How do I configure a mailbox?

To configure a mailbox for your voicemail for your account, you will first need to create one before adding it to your call route!

In order to do this, go to Voice > Config > Mailboxes.

Here, clicking Add mailbox will allow you to nickname your mailbox, change the greeting (which can be personalised) as well as change the extension number and give the mailbox a password. The extension number is the number you will ring from your device in order to access your mailbox. You can also enter an e-mail address so that you will be notified every time a voicemail has been left in your mailbox. After adjusting those settings to your liking, click the tick and then your mailbox will all be set up.

The next step will then be to add your newly created mailbox to your call route! In order to do this, head to your call route and under routing modules, click the ‘Send to voicemail’ option and select your newly created mailbox from the drop-down menu.

Then you just need to save the call route at the top of the page using the "Save Changes" button to apply the change to the route.


If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000!

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