7:["$","$L1d",null,{"categories":[{"category_name":"All","url_key":"all","keywords":[1,1,2,171,29,951,119,747,744,405,150,867,137,65,53,177,426,2,603,2,2,720,981,951,2,119,14,116,59,1,2,35,62,29,23,20,14,44,116,47,168,183,59,68,134,107,5,41,174,128,77,137,11,65,53,2,20,270,59,2,270,59,771,1,2,540,786,20,576,2,1,2,23,20,1,2,23,381,41,606,137,11,53,177,2,23,792,564,1,2,267,975,2,47,137,11,2,2,2,35,62,32,119,116,47,38,5,41,77,137,11,65,53,1,2,35,62,119,14,116,107,56,38,5,41,147,144,174,77,137,11,65,53,2,405,5,41,147,144,411,110,231,408,1,2,47,390,38,41,1,2,171,597,35,62,840,843,119,393,837,849,846,831,834,426,3,192,195,204,189,198,201,3,210,213,252,3,210,225,213,234,252,228,3,210,225,234,252,3,258,225,213,234,261,3,3,210,225,213,252,1,2,3,189,225,213,267,3,225,213,267,1,3,225,273,234,252,1,3,225,234,1,3,225,234,1,3,1,3,1,3,1,3,153,225,213,273,279,276,234,384,110,231,1,3,210,252,390,426,429,1,3,393,210,390,426,432,1,3,3,225,213,273,570,567,3,225,213,273,234,110,231,426,3,210,189,252,426,771,1,2,756,738,735,750,741,762,726,759,768,765,753,747,744,5,137,771,1,2,62,750,726,339,137,65,771,1,2,35,726,744,339,77,137,1,62,29,339,137,771,1,29,735,345,750,615,390,771,1,2,963,957,720,951,735,966,960,954,921,771,1,2,747,744,1,2,747,744,1,2,1,2,3,1,750,888,744,1233,1,2,1239,1014,23,1236,750,888,1242,1,2,23,1236,750,888,1,750,888,744,1246,1,1258,1,1,1,null,1,1,2,1,2,2,1,2,486,483,53,null,2,2,null,2,2,null,null,null,1,2,390,65,53,1,2,969,1,2,486,153,900,981,162,1,2,3,486,1218,744,1215,1230,1,2,3,486,744,1221,1224,1227,2,2,2,792,2,1,2,792,1,2,792,107,2,2,107,110,137,1,792,116,107,585,137,65,53,1,828,35,630,804,789,825,822,65,53,771,1,2,807,810,35,558,792,813,801,816,819,798,795,107,804,137,65,771,2,900,816,927,903,897,630,804,11,65,2,900,816,927,903,897,630,804,924,11,65,2,558,933,816,927,903,897,630,930,11,65,1,2,1128,35,107,1197,1,2,3,1,2,3,1,150,1,1,2,1,3,1,1,1,1,1,2,35,116,150,1,150,65,1,153,162,165,150,156,1,2,150,390,156,1,2,116,150,426,156,1,150,606,53,426,156,1,2,1,2,141,792,65,177,1,2,786,20,576,390,2,35,20,14,116,47,134,38,5,41,77,137,11,65,53,177,74,1,2,20,116,516,5,2,786,20,576,579,1098,2,633,576,630,627,1,2,624,20,168,137,53,1260,2,62,624,20,5,53,1,657,17,134,660,53,1,2,20,576,168,390,137,2,786,20,576,579,1098,35,141,576,951,1047,411,771,1,1128,576,741,1163,107,660,137,771,2,786,20,576,59,1209,630,627,717,1,2,3,141,786,20,576,1,2,107,5,1,2,47,5,41,11,65,1,2,134,65,1,2,47,5,41,65,1,2,47,5,41,77,11,65,1,2,207,147,144,2,119,207,116,405,5,41,144,411,408,1,2,44,207,417,405,144,408,1,3,603,1206,1200,1062,1212,1,2,1,2,1206,267,1212,1,1,1,2,1,2,1,2,1,2,1,2,1,2,1,2,5,41,177,1,2,1,2,2,1,2,1,2,1,2,1,2,62,119,14,116,47,168,107,56,38,5,41,110,174,77,137,11,65,53,177,1,2,441,5,411,77,137,177,1,2,35,5,77,177,3,225,555,549,552,3,3,282,1068,867,549,552,846,1,2,1,1258,null,1,2,1,2,1,2,2,2,47,128,11,65,2,119,47,41,128,1,2,294,297,291,128,1,297,534,546,128,1,2,35,759,960,534,291,2,600,65,53,177,2,1,2,1,2,1,2,1,2,134,65,1,2,393,351,348,77,137,53,1,2,20,393,390,579,137,1,786,783,5,777,780,771,1,720,630,783,561,921,771,2,720,141,660,11,2,720,636,183,639,642,134,107,771,1,720,786,657,393,44,300,771,1,2,441,996,62,77,74,1,720,900,951,999,771,2,258,107,339,543,771,1,2,597,957,756,753,1053,606,876,771,1,2,345,804,339,1,2,3,801,107,1197,65,53,2,2,792,1,2,2,47,134,11,2,558,792,116,528,134,107,561,558,116,528,107,53,1,2,50,116,134,5,77,137,11,177,2,621,618,1,2,1,2,486,951,939,936,948,816,945,942,780,771,2,981,978,762,984,1,2,951,1191,1194,1188,714,684,2,1188,714,705,684,1,720,20,576,1191,915,53,771,1,720,558,1194,498,915,53,771,null,1,2,2,2,2,372,492,363,498,495,360,2,1,2,1,2,2,792,1,2,792,5,498,360,1,2,65,53,2,2,792,47,11,65,1,2,62,14,5,41,77,11,2,125,116,77,65,1,2,35,62,125,792,47,5,41,174,137,11,65,53,2,62,119,14,125,116,5,41,174,8,77,137,11,65,53,1,2,369,62,372,792,363,357,366,360,531,44,116,47,507,528,516,5,519,525,522,513,504,137,2,50,636,630,642,1,2,1,2,1,2,1,2,1,2,2,2,2,2,2,1,2,1,2,1,2,35,62,119,14,116,47,168,134,107,5,41,110,174,77,137,11,65,53,1,2,1,2,1,2,972,666,663,44,771,1,2,1,2,1,2,35,62,119,14,116,47,5,41,174,77,137,11,65,53,1,2,1,2,1,2,1,2,2,1,2,2,1,2,47,77,65,2,2,35,62,119,116,47,134,107,5,41,77,137,11,65,53,1,2,35,62,119,14,116,47,5,41,174,77,137,11,53,2,2,62,207,116,47,107,5,41,174,77,137,11,65,53,2,62,119,116,47,5,41,174,77,137,11,65,53,2,1,2,303,309,306,315,312,318,321,324,327,330,44,300,5,41,77,11,1,2,303,309,306,315,312,318,321,324,327,330,342,62,345,47,339,351,348,41,1,2,387,390,5,77,137,1,2,44,300,47,11,435,2,393,444,47,134,77,2,44,300,47,38,77,2,29,44,300,134,110,77,2,444,47,38,77,11,53,1,2,390,41,77,11,65,1,702,444,696,41,690,693,699,1,2,732,393,729,77,2,732,390,41,77,699,1,35,774,390,77,11,771,2,702,444,729,771,1,702,444,618,134,77,2,47,696,729,411,780,1002,11,65,53,2,729,780,1166,77,1002,137,11,65,53,1110,2,44,300,1203,417,47,11,771,1,2,393,258,966,44,699,1,2,1,1,2,1,2,1,2,35,62,867,771,1,2,35,62,774,804,771,1,2,1,2,600,411,543,53,1,2,1143,942,174,1110,1,2,603,597,174,177,1,2,603,597,62,32,137,11,53,177,1,2,573,597,116,47,134,5,600,411,606,65,53,177,1,2,528,41,110,231,137,11,53,177,1,2,609,393,606,174,11,1,1,597,873,741,696,110,918,231,921,74,876,771,1,2,603,597,609,531,837,912,909,915,137,1,2,873,987,990,1,2,3,603,597,957,1053,1062,945,528,606,77,1,2,603,597,957,732,774,345,654,873,759,960,1062,945,1,2,345,804,339,1,2,486,603,597,1200,1062,945,780,771,1,603,597,966,1200,1062,945,771,1,2,603,609,393,1200,945,870,606,11,771,1,2,1,1],"articles":[{"article_title":"Is the API rate-limited at all and where can I find that information?","url_key":"rate-limits","category_url_key":"api","keywords":[1]},{"article_title":"What is the API, and how do I use it?","url_key":"support-help","category_url_key":"api","keywords":[1,2,171,29,951,119,747,744,405,150,867,137,65,53,177,426]},{"article_title":"How do I change my standard ring in my call route?","url_key":"alter-standard-ring","category_url_key":"music-on-hold","keywords":[2,603]},{"article_title":"What audio file formats do you support?","url_key":"audio-file-support","category_url_key":"music-on-hold","keywords":[2]},{"article_title":"What codecs (audio compressors) do you support?","url_key":"voip-codec-support","category_url_key":"music-on-hold","keywords":[2,720,981,951]},{"article_title":"What software/apps should I use to record and upload my audio/music files?","url_key":"what-audio-app-software","category_url_key":"music-on-hold","keywords":[2,119,14,116,59]},{"article_title":"How do I upload audio to my dashboard?","url_key":"upload-audio","category_url_key":"music-on-hold","keywords":[1,2,35,62,29,23,20,14,44,116,47,168,183,59,68,134,107,5,41,174,128,77,137,11,65,53]},{"article_title":"Can I set my own hold music, and where can I do this?","url_key":"my-music","category_url_key":"music-on-hold","keywords":[2,20,270,59]},{"article_title":"Can I use popular songs for my hold music?","url_key":"ppl-licensing","category_url_key":"music-on-hold","keywords":[2,270,59,771]},{"article_title":"How do I add an audio greeting to my call route?","url_key":"add-audio-greeting-call-route","category_url_key":"music-on-hold","keywords":[1,2,540,786,20,576]},{"article_title":"What is dynamic on demand call recording?","url_key":"on-demand","category_url_key":"call-recording","keywords":[2]},{"article_title":"How do I record my calls?","url_key":"enable","category_url_key":"call-recording","keywords":[1,2,23,20]},{"article_title":"How can I enable call recording on the Yay apps? ","url_key":"enable-outbound-calls","category_url_key":"call-recording","keywords":[1,2,23,381,41,606,137,11,53,177]},{"article_title":"Can I legally record and / or monitor phone calls?","url_key":"call-recording-guidance","category_url_key":"call-recording","keywords":[2,23,792,564]},{"article_title":"How do I send or receive a fax message?","url_key":"fax-via-email","category_url_key":"cloud-pbx","keywords":[1,2,267,975]},{"article_title":"What is a BLF?","url_key":"what-is-blf","category_url_key":"cloud-pbx","keywords":[2,47,137,11]},{"article_title":"What is call parking and how does it