Premium Rate Services are described by Ofcom as:
"A form of micro-payment for paid-for content, data services and value-added services that are subsequently charged to your telephone bill. They tend to cost more than a normal phone call or text message.
Premium Rate Services affect you because Premium Numbers are included in this bracket, and the calls wouldn't be included in any of our Unlimited Hosted VoIP plans that we have available. Any calls made to premium numbers would be charged at a PAYG rate, so you would need to make sure that you have credit in your account to be able to make those calls! If you didn't have sufficient balance in your account, the call wouldn't connect.
This is because Premium Numbers aren't charged like a normal call - a portion of the fee paid goes to the called business, which is why the costs are higher.
There are a couple of ways to avoid these charges:
If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!
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