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Very occasionally, you may experience calls on your VoIP phone that look as though you have called yourself from an extension you don't recognise, or have come from a number that doesn’t look real. Sometimes these calls can present like an ordinary call as well, but you can't see them in your dashboard.
These are known as Ghost Calls & are unfortunately a well-known problem in VoIP; they're very similar to autodiallers on a regular analogue line. They have nothing to do with your provider or your equipment, they're just extremely annoying when they become regular!
There are a couple of ways to stop Ghost Calls coming through, depending on which phone you have:
If you’re having trouble with Ghost Calls, we have plenty of FAQs showing you how to disable them below:
Of course, if you continue to have issues you can contact our support team from 7am - 10pm Monday to Friday