To get your new local or non-geographic number(s) to ring on Yay, you’ll need to assign a call route to it! You can create a new call route in your dashboard, under Voice > Inbound Settings > Routing
You’ll need to click the “Add Call Route”, to open up the call route editor. Depending on your plan, you’ll see a varying amount of modules on the right-hand side, with the Enterprise Plan having access to all the business VoIP features we have available. You can see all of our plans and feature here. The following example is a basic call route which will send calls to one user and then voicemail.
If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!
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