work?","url_key":"parking-phone-call","category_url_key":"cloud-pbx","keywords":[2]},{"article_title":"What is monitored call parking and how do I set it up?","url_key":"monitored-call-parking","category_url_key":"cloud-pbx","keywords":[2]},{"article_title":"What is call pickup and how do I set it up?","url_key":"call-pickup","category_url_key":"cloud-pbx","keywords":[2,35,62,32,119,116,47,38,5,41,77,137,11,65,53]},{"article_title":"How do I set up FreePBX to work with Yay?","url_key":"freepbx-config","category_url_key":"cloud-pbx","keywords":[1,2,35,62,119,14,116,107,56,38,5,41,147,144,174,77,137,11,65,53]},{"article_title":"Why can’t I transfer calls between SIP Users when using an IP based SIP trunk?","url_key":"ip-based-trunk-cant-transfer-between-sip-users","category_url_key":"cloud-pbx","keywords":[2,405,5,41,147,144,411,110,231,408]},{"article_title":"What are short codes and how do I use them?","url_key":"shortcodes","category_url_key":"cloud-pbx","keywords":[1,2,47,390,38,41]},{"article_title":"How do I use webhook notifications? ","url_key":"webhooks-notifications","category_url_key":"cloud-pbx","keywords":[1,2,171,597,35,62,840,843,119,393,837,849,846,831,834,426]},{"article_title":"What are the DNS records and what do they mean?","url_key":"understanding-dns-record","category_url_key":"domain-names","keywords":[3,192,195,204,189,198,201]},{"article_title":"What is DNS?","url_key":"dns","category_url_key":"domain-names","keywords":[3,210,213,252]},{"article_title":"What is a name server?","url_key":"name-server","category_url_key":"domain-names","keywords":[3,210,225,213,234,252,228]},{"article_title":"Why does a name server transfer take much longer than a DNS record change?","url_key":"name-server-change-dns-record-change","category_url_key":"domain-names","keywords":[3,210,225,234,252]},{"article_title":"How can I upload a list of domains as a .CSV file?","url_key":"csv-format-instructions","category_url_key":"domain-names","keywords":[3,258,225,213,234,261]},{"article_title":"Can I make my domain ownership details private?","url_key":"enable-privacy","category_url_key":"domain-names","keywords":[3]},{"article_title":"Can I import my existing DNS records?","url_key":"import-dns-records","category_url_key":"domain-names","keywords":[3,210,225,213,252]},{"article_title":"How do I create an email with your domain using Google G Suite?","url_key":"set-up-g-suite-email","category_url_key":"domain-names","keywords":[1,2,3,189,225,213,267]},{"article_title":"How do I create an email with my domain?","url_key":"create-email-address","category_url_key":"domain-names","keywords":[3,225,213,267]},{"article_title":"Keep nameservers option - Do I keep this ticked at checkout when I transfer my domain?","url_key":"transfer-keep-name-servers","category_url_key":"domain-names","keywords":[1,3,225,273,234,252]},{"article_title":"How do I initiate my non .UK/gTLD domain transfer ?","url_key":"initiate-domain-transfer","category_url_key":"domain-names","keywords":[1,3,225,234]},{"article_title":"How do I initiate my .UK domain transfer?","url_key":"initiate-uk-domain-transfer","category_url_key":"domain-names","keywords":[1,3,225,234]},{"article_title":"How do I set up web forwarding for my domain?","url_key":"setup-web-forwarding","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"What are the different types of web forwarding for domains?","url_key":"web-forwarding-types","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"How do I set up email forwarding for my domain?","url_key":"setup-email-forwarding","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"Why am I being charged for a years renewal when transferring my domain?","url_key":"domain-renewal-transfer-charge","category_url_key":"domain-names","keywords":[1,3,153,225,213,273,279,276,234,384,110,231]},{"article_title":"How do I set up my domain with a website created through Wix?","url_key":"setup-wix-website","category_url_key":"domain-names","keywords":[1,3,210,252,390,426,429]},{"article_title":"How do I set up my domain with a website created through Weebly?","url_key":"setup-weebly-website","category_url_key":"domain-names","keywords":[1,3,393,210,390,426,432]},{"article_title":"How do I set up my domain with a website created through WordPress?","url_key":"setup-wordpress-website","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"What is a redemption period?","url_key":"redemption-period","category_url_key":"domain-names","keywords":[3,225,213,273,570,567]},{"article_title":"How do I transfer my domain name to you?","url_key":"transferring-your-domain","category_url_key":"domain-names","keywords":[3,225,213,273,234,110,231,426]},{"article_title":"How long does it take for changes to my domain name take effect?","url_key":"dns-changes","category_url_key":"domain-names","keywords":[3,210,189,252,426,771]},{"article_title":"How do I set up and use Click to Dial with Google Chrome?","url_key":"click-to-dial-chrome","category_url_key":"integrations","keywords":[1,2,756,738,735,750,741,762,726,759,768,765,753,747,744,5,137,771]},{"article_title":"How can I integrate my Yay phone system with Hubspot CRM? ","url_key":"hubspot","category_url_key":"integrations","keywords":[1,2,62,750,726,339,137,65,771]},{"article_title":"How can I integrate my Yay phone system with Pipedrive CRM?","url_key":"pipedrive","category_url_key":"integrations","keywords":[1,2,35,726,744,339,77,137]},{"article_title":"How can I integrate my Yay phone system with Capsule CRM? ","url_key":"capsule","category_url_key":"integrations","keywords":[1,62,29,339,137,771]},{"article_title":"How can I integrate my Yay phone system with Zoho CRM?","url_key":"zoho","category_url_key":"integrations","keywords":[1,29,735,345,750,615,390,771]},{"article_title":"How do I set up and use Click to Dial with Firefox?","url_key":"click-to-dial-firefox","category_url_key":"integrations","keywords":[1,2,963,957,720,951,735,966,960,954,921,771]},{"article_title":"How can I integrate my Yay call recordings with Dropbox?","url_key":"dropbox","category_url_key":"integrations","keywords":[1,2,747,744]},{"article_title":"How can I integrate my Yay call recordings with Google Drive?","url_key":"drive","category_url_key":"integrations","keywords":[1,2,747,744]},{"article_title":"How can I integrate my Yay contacts with Google Contacts?","url_key":"google-contacts","category_url_key":"integrations","keywords":[1,2]},{"article_title":"How can I integrate my Yay contacts with Microsoft 365?","url_key":"office-365","category_url_key":"integrations","keywords":[1,2,3]},{"article_title":"How do I configure Salesforce to integrate with Yay.com?","url_key":"salesforce-configuration-guide","category_url_key":"integrations","keywords":[1,750,888,744,1233]},{"article_title":"How do I configure Amazon S3 Cloud Storage with Yay.com?","url_key":"amazon-s3-setup-guide","category_url_key":"integrations","keywords":[1,2,1239,1014,23,1236,750,888,1242]},{"article_title":"How do I configure Microsoft Azure Blob Storage with Yay.com?","url_key":"microsoft-azure-blob-setup-guide","category_url_key":"integrations","keywords":[1,2,23,1236,750,888]},{"article_title":"How do I configure Vincere to integrate with Yay.com?","url_key":"vincere-setup-guide","category_url_key":"integrations","keywords":[1,750,888,744,1246]},{"article_title":"How does the Big Query integration use my data?","url_key":"big-query-data-useage","category_url_key":"integrations","keywords":[1,1258]},{"article_title":"How do I integrate my Yay account with Zapier?","url_key":"zapier-integration","category_url_key":"integrations","keywords":[1]},{"article_title":"How do I use the Power BI Integration with Yay?","url_key":"powerbi","category_url_key":"integrations","keywords":[1]},{"article_title":"How do I set up a Custom Call Popup integration?","url_key":"custom-call-pop-up","category_url_key":"integrations","keywords":[1]},{"article_title":"Can I pay with Paypal?","url_key":"pay-with-paypal","category_url_key":"my-account"},{"article_title":"Can I set different permissions for each