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Frequently Asked Questions >
VoIP Questions >
How can I disable ghost calls on my Snom IP phone?
Q.

How can I disable ghost calls on my Snom IP phone?

A.

Ghost calls are random direct SIP calls which make your IP phone ring with a strange caller ID, but the calls don't actually show in your dashboard or call history and when you pick them up there's nobody there. You can read more about ghost calling in our FAQ here. 

 

Most IP phones have a simple setting which you can enable to stop these - and Snom IP phones are no different. You'll need to access the phone via the online GUI and you can do this by finding the IP address of the phone via an IP scanner, such as Advanced IP Scanner. Once you're greeted with the webpage, enter the default username admin and default password admin

 

 

If you continue to have issues with these calls or any other problems you can contact our friendly support team.

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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service