questions >
How do I make or receive a VoIP call?

How do I make or receive a VoIP call?


There are essentially 3 different ways to use the Yay.com VoIP service:


1. Using a softphone - This is essentially a piece of software on your computer or your smartphone, that uses your microphone and speaker (Or headset if you have one attached) to make and receive the call. At Yay.com we have our own apps for you to use! You can download these Here, and you can actually invite yourself to the apps from your own dashboard!


2. You can use a VoIP enabled phone - There is a huge choice of phones to choose from and we sell all of the main brands on the Yay Store. The phone we recommend for starting out is the Grandstream GXP1625 - this phone gives you the basic functionalities such as placing on hold, transferring and conferences. They’re nice and simple to set up, and we have an FAQ on doing so Here!


3. Forwarding calls to mobiles - You can use our call routing option to forward calls to a mobile number. This isn’t using our service to its maximum capabilities, but it is possibly the easiest way to use the service. You can just tell our system to send the call to a specific number whenever someone calls your Yay number!

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