member?","url_key":"controlling-member-permissions","category_url_key":"my-account","keywords":[1]},{"article_title":"Do I have to buy a package?","url_key":"package","category_url_key":"my-account","keywords":[1,2]},{"article_title":"Do I need credit on my account to make a call?","url_key":"credit-to-make-a-call","category_url_key":"my-account","keywords":[1,2]},{"article_title":"How do I add extra credit to my account?","url_key":"topup-credit","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I cancel my VoIP plan & stop payment being taken?","url_key":"cancel-plan","category_url_key":"my-account","keywords":[1,2,486,483,53]},{"article_title":"How do I change my address?","url_key":"changing-address","category_url_key":"my-account"},{"article_title":"How do I change my profile picture?","url_key":"changing-profile-picture","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I find my user SIP details?","url_key":"user-login-details","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I remove a member?","url_key":"removing-member","category_url_key":"my-account"},{"article_title":"How do I remove a user?","url_key":"removing-user","category_url_key":"my-account","keywords":[2]},{"article_title":"Is there a minimum contract length?","url_key":"minimum-contract","category_url_key":"my-account","keywords":[2]},{"article_title":"What credit, debit, or payment cards do you accept?","url_key":"payment-methods","category_url_key":"my-account"},{"article_title":"Why do I need to add members?","url_key":"members","category_url_key":"my-account"},{"article_title":"Why does my page not display correctly in Internet Explorer?","url_key":"internet-explorer","category_url_key":"my-account"},{"article_title":"How can I upgrade my plan?","url_key":"upgrade-plan","category_url_key":"my-account","keywords":[1,2,390,65,53]},{"article_title":"How can I set up a direct debit with Yay?","url_key":"direct-debit","category_url_key":"my-account","keywords":[1,2,969]},{"article_title":"How do I change my payment methods?","url_key":"change-payment-methods","category_url_key":"my-account","keywords":[1,2,486,153,900,981,162]},{"article_title":"How do I set up Microsoft single sign on for Azure Active Directory?","url_key":"azure-single-signon","category_url_key":"my-account","keywords":[1,2,3,486,1218,744,1215,1230]},{"article_title":"How to set up Google single sign on for your Google Workspace","url_key":"google-single-signon","category_url_key":"my-account","keywords":[1,2,3,486,744,1221,1224,1227]},{"article_title":"Can I call international numbers?","url_key":"international-calls","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"Do lines need to be connected to my business physically?","url_key":"land-line","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"How long will my number transfer take?","url_key":"transfer-times","category_url_key":"phone-numbers","keywords":[2,792]},{"article_title":"How can I block numbers?","url_key":"block","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"What are the costs for transferring my number?","url_key":"costs-to-transfer","category_url_key":"phone-numbers","keywords":[1,2,792]},{"article_title":"What numbers are considered to be a UK landline?","url_key":"uk-landline-numbers","category_url_key":"phone-numbers","keywords":[1,2,792,107]},{"article_title":"Will I lose my number if I don't pay my plan renewal?","url_key":"removed","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"Will there be a period of down time when my number transfers?","url_key":"instant-transfer","category_url_key":"phone-numbers","keywords":[2,107,110,137]},{"article_title":"Can I transfer my landline number to VoIP?","url_key":"transfer-requirements","category_url_key":"phone-numbers","keywords":[1,792,116,107,585,137,65,53]},{"article_title":"What is a toll-free number? ","url_key":"toll-free-numbers","category_url_key":"phone-numbers","keywords":[1,828,35,630,804,789,825,822,65,53,771]},{"article_title":"What is a 0330 number? ","url_key":"0330-numbers","category_url_key":"phone-numbers","keywords":[1,2,807,810,35,558,792,813,801,816,819,798,795,107,804,137,65,771]},{"article_title":"What is a Mobile Virtual Network Operator (MvNO)?","url_key":"mobile-virtual-network-operator","category_url_key":"phone-numbers","keywords":[2,900,816,927,903,897,630,804,11,65]},{"article_title":"What operators are classed as MvNOs in the UK?","url_key":"mvno-uk-operators","category_url_key":"phone-numbers","keywords":[2,900,816,927,903,897,630,804,924,11,65]},{"article_title":"What operators are classed as MvNOs in the US?","url_key":"mvno-us-operators","category_url_key":"phone-numbers","keywords":[2,558,933,816,927,903,897,630,930,11,65]},{"article_title":"What is a geographic number? ","url_key":"geographic-numbers","category_url_key":"phone-numbers","keywords":[1,2,1128,35,107,1197]},{"article_title":"Can I use my own merchant payment account with my Reseller store?","url_key":"merchant-account","category_url_key":"reseller","keywords":[1,2,3]},{"article_title":"Can I use my own Paypal account with my Reseller store?","url_key":"paypal-account","category_url_key":"reseller","keywords":[1,2,3]},{"article_title":"Do I take care of the tech support to my customers or do you do it for me?","url_key":"tech-support","category_url_key":"reseller","keywords":[1,150]},{"article_title":"How do I get paid when I resell Yay.com services?","url_key":"payment","category_url_key":"reseller","keywords":[1]},{"article_title":"How can I set the call and package rates that my customers will be charged?","url_key":"call-package-rates","category_url_key":"reseller","keywords":[1,2]},{"article_title":"I want to use my own domain name for my Reseller store. Do I provide an SSL Certificate to you?","url_key":"store-domain","category_url_key":"reseller","keywords":[1,3]},{"article_title":"I’ve heard VoIP/domains have a lot of fraudulent activity. Who takes care of that, you or I?","url_key":"fraud-activity","category_url_key":"reseller","keywords":[1]},{"article_title":"Is there anything I can do on Yay that isn't available to me in the API?","url_key":"api-capabilities","category_url_key":"reseller","keywords":[1]},{"article_title":"The store builder is great, but how do I customise it further or build my own app?","url_key":"websites-apps","category_url_key":"reseller","keywords":[1]},{"article_title":"What image file formats can I upload?","url_key":"image-formats","category_url_key":"reseller","keywords":[1]},{"article_title":"Why can I only update my call rates once every 24 hours?","url_key":"call-rate-daily-limit","category_url_key":"reseller","keywords":[1,2,35,116,150]},{"article_title":"Why does Yay charge a transaction fee/processing fee?","url_key":"transaction-fees","category_url_key":"reseller","keywords":[1,150,65]},{"article_title":"How does reseller billing work?","url_key":"billing","category_url_key":"reseller","keywords":[1,153,162,165,150,156]},{"article_title":"What are the different types of Reseller stores available?","url_key":"reseller-store-types","category_url_key":"reseller","keywords":[1,2,150,390,156]},{"article_title":"How can I set up a basic white label Reseller store?","url_key":"store","category_url_key":"reseller","keywords":[1,2,116,150,426,156]},{"article_title":"How can I set up an advanced white label store?","url_key":"advanced-store-setup","category_url_key":"reseller","keywords":[1,150,606,53,426,156]},{"article_title":"Can I divert my new number to my mobile and/or another landline number?","url_key":"divert-mobile-landline","category_url_key":"call-routing","keywords":[1,2]},{"article_title":"I've forwarded my number to a mobile but I can't make or take calls?","url_key":"forward-mobile","category_url_key":"call-routing","keywords":[1,2,141,792,65,177]},{"article_title":"What is a call route and how do I use it?","url_key":"explained","category_url_key":"call-routing","keywords":[1,2,786,20,576,390]},{"article_title":"Can I swap my call routes on the go?","url_key":"change-routes-short-codes","category_url_key":"call-routing","keywords":[2,35,20,14,116,47,134,38,5,41,77,137,11,65,53,177,74]},{"article_title":"How