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What can I do if I am experiencing nuisance calls?

If you have been called by an unknown company and, upon calling them back, have heard our audio message redirecting you to our support team then it’s possible that someone has chosen one of our numbers to use for the purpose of committing fraud.


A fraudster can set up their telephone to ‘present’ as a number they do not own for outbound calls. This means that a fraudster could call you from a number that is not in ‘service’, get information from you and you would not be able to get back through to them, subsequently, your return call would be redirected to us. If you have given out information on the phone and now believe you have been a victim of fraud we advise you to contact your local police service (on 101) and do your utmost to change the data you provided (e.g. contact your bank).


The VoIP industry is fully aware of the issue, and unfortunately, nuisance calls are becoming increasingly difficult to monitor and prevent. We are committed to ensuring that our numbers are not used by anyone with ill intentions, however, we have over 1 million numbers in our database that are easy pickings for fraudsters.


If you are a Yay.com customer and would like to block a number from calling you then please see this link for more information.


If you would like to escalate the telephone call we are able to direct you to here where Action Fraud will be able to issue you with a police crime reference number and investigate further.


Alternatively, if you have received an unwanted Sales Calls we recommend you should go either the Telephone Preference Service or the Information Commissioner's Office for more advice.


If you have received a silent or abandoned call please head to Ofcom for more information.


If you would like to discuss any of the above please do give our Support team a call on 0330 122 6000 and one of our team will be able to help.

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