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You'll have to update your Cisco to the latest firmware first (10.4.1 SR2 or higher) - which is done via downloading the firmware from a TFTP server. Without the latest firmware, these options won't appear!
The syntax you'll need is fnc=blf+sd;sub=*extension number*@$PROXY;ext=*extension name*@$PROXY
For example - if Bob was extension 1001, the syntax would look like this: fnc=blf+sd;sub=1001@$PROXY;ext=Bob@$PROXY
Once you click Save changes, you'll then see it light up on your 8861 if done correctly! If not, then check the syntax and the extensions you have entered and try again!
16 January 2019
Introducing BYOD or Bring Your Own Device to your business can help enhance your business and bring increased flexibility and satisfaction to your workforce.
6 October 2017
Discover the uses and benefits of using Power over Ethernet (PoE) in your Hosted VoIP network and beyond.
28 July 2017
Check out our guide to choosing the right VoIP phones for your business for a lowdown of the important factors to consider when investing in VoIP phones.