can I use time diaries?","url_key":"time-diaries","category_url_key":"call-routing","keywords":[1,2,20,116,516,5]},{"article_title":"What are the different types of ring order for call queueing? ","url_key":"queue-groups","category_url_key":"call-routing","keywords":[2,786,20,576,579,1098]},{"article_title":"What are the basics of queue groups?","url_key":"queue-group-basics","category_url_key":"call-routing","keywords":[2,633,576,630,627]},{"article_title":"How can I create a basic call queue?","url_key":"queue-setup","category_url_key":"call-routing","keywords":[1,2,624,20,168,137,53,1260]},{"article_title":"What can I check if I’m having problems with my call queue?","url_key":"queue-problems","category_url_key":"call-routing","keywords":[2,62,624,20,5,53]},{"article_title":"How do I set up a conference bridge?","url_key":"conferencebridge","category_url_key":"call-routing","keywords":[1,657,17,134,660,53]},{"article_title":"How can I set up an IVR?","url_key":"ivr-setup","category_url_key":"call-routing","keywords":[1,2,20,576,168,390,137]},{"article_title":"What is the difference between a time diary and a call route?","url_key":"time-diaries-and-call-routes","category_url_key":"call-routing","keywords":[2,786,20,576,579,1098]},{"article_title":"Can I forward calls from my SIP user?","url_key":"Call-Handling-guide","category_url_key":"call-routing","keywords":[35,141,576,951,1047,411,771]},{"article_title":"How can I set up a direct dial (DDI)?","url_key":"set-up-DDI","category_url_key":"call-routing","keywords":[1,1128,576,741,1163,107,660,137,771]},{"article_title":"What are the basics of a queue notice?","url_key":"queue-notice-basics","category_url_key":"call-routing","keywords":[2,786,20,576,59,1209,630,627,717]},{"article_title":"How to set up call forwarding for your Yay.com number","url_key":"call-forwarding","category_url_key":"call-routing","keywords":[1,2,3,141,786,20,576]},{"article_title":"What does \"Allow External/Anonymous INVITE's\" mean in my dashboard under SIP users and/or numbers?","url_key":"sip-uri-invites","category_url_key":"sip","keywords":[1,2,107,5]},{"article_title":"What is a user?","url_key":"user","category_url_key":"sip","keywords":[1,2,47,5,41,11,65]},{"article_title":"What is RTP?","url_key":"rtp","category_url_key":"sip","keywords":[1,2,134,65]},{"article_title":"What is SIP ALG?","url_key":"alg","category_url_key":"sip","keywords":[1,2,47,5,41,65]},{"article_title":"What is SIP?","url_key":"session-initiation-protocol","category_url_key":"sip","keywords":[1,2,47,5,41,77,11,65]},{"article_title":"How can I set up a SIP trunk on a Grandstream UCM hardware PBX using a username and password?","url_key":"grandstream-ucm-setup","category_url_key":"sip","keywords":[1,2,207,147,144]},{"article_title":"What's the difference between SIP trunks and SIP users?","url_key":"trunks-users","category_url_key":"sip","keywords":[2,119,207,116,405,5,41,144,411,408]},{"article_title":"How can I set up a SIP trunk on a Grandstream UCM hardware PBX using an IP address?","url_key":"grandstream-setup","category_url_key":"sip","keywords":[1,2,44,207,417,405,144,408]},{"article_title":"How do I send an SMS message from the Yay.com mobile app?","url_key":"mobile-sms","category_url_key":"sms","keywords":[1,3,603,1206,1200,1062,1212]},{"article_title":"How do I send an SMS message from the Yay.com desktop app?","url_key":"desktop-sms","category_url_key":"sms","keywords":[1,2]},{"article_title":"How do I receive SMS messages to my Yay mobile number?","url_key":"SMS-Routing","category_url_key":"sms","keywords":[1,2,1206,267,1212]},{"article_title":"From what numbers can I send SMS?","url_key":"SMS-numbers","category_url_key":"sms","keywords":[1]},{"article_title":"How do I send an SMS message from the Yay.com dashboard?","url_key":"dashboard-sms","category_url_key":"sms","keywords":[1]},{"article_title":"How do I set up Grandstream Wave for Android?","url_key":"grandstream-wave-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Grandstream Wave for iOS?","url_key":"gs-wave-ios","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on iOS?","url_key":"linphone-ios","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on Mac?","url_key":"linphone-mac","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the MAC OS Telephone softphone app with my VoIP service?","url_key":"mac-os-setup","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the Bria Solo (X-Lite) softphone app with my VoIP service?","url_key":"x-lite-install-instructions","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the Zoiper Lite softphone app for Android?","url_key":"zoiper-lite-install-android","category_url_key":"softphones","keywords":[1,2,5,41,177]},{"article_title":"How do I set up Zoiper Beta on Android?","url_key":"zoiper-beta-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Zoiper on iOS?","url_key":"registering-zoiper","category_url_key":"softphones","keywords":[1,2]},{"article_title":"I have a Windows phone and am using a soft phone, but sometimes I can't receive calls. Why is that?","url_key":"windows-support","category_url_key":"softphones","keywords":[2]},{"article_title":"What is a softphone?","url_key":"what-is-a-softphone","category_url_key":"softphones","keywords":[1,2]},{"article_title":"Where can I download VoIP software?","url_key":"download-voip-software","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on Android?","url_key":"linphone-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up ZoIPer on a Windows phone?","url_key":"zoiper-windows-phone","category_url_key":"softphones","keywords":[1,2,62,119,14,116,47,168,107,56,38,5,41,110,174,77,137,11,65,53,177]},{"article_title":"How do I set up Bria Mobile on iOS?","url_key":"bria-mobile-ios","category_url_key":"softphones","keywords":[1,2,441,5,411,77,137,177]},{"article_title":"How do I set up Zoiper on Mac?","url_key":"zoiper-mac","category_url_key":"softphones","keywords":[1,2,35,5,77,177]},{"article_title":"How do I configure SSL on NGINX?","url_key":"configure-nginx","category_url_key":"ssl-certificates","keywords":[3,225,555,549,552]},{"article_title":"How do I configure SSL on Apache?","url_key":"configure-apache","category_url_key":"ssl-certificates","keywords":[3]},{"article_title":"What is an SSL Certificate?","url_key":"what-is-an-ssl-certificate","category_url_key":"ssl-certificates","keywords":[3,282,1068,867,549,552,846]},{"article_title":"How do I set chat permissions?","url_key":"messaging-permissions","category_url_key":"unified-communications","keywords":[1,2]},{"article_title":"How do I send a message via my Yay mobile app?","url_key":"message-mobile-app","category_url_key":"unified-communications","keywords":[1,1258]},{"article_title":"How do I create a group chat on the mobile app?","url_key":"group-mobile-app","category_url_key":"unified-communications"},{"article_title":"How do I send a message via my Yay desktop app?","url_key":"message-desktop-app","category_url_key":"unified-communications","keywords":[1,2]},{"article_title":"How do I create a group chat on the desktop app?","url_key":"group-desktop-app","category_url_key":"unified-communications","keywords":[1,2]},{"article_title":"How do I configure a mailbox?","url_key":"configuring-mailbox","category_url_key":"voicemail","keywords":[1,2]},{"article_title":"How do I listen to my voicemail from an external source or number?","url_key":"access-external-source","category_url_key":"voicemail","keywords":[2]},{"article_title":"What are the options for voicemail mailboxes? Can I have different ones for a group of people and one for me personally?","url_key":"mailbox-options","category_url_key":"voicemail","keywords":[2,47,128,11,65]},{"article_title":"What's the default access number for my personal voicemail box?","url_key":"default-personal-mailbox-number","category_url_key":"voicemail","keywords":[2,119,47,41,128]},{"article_title":"How do I listen to my voicemail