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How to check if your firmware is up to date and ready for SIP configuration
Before you're even able to configure your SIP settings, you need to check your firmware version is up to date! To get to this window:
To be able to configure your phone, you need to look for P0S3, followed by xx-y-zz where x represents the major version, y represents the minor version, and z represents the subversions. e.g. P0S3-8-12-00
If your firmware starts with P0S3, you're good to go!
Unlock Configuration Mode
You need to unlock configuration mode to be able to make any changes! You’ll notice that there is a padlock symbol in the upper right hand corner of your LCD screen , which means the network configuration settings are locked. So how do you unlock it?
The network configuration menu should be displayed, and the lock symbol in the corner of your screen should now be unlocked!
Erase Locally Defined SIP Settings
Before you start configuring your phone with your Yay.com settings, you need to erase any settings that may already be in the phone.
The phone will reset with the new information. Now you can enter your own settings!
Next we need to edit the SIP configuration to define your Yay.com details. Here‘s a step by step guide through this part - make sure you double and triple check everything before saving to save yourself hassle!
Register with Proxy and NAT Setup
Final step - make sure call encryption is turned off for the user registered to the phone! Go to User > Edit > Call Encryption > Disable.
Now reboot your phone (simply unplug the power cable for 5 seconds and plug it in again) and your phone should now register with Yay.com!
If you‘re still having trouble, double check all the information you‘ve entered is correct and reboot again.
If you need any further help today, please don't hesitate to contact our friendly support team on 917 900 1929 or by email!