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How can I use Time Diaries?

You can set which call routes are used throughout certain times of the day and shape it to your business hours. This is known as a Time Diary! You can find more information in the FAQ below:

1. The Call Routes

To start creating some Time Specific Routing, you'll need to create a call route beforehand! Simply navigate to My Dashboard > My VoIP > Routing > Call Routes and create a route!

In this case, the route specified in the picture:

2. The Time Diary

The next step would be to go to our Time Diaries section, and then "Add a Time Diary".

What you'll need to do from here, is select the times the route will apply. Any areas not highlighted in this Time Diary will follow the Primary call route assigned to the number. In this example, the business is open between 8am and 5pm.

We’ll assign the call route to between 00:00 and 08:00, and then between 17:00 and 24:00, on Monday through to Friday. This is due to the fact the routing is set by the day and doesn’t carry over - for example you can’t set to to go from 17:00 through to 08:00, but can set to 17:00 to 24:00, and 00:00 to 08:00.

  • Step 1

  • Step 2

You'll then just need to add in the timings for the weekends (In this case Pete's is closed Saturday and Sunday), which would be to apply the route for the entire day for those 2 days, so from 00:00 to 24:00 on Saturday and Sunday. Your Time Diary should look similar to this once finished:

3. The Number

Once you've done the previous steps, you would then need to go to the Numbers section, and edit the number you wanted this time diary to apply to - and then from the Time Diary dropdown select the Time Diary you just created, and you'll be good to go!

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