messages?","url_key":"listen","category_url_key":"voicemail","keywords":[1,2,294,297,291,128]},{"article_title":"How do I change my mailbox greeting? ","url_key":"change-mailbox-greeting","category_url_key":"voicemail","keywords":[1,297,534,546,128]},{"article_title":"How do I change my voicemail password?","url_key":"change-voicemail-password","category_url_key":"voicemail","keywords":[1,2,35,759,960,534,291]},{"article_title":"How do I make or receive a VoIP call?","url_key":"using-voip","category_url_key":"voip","keywords":[2,600,65,53,177]},{"article_title":"How many lines do I need?","url_key":"unlimited-lines","category_url_key":"voip","keywords":[2]},{"article_title":"I have a VoIP device that doesn't seem to work with VoIP. How do I get it to work reliably?","url_key":"reliability","category_url_key":"voip","keywords":[1,2]},{"article_title":"Is the quality of a VoIP call as good as a traditional phone?","url_key":"voip-quality","category_url_key":"voip","keywords":[1,2]},{"article_title":"What is call encryption, TLS and SRTP?","url_key":"voip-call-encryption","category_url_key":"voip","keywords":[1,2]},{"article_title":"What is VoIP?","url_key":"what-is-voip","category_url_key":"voip","keywords":[1,2,134,65]},{"article_title":"What is the Yay provisioning service?","url_key":"auto-provisioning","category_url_key":"voip","keywords":[1,2,393,351,348,77,137,53]},{"article_title":"How can I change my opening hours over the Christmas period?","url_key":"christmas-time-diary","category_url_key":"voip","keywords":[1,2,20,393,390,579,137]},{"article_title":"What do I need to get started on Yay?","url_key":"starting-with-yay","category_url_key":"voip","keywords":[1,786,783,5,777,780,771]},{"article_title":"I’ve added a new business number, how do I make It ring? ","url_key":"new-number-setup","category_url_key":"voip","keywords":[1,720,630,783,561,921,771]},{"article_title":"What is a call whisper and when would I use one?","url_key":"call-whisper","category_url_key":"voip","keywords":[2,720,141,660,11]},{"article_title":"What is an emergency address and why do I need one? ","url_key":"emergency-address","category_url_key":"voip","keywords":[2,720,636,183,639,642,134,107,771]},{"article_title":"How can I conference calls on a Grandstream phone?","url_key":"grandstream-conference","category_url_key":"voip","keywords":[1,720,786,657,393,44,300,771]},{"article_title":"How can I set up Bria Solo with Yay?","url_key":"bria-solo","category_url_key":"voip","keywords":[1,2,441,996,62,77,74]},{"article_title":"Can I use Yay while abroad? ","url_key":"calls-abroad","category_url_key":"voip","keywords":[1,720,900,951,999,771]},{"article_title":"Can I use my existing phonebook?","url_key":"existing-phonebook","category_url_key":"voip","keywords":[2,258,107,339,543,771]},{"article_title":"Why can't I make an outbound call from my desktop app?","url_key":"outbound-desktop-app","category_url_key":"voip","keywords":[1,2,597,957,756,753,1053,606,876,771]},{"article_title":"How do I add contacts to my Yay desktop app?","url_key":"add-contacts-desktop-app","category_url_key":"voip","keywords":[1,2,345,804,339]},{"article_title":"What is Digital Voice?","url_key":"what-is-digital-voice","category_url_key":"voip","keywords":[1,2,3,801,107,1197,65,53]},{"article_title":"Can I personalise my caller ID on a call by call basis?","url_key":"selectable-caller-id","category_url_key":"voip-calls","keywords":[2]},{"article_title":"How much do calls to 08 numbers cost me, and why?","url_key":"08-charges","category_url_key":"voip-calls","keywords":[2,792]},{"article_title":"I’ve been charged extra for my calls. How and why does that happen?","url_key":"international-call-costs","category_url_key":"voip-calls","keywords":[1,2]},{"article_title":"Why does my phone ring but there's no one there & I can't see the number in my dashboard?","url_key":"ghost-calls","category_url_key":"voip-calls","keywords":[2,47,134,11]},{"article_title":"So what are Premium Rate Services and how do they affect me? ","url_key":"premium-rate-numbers","category_url_key":"voip-calls","keywords":[2,558,792,116,528,134,107,561]},{"article_title":"How can I check the cost of a call? ","url_key":"call-cost-calculator","category_url_key":"voip-calls","keywords":[558,116,528,107,53]},{"article_title":"How can I change my caller ID on the Yay apps?","url_key":"change-caller-id","category_url_key":"voip-calls","keywords":[1,2,50,116,134,5,77,137,11,177]},{"article_title":"What can I do if I am experiencing nuisance calls? ","url_key":"nuisance-calls","category_url_key":"voip-calls","keywords":[2,621,618]},{"article_title":"How do I change my caller ID?","url_key":"caller-id/","category_url_key":"voip-calls","keywords":[1,2]},{"article_title":"Which countries are included in my plan?","url_key":"included-countries","category_url_key":"voip-calls","keywords":[1,2,486,951,939,936,948,816,945,942,780,771]},{"article_title":"Do I have to pay to call someone else on our network?","url_key":"internal-calls","category_url_key":"voip-calls","keywords":[2,981,978,762,984]},{"article_title":"How do I use inbound and outbound call statistics?","url_key":"inbound-outbound-call-statistics","category_url_key":"voip-calls","keywords":[1,2,951,1191,1194,1188,714,684]},{"article_title":"How do I set up wallboards?","url_key":"calls-wallboards","category_url_key":"voip-calls","keywords":[2,1188,714,705,684]},{"article_title":"What should I check when inbound calls are failing? ","url_key":"inbound-calls","category_url_key":"voip-calls","keywords":[1,720,20,576,1191,915,53,771]},{"article_title":"What should I check if my outbound calls are failing? ","url_key":"outbound-calls","category_url_key":"voip-calls","keywords":[1,720,558,1194,498,915,53,771]},{"article_title":"What is call queue availability?","url_key":"queue-availability","category_url_key":"voip-calls"},{"article_title":"How do I setup Advanced IP Scanner for Windows?","url_key":"advanced-ip-setup-instructions","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"How do I disable SIP ALG in my Technicolor TG588v V2/TG589Vac?","url_key":"sip-alg-technicolor-tg588v-v2","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I disable SIP ALG in my Technicolor TG582n/TG589/TG585?","url_key":"sip-alg-technicolor-routers","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I set up a Draytek with a Virgin Media Superhub?","url_key":"draytek-virgin-media-modem-only-mode","category_url_key":"voip-network","keywords":[2,372,492,363,498,495,360]},{"article_title":"How do I set up a Draytek with an ADSL connection on Sky/TalkTalk/BT/Plusnet?","url_key":"draytek-adsl-setup","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I set up the Quality of Service (QoS) for a Draytek?","url_key":"draytek-qos-setup","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"How much bandwidth do I need to make a VoIP call work?","url_key":"voip-bandwidth-requirements","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"What can I do if I have a BT Business Hub Version 5 and am having issues making and receiving calls?","url_key":"disable-sip-alg-bt-business-hub","category_url_key":"voip-network","keywords":[2,792]},{"article_title":"What can I do if I have a Virgin broadband connection and can't make or receive calls and/or call quality is bad?","url_key":"virgin-broadband","category_url_key":"voip-network","keywords":[1,2,792,5,498,360]},{"article_title":"I’m terrified of using VoIP in case my broadband or data connection goes down and I can’t receive calls to my number. Does Yay have a solution to that?","url_key":"broadband-goes-down","category_url_key":"voip-network","keywords":[1,2,65,53]},{"article_title":"How do I setup LanScan IP scanner for Mac OS?","url_key":"lanscan-setup-instructions","category_url_key":"voip-network","keywords":[2]},{"article_title":"We are located in a Regus serviced office and I can't get my service to work?","url_key":"voip-not-working-regus-serviced-office","category_url_key":"voip-network","keywords":[2,792,47,11,65]},{"article_title":"What do I need to change on my firewall to make VoIP calls