Yay.com loading

Loading

Error Sorry

0

Shopping Basket

Basket Total

$0.00

incVAT

Delete everything from your basket?

Go to Checkout

New to VoIP? Join one of our live webinars!

Join one of our twice weekly webinars for a guided tour of our VoIP Phone System and features

Yay.com VoIP Phone System Webinars Find Out More

Why aren't Short Codes working on my Grandstream Phone?

Most Grandstream phones are pre configured with their own short codes enabled already. This conflicts with the shortcodes set through your Dashboard, and can cause them to fail!

If you are using the GXP 21XX series phones:

You will need to disable Local Call Features in your phone’s Web User Interface, accessed by typing it’s IP address in to your browser. The default Username/Password is admin/admin.

Visit Accounts, Account 1, Feature Codes, and disable Local Call Features.

Once logged in, you’ll need to head to Accounts > Account 1 > Feature Codes > Click ‘No’ on Enable Local Call Features.

If you are using the GXP 16XX series phones:

You will need to disable Local Call Features in your phone’s Web User Interface, accessed by typing it’s IP address in to your browser. The default Username/Password is admin/admin.

Visit Accounts, Account 1, Call Settings, and disable Local Call Features

Once logged in, you’ll need to go to Accounts > Account 1 > Call Settings, and click ‘No’ on Enable Local Call Features.

Don’t forget to Save and Apply changes!

Back to FAQ
Yay.com FAQ

Search for