Whitelabel FAQ test

The Standard store gives your customers the ability to not only manage their own service but also make additional purchases. This means they can add users and numbers whenever they need to and saves you time!

• • Step 1

    

    To set up a new reseller store, just go to Your Dashboard > Reseller and then My Stores. In here, just select Create Store to get the process started. Select the store type you want to use from the pop-up that appears.

  • Step 2

    

    You’ll then need to decide on a store name. Once you’ve got the name of the store, just enter your registered company name and support contact email you want to use. You’re then able to choose if you want to use a Yay.com subdomain (In the format of  [YourStoreName].voipcp.com) or a domain that you own. If you select the latter, you’ll see the various DNS records that you’ll need to set to point the domain at your store.

  • Step 3

    

    After you’ve selected the Standard store type in the Store Management page, you’ll instantly see more options than the Basic Store type. Under the Global tab, you can now add in website details (Such as store name, logo, company address, opening times and contact details).

  • Step 4

    

    There is also another tab under global labelled ‘Store Colours’, if you select the advanced theme you’ll be able to personalise the Primary and secondary colours, the button colours, button styles and a selection of colours and fonts.

  • Step 5

    

    Under Global you’ll also see “Header”, “Footer” and “Register/Login”, you can customer the text for each and change the layout to your requirements!

  • Step 6

    

    The next tab, labelled ‘Homepage’, allows you to customise and edit your homepage! You can change the banner text, enable or disable the number search bar, change the name and text for all of your plans! You can also upload custom images to go alongside too! You can also toggle the ability to show/hide the available services option. You’ll also see a toggle where you can format the layout of the page, moving particular parts up/down on the page.

  • Step 7

    

    VoIP Rates is where you’ll be able to set how much you’re going to charge your customers, and this will be reflected across the site. We offer you the chance to use ‘Banded Pricing’ - where the more users your customers have the cheaper each individual user becomes. You can set the charge for Standard and Memorable numbers as well as number porting costs too!

  • Step 8

    

    The tab “Call Rates” allows you to set how much your customers will be charged for their calls. You’re able to enter a generic margin for all call costs, but also download the call costs .csv file, change any costs for specific countries and prefixes here and re-upload it to apply the changes.

     

  • Step 9

    

    The “Billing” Tab is where you can decide to handle the payments yourself. By default, the standard store will allow Yay.com to handle your payments for you, and you can take a more detailed look at the billing process for Reseller Stores on our FAQ Here. **This is where the difference between the Standard Store and Advanced Store comes in - For the Advanced Store you will handle payments via PayPal or Stripe**

  • Step 10

    

    Sites and Tracking - If you’re a user of Google’s Analytics or Google Tags, you can input your relevant IDs here along with any custom script you may have, like adding a chat function or tracking who views the site!

  • Step 11

    

    Site Settings - This is where you can edit and change the store and subdomain or domain that you’re using the site.