work?","url_key":"voip-firewall-changes","category_url_key":"voip-network","keywords":[1,2,62,14,5,41,77,11]},{"article_title":"What ports on my firewall and/or network do VoIP calls use?","url_key":"firewall","category_url_key":"voip-network","keywords":[2,125,116,77,65,1]},{"article_title":"How do I put my Virgin Media Hitron CGNv4 router into modem mode?","url_key":"hitron-cgnv4-modem-mode","category_url_key":"voip-network","keywords":[2,35,62,125,792,47,5,41,174,137,11,65,53]},{"article_title":"How do I turn off SIP ALG on a Draytek router?","url_key":"draytek-sip-alg-option","category_url_key":"voip-network","keywords":[2,62,119,14,125,116,5,41,174,8,77,137,11,65,53]},{"article_title":"I want to place my Virgin Media Router into modem only mode. What router should I buy and how could it work?","url_key":"virgin-media-router-modem-mode","category_url_key":"voip-network","keywords":[1,2,369,62,372,792,363,357,366,360]},{"article_title":"What is the maximum MTU size I can transmit and receive to SIP traffic if I’m using UDP?","url_key":"udp-maximum-mtu-size","category_url_key":"voip-network","keywords":[531,44,116,47,507,528,516,5,519,525,522,513,504,137]},{"article_title":"What is the ‘Emergency Services Line Identifier’ and what does it do?","url_key":"emergency-services-caller-id","category_url_key":"voip-network","keywords":[2,50,636,630,642]},{"article_title":"How can I setup a Grandstream GXV 3275?","url_key":"gxv-3275-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure a Panasonic HDV-130?","url_key":"pansonic-hdv-130","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure a Polycom VVX 400 business media IP phone?","url_key":"polycom-vvx-400-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure my Cisco 7940/7960 for SIP service?","url_key":"cisco-7940-7960-ip-phone-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How can I disable ghost calls on a Yealink W52P with older firmware?","url_key":"ghost-calls-w52p","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I eliminate ghost calls on my Yealink T48G phone?","url_key":"yealink-t48g-ghost-calls","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I enable call forwarding on my device?","url_key":"devices-call-forwarding","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I enable short codes on a Grandstream or Cisco VoIP device?","url_key":"enable-short-codes-grandstream","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I make my call route display on my Grandstream when my phone rings? ","url_key":"grandstream-call-route-display","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I make my message waiting indicator (MWI) flash when I receive a voicemail on my hardware phone?","url_key":"message-waiting-indicator","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I set up a Cisco SPA303 IP phone?","url_key":"cisco-spa-303-ip-phone","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Cisco SPA504G IP phone?","url_key":"cisco-spa504g-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Cisco SPA942 IP phone?","url_key":"cisco-spa942-instructions","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,168,134,107,5,41,110,174,77,137,11,65,53]},{"article_title":"How do I set up a Gigaset N300IP/N510IP phone?","url_key":"gigaset-n300ip","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Grandstream DP715 IP phone?","url_key":"dp715-setup-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Grandstream DP750 base and DP720 handset?","url_key":"dp-750-and-dp-720","category_url_key":"voip-phones","keywords":[1,2,972,666,663,44,771]},{"article_title":"How do I set up a Polycom VVX300 business media IP phone?","url_key":"polycom-vvx300-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Snom IP phone?","url_key":"snom-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Yealink T series IP phone?","url_key":"t40p-setup-instructions","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,5,41,174,77,137,11,65,53]},{"article_title":"How do I set up BLF on a Grandstream phone?","url_key":"grandstream-blf-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up my Polycom IP550 business media phone?","url_key":"polycom-ip550-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I setup a Cisco SPA112 VoIP adaptor?","url_key":"cisco-spa112-voip-adaptor-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I setup a Grandstream HT701 VoIP adaptor?","url_key":"ht701-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I transfer calls on a Siemens Gigaset DX800 all in one VoIP phone?","url_key":"setup-transfers-gigaset-dx800","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How can I activate SIP TLS encryption on my Yealink phone?","url_key":"sip-tls-encryption-yealink","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"What is a dial plan?","url_key":"dial-plan","category_url_key":"voip-phones","keywords":[2]},{"article_title":"Why can't I make TLS (encryption) work on my Siemens Gigaset phone?","url_key":"siemens-gigaset-tls-encryption","category_url_key":"voip-phones","keywords":[1,2,47,77,65]},{"article_title":"Why does overlapping requests appear on my phone?","url_key":"overlapping-requests","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I register a Yealink W52 handset to the base?","url_key":"register-w52-handset-to-base","category_url_key":"voip-phones","keywords":[2,35,62,119,116,47,134,107,5,41,77,137,11,65,53]},{"article_title":"How do I set up a Cisco 8861 phone?","url_key":"cisco-8861-setup","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,5,41,174,77,137,11,53]},{"article_title":"How do I set up BLF on my Cisco 8861?","url_key":"cisco-8861-blf","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I factory reset a Snom 300 or 320?","url_key":"factory-reset-snom300-320-series","category_url_key":"voip-phones","keywords":[2,62,207,116,47,107,5,41,174,77,137,11,65,53]},{"article_title":"How do I factory reset a Snom 360 or 370?","url_key":"factory-reset-snom-360-370","category_url_key":"voip-phones","keywords":[2,62,119,116,47,5,41,174,77,137,11,65,53]},{"article_title":"How do I factory reset a Snom 710?","url_key":"factory-reset-snom-710","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I set up a Grandstream GXP16xx or GXP21xx series IP phone?","url_key":"gxp-16-21-series-setup","category_url_key":"voip-phones","keywords":[1,2,303,309,306,315,312,318,321,324,327,330,44,300,5,41,77,11]},{"article_title":"How can I configure my phonebook with a Grandstream VoIP phone?","url_key":"phonebook-setup-grandstream","category_url_key":"voip-phones","keywords":[1,2,303,309,306,315,312,318,321,324,327,330,342,62,345,47,339,351,348,41]},{"article_title":"How do I set up a Htek series IP phone?","url_key":"htek-setup","category_url_key":"voip-phones","keywords":[1,2,387,390,5,77,137]},{"article_title":"What are the different types of VPK's for Grandstream phones?","url_key":"grandstream-vpk-definitions","category_url_key":"voip-phones","keywords":[1,2,44,300,47,11,435]},{"article_title":"How do I disable ghost calls on an OBIHAI OBi 10XX Series IP phone?","url_key":"ghost-calls-obihai-phone","category_url_key":"voip-phones","keywords":[2,393,444,47,134,77]},{"article_title":"Why aren't short codes working on my Grandstream phone?","url_key":"grandstream-short-codes","category_url_key":"voip-phones","keywords":[2,44,300,47,38,77]},{"article_title":"How do I transfer calls on a Grandstream phone?","url_key":"grandstream-transfers","category_url_key":"voip-phones","keywords":[2,29,44,300,134,110,77]},{"article_title":"How can I disable ghost calls on Grandstream GXP16xx or GXP21xx Series IP phones?","url_key":"ghost-calls-grandstreams","category_url_key":"voip-phones","keywords":[2,444,47,38,77,11,53]},{"article_title":"How do I set up the Yealink W60P base and handsets?","url_key":"yealink-w60p-base","category_url_key":"voip-phones","keywords":[1,2,390,41,77,11,65]},{"article_title":"How do I turn off ghost calling on a Yealink phone?","url_key":"ghostcallingyealink","category_url_key":"voip-phones","keywords":[1,702,444,696,41,690,693,699]},{"article_title":"How