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Q.

What is a 'soft-phone'?

A.

A soft-phone is is a software program for making telephone calls over the Internet using a computer/laptop/tablet, rather than using dedicated hardware i.e. a VoIP phone. You have the choice with Yay to use a soft-phone or a hardware phone.

A list of recommended (and free) software programs can be found in Voice Software by clicking here

Yay.com FAQ
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