can I set up BLF on a Polycom?","url_key":"polycom-faq","category_url_key":"voip-phones","keywords":[1,2,732,393,729,77]},{"article_title":"How can I set up BLF on a Yealink T series IP phone?","url_key":"yealink-blf","category_url_key":"voip-phones","keywords":[2,732,390,41,77,699]},{"article_title":"Can I use my existing analogue phones with Yay?","url_key":"analogue-adapters","category_url_key":"voip-phones","keywords":[1,35,774,390,77,11,771]},{"article_title":"How can I stop ghost calls on my Polycom phone? ","url_key":"polycom-ghost-calls","category_url_key":"voip-phones","keywords":[2,702,444,729,771]},{"article_title":"How can I disable ghost calls on my Snom IP phone?","url_key":"snom-ghost-calls","category_url_key":"voip-phones","keywords":[1,702,444,618,134,77]},{"article_title":"Why can't I access the web Interface of my Polycom?","url_key":"polycom-web-interface-disabled","category_url_key":"voip-phones","keywords":[2,47,696,729,411,780,1002,11,65,53]},{"article_title":"How do I factory reset my Polycom handset?","url_key":"how-to-factory-reset-polycom","category_url_key":"voip-phones","keywords":[2,729,780,1166,77,1002,137,11,65,53,1110]},{"article_title":"How do I turn off ghost calling on a Grandstream HandyTone adaptor?","url_key":"ghostcallinghandytone","category_url_key":"voip-phones","keywords":[2,44,300,1203,417,47,11,771]},{"article_title":"How do I set up new hardware using config files?","url_key":"advanced-hardware-config","category_url_key":"voip-phones","keywords":[1,2,393,258,966,44,699]},{"article_title":"Do I need a VoIP service for a VoIP phone to work?","url_key":"need-voip-service-or-voip-phone","category_url_key":"voip-phones","keywords":[1]},{"article_title":"Why won't my Grandstream make calls?","url_key":"","category_url_key":"voip-phones","keywords":[2]},{"article_title":"Who are Yay and what do you do?","url_key":"yay","category_url_key":"voip-provider","keywords":[1]},{"article_title":"Can I test your service before sign up?","url_key":"trial-service","category_url_key":"voip-provider","keywords":[1,2]},{"article_title":"How do I choose a VoIP Provider?","url_key":"choosing-voip-providers","category_url_key":"voip-provider","keywords":[1,2]},{"article_title":"Does Yay take our customers' cyber security seriously?","url_key":"cyber-security","category_url_key":"voip-provider","keywords":[1,2,35,62,867,771]},{"article_title":"Is Yay scalable for my business? ","url_key":"scalability","category_url_key":"voip-provider","keywords":[1,2,35,62,774,804,771]},{"article_title":"How do I make and receive calls with the VoIP WebPhone?","url_key":"voip-webphone-setup","category_url_key":"yay-com-app","keywords":[1,2]},{"article_title":"How do I update my SIP user details in bulk?","url_key":"sip-user-bulk-update","category_url_key":"yay-com-app","keywords":[1,2,600,411,543,53]},{"article_title":"How do I upgrade from a Yay Trial account to a full Yay account?","url_key":"yaylite-upgrade","category_url_key":"yay-com-app","keywords":[1,2,1143,942,174,1110]},{"article_title":"I’m using Yay.com Trial for mobile - how do I top up or add users and numbers?","url_key":"yaylite-topup-add-numbers","category_url_key":"yay-com-app","keywords":[1,2,603,597,174,177]},{"article_title":"How do I enable do not disturb (DND) on the Yay.com apps?","url_key":"enable-do-not-disturb","category_url_key":"yay-com-app","keywords":[1,2,603,597,62,32,137,11,53,177]},{"article_title":"I logged in as the wrong user using the Yay.com mobile app - How do I change to the correct one?","url_key":"change-user","category_url_key":"yay-com-app","keywords":[1,2,573,597,116,47,134,5,600,411,606,65,53,177]},{"article_title":"How do I transfer calls on the Yay.com smartphone apps?","url_key":"transferring-calls","category_url_key":"yay-com-app","keywords":[1,2,528,41,110,231,137,11,53,177]},{"article_title":"How do I deploy a user to the Yay desktop app from my dashboard?","url_key":"deploy-user-desktop","category_url_key":"yay-com-app","keywords":[1,2,609,393,606,174,11]},{"article_title":"How do I use the Yay.com WebPhone?","url_key":"setting-up-webphone","category_url_key":"yay-com-app","keywords":[1]},{"article_title":"How do I transfer calls on the Yay desktop app?","url_key":"webphone-transferring","category_url_key":"yay-com-app","keywords":[1,597,873,741,696,110,918,231,921,74,876,771]},{"article_title":"How can I troubleshoot push notifications for the Yay app on the Android? ","url_key":"troubleshooting-android","category_url_key":"yay-com-app","keywords":[1,2,603,597,609,531,837,912,909,915,137]},{"article_title":"How do I reset my password for the Yay desktop app?","url_key":"desktop-password","category_url_key":"yay-com-app","keywords":[1,2,873,987,990]},{"article_title":"How can I deploy the Yay.com mobile app?","url_key":"deploy-mobile-app","category_url_key":"yay-com-app","keywords":[1,2,3,603,597,957,1053,1062,945,528,606,77]},{"article_title":"What do the app icons mean?","url_key":"app_icons_meaning","category_url_key":"yay-com-app","keywords":[1,2,603,597,957,732,774,345,654,873,759,960,1062,945]},{"article_title":"How do I add contacts to my Yay.com mobile app?","url_key":"add-contacts-to-yay-app","category_url_key":"yay-com-app","keywords":[1,2,345,804,339]},{"article_title":"How do I add multiple accounts to my Yay app?","url_key":"multi-user","category_url_key":"yay-com-app","keywords":[1,2,486,603,597,1200,1062,945,780,771]},{"article_title":"How do I add multiple Yay mobile apps to a user?","url_key":"multi-device","category_url_key":"yay-com-app","keywords":[1,603,597,966,1200,1062,945,771]},{"article_title":"How do I deploy a user to the Yay.com mobile app from my dashboard?","url_key":"deploy-user-mobile","category_url_key":"yay-com-app","keywords":[1,2,603,609,393,1200,945,870,606,11,771]},{"article_title":"Where can I find my company code?","url_key":"where-can-i-find-my-company-code","category_url_key":"yay-com-app","keywords":[1,2]},{"article_title":"What is call feedback?","url_key":"call-feedback","category_url_key":"yay-com-app","keywords":[1]},{"article_title":"What are all the ways I can deploy the Yay.com desktop app?","url_key":"desktop-app-deployment-all","category_url_key":"yay-com-app","keywords":[1]}]},{"category_name":"API","url_key":"api","category_url_key":"api","articles":[{"article_title":"Is the API rate-limited at all and where can I find that information?","url_key":"rate-limits","category_url_key":"api","keywords":[1]},{"article_title":"What is the API, and how do I use it?","url_key":"support-help","category_url_key":"api","keywords":[1,2,171,29,951,119,747,744,405,150,867,137,65,53,177,426]}],"keywords":[1,1,2,171,29,951,119,747,744,405,150,867,137,65,53,177,426]},{"category_name":"Audio","url_key":"music-on-hold","category_url_key":"music-on-hold","articles":[{"article_title":"How do I change my standard ring in my call route?","url_key":"alter-standard-ring","category_url_key":"music-on-hold","keywords":[2,603]},{"article_title":"What audio file formats do you support?","url_key":"audio-file-support","category_url_key":"music-on-hold","keywords":[2]},{"article_title":"What codecs (audio compressors) do you support?","url_key":"voip-codec-support","category_url_key":"music-on-hold","keywords":[2,720,981,951]},{"article_title":"What software/apps should I use to record and upload my audio/music files?","url_key":"what-audio-app-software","category_url_key":"music-on-hold","keywords":[2,119,14,116,59]},{"article_title":"How do I upload audio to my dashboard?","url_key":"upload-audio","category_url_key":"music-on-hold","keywords":[1,2,35,62,29,23,20,14,44,116,47,168,183,59,68,134,107,5,41,174,128,77,137,11,65,53]},{"article_title":"Can I set my own hold music, and where can I do this?","url_key":"my-music","category_url_key":"music-on-hold","keywords":[2,20,270,59]},{"article_title":"Can I use popular songs for my hold music?","url_key":"ppl-licensing","category_url_key":"music-on-hold","keywords":[2,270,59,771]},{"article_title":"How do I add an audio greeting to my call route?","url_key":"add-audio-greeting-call-route","category_url_key":"music-on-hold","keywords":[1,2,540,786,20,576]}],"keywords":[2,603,2,2,720,981,951,2,119,14,116,59,1,2,35,62,29,23,20,14,44,116,47,168,183,59,68,134,107,5,41,174,128,77,137,11,65,53,2,20,270,59,2,270,59,771,1,2,540,786,20,576]},{"category_name":"Call Recording","url_key":"call-recording","category_url_key":"call-recording","articles":[{"article_title":"What is dynamic on demand call recording?","url_key":"on-demand","category_url_key":"call-recording","keywords":[2]},{"article_title":"How do I record my calls?","url_key":"enable","category_url_key":"call-recording","keywords":[1,2,23,20]},{"article_title":"How can I enable call recording on the Yay apps? ","url_key":"enable-outbound-calls","category_url_key":"call-recording","keywords":[1,2,23,381,41,606,137,11,53,177]},{"article_title":"Can I legally record and / or monitor phone calls?","url_key":"call-recording-guidance","category_url_key":"call-recording","keywords":[2,23,792,564]}],"keywords":[2,1,2,23,20,1,2,23,381,41,606,137,11,53,177,2,23,792,564]},{"category_name":"Cloud PBX","url_key":"cloud-pbx","category_url_key":"cloud-pbx","articles":[{"article_title":"How do I send or receive a fax message?","url_key":"fax-via-email","category_url_key":"cloud-pbx","keywords":[1,2,267,975]},{"article_title":"What is a BLF?","url_key":"what-is-blf","category_url_key":"cloud-pbx","keywords":[2,47,137,11]},{"article_title":"What is call parking and how does it work?","url_key":"parking-phone-call","category_url_key":"cloud-pbx","keywords":[2]},{"article_title":"What is monitored call parking and how do I set it up?","url_key":"monitored-call-parking","category_url_key":"cloud-pbx","keywords":[2]},{"article_title":"What is call pickup and how do I set it up?","url_key":"call-pickup","category_url_key":"cloud-pbx","keywords":[2,35,62,32,119,116,47,38,5,41,77,137,11,65,53]},{"article_title":"How do I set up FreePBX to work with Yay?","url_key":"freepbx-config","category_url_key":"cloud-pbx","keywords":[1,2,35,62,119,14,116,107,56,38,5,41,147,144,174,77,137,11,65,53]},{"article_title":"Why can’t I transfer calls between SIP Users when using an IP based SIP trunk?","url_key":"ip-based-trunk-cant-transfer-between-sip-users","category_url_key":"cloud-pbx","keywords":[2,405,5,41,147,144,411,110,231,408]},{"article_title":"What are short codes and how do I use them?","url_key":"shortcodes","category_url_key":"cloud-pbx","keywords":[1,2,47,390,38,41]},{"article_title":"How do I use webhook notifications? ","url_key":"webhooks-notifications","category_url_key":"cloud-pbx","keywords":[1,2,171,597,35,62,840,843,119,393,837,849,846,831,834,426]}],"keywords":[1,2,267,975,2,47,137,11,2,2,2,35,62,32,119,116,47,38,5,41,77,137,11,65,53,1,2,35,62,119,14,116,107,56,38,5,41,147,144,174,77,137,11,65,53,2,405,5,41,147,144,411,110,231,408,1,2,47,390,38,41,1,2,171,597,35,62,840,843,119,393,837,849,846,831,834,426]},{"category_name":"Domain Names","url_key":"domain-names","category_url_key":"domain-names","articles":[{"article_title":"What are the DNS records and what do they mean?","url_key":"understanding-dns-record","category_url_key":"domain-names","keywords":[3,192,195,204,189,198,201]},{"article_title":"What is DNS?","url_key":"dns","category_url_key":"domain-names","keywords":[3,210,213,252]},{"article_title":"What is a name server?","url_key":"name-server","category_url_key":"domain-names","keywords":[3,210,225,213,234,252,228]},{"article_title":"Why does a name server transfer take much longer than a DNS record change?","url_key":"name-server-change-dns-record-change","category_url_key":"domain-names","keywords":[3,210,225,234,252]},{"article_title":"How can I upload a list of domains as a .CSV file?","url_key":"csv-format-instructions","category_url_key":"domain-names","keywords":[3,258,225,213,234,261]},{"article_title":"Can I make my domain ownership details private?","url_key":"enable-privacy","category_url_key":"domain-names","keywords":[3]},{"article_title":"Can I import my existing DNS records?","url_key":"import-dns-records","category_url_key":"domain-names","keywords":[3,210,225,213,252]},{"article_title":"How do I create an email with your domain using Google G Suite?","url_key":"set-up-g-suite-email","category_url_key":"domain-names","keywords":[1,2,3,189,225,213,267]},{"article_title":"How do I create an email with my domain?","url_key":"create-email-address","category_url_key":"domain-names","keywords":[3,225,213,267]},{"article_title":"Keep nameservers option - Do I keep this ticked at checkout when I transfer my domain?","url_key":"transfer-keep-name-servers","category_url_key":"domain-names","keywords":[1,3,225,273,234,252]},{"article_title":"How do I initiate my non .UK/gTLD domain transfer ?","url_key":"initiate-domain-transfer","category_url_key":"domain-names","keywords":[1,3,225,234]},{"article_title":"How do I initiate my .UK domain transfer?","url_key":"initiate-uk-domain-transfer","category_url_key":"domain-names","keywords":[1,3,225,234]},{"article_title":"How do I set up web forwarding for my domain?","url_key":"setup-web-forwarding","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"What are the different types of web forwarding for domains?","url_key":"web-forwarding-types","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"How do I set up email forwarding for my domain?","url_key":"setup-email-forwarding","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"Why am I being charged for a years renewal when transferring my domain?","url_key":"domain-renewal-transfer-charge","category_url_key":"domain-names","keywords":[1,3,153,225,213,273,279,276,234,384,110,231]},{"article_title":"How do I set up my domain with a website created through Wix?","url_key":"setup-wix-website","category_url_key":"domain-names","keywords":[1,3,210,252,390,426,429]},{"article_title":"How do I set up my domain with a website created through Weebly?","url_key":"setup-weebly-website","category_url_key":"domain-names","keywords":[1,3,393,210,390,426,432]},{"article_title":"How do I set up my domain with a website created through WordPress?","url_key":"setup-wordpress-website","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"What is a redemption period?","url_key":"redemption-period","category_url_key":"domain-names","keywords":[3,225,213,273,570,567]},{"article_title":"How do I transfer my domain name to you?","url_key":"transferring-your-domain","category_url_key":"domain-names","keywords":[3,225,213,273,234,110,231,426]},{"article_title":"How long does it take for changes to my domain name take effect?","url_key":"dns-changes","category_url_key":"domain-names","keywords":[3,210,189,252,426,771]}],"keywords":[3,192,195,204,189,198,201,3,210,213,252,3,210,225,213,234,252,228,3,210,225,234,252,3,258,225,213,234,261,3,3,210,225,213,252,1,2,3,189,225,213,267,3,225,213,267,1,3,225,273,234,252,1,3,225,234,1,3,225,234,1,3,1,3,1,3,1,3,153,225,213,273,279,276,234,384,110,231,1,3,210,252,390,426,429,1,3,393,210,390,426,432,1,3,3,225,213,273,570,567,3,225,213,273,234,110,231,426,3,210,189,252,426,771]},{"category_name":"Integrations","url_key":"integrations","category_url_key":"integrations","articles":[{"article_title":"How do I set up and use Click to Dial with Google Chrome?","url_key":"click-to-dial-chrome","category_url_key":"integrations","keywords":[1,2,756,738,735,750,741,762,726,759,768,765,753,747,744,5,137,771]},{"article_title":"How can I integrate my Yay phone system with Hubspot CRM? ","url_key":"hubspot","category_url_key":"integrations","keywords":[1,2,62,750,726,339,137,65,771]},{"article_title":"How can I integrate my Yay phone system with Pipedrive CRM?","url_key":"pipedrive","category_url_key":"integrations","keywords":[1,2,35,726,744,339,77,137]},{"article_title":"How can I integrate my Yay phone system with Capsule CRM? ","url_key":"capsule","category_url_key":"integrations","keywords":[1,62,29,339,137,771]},{"article_title":"How can I integrate my Yay phone system with Zoho CRM?","url_key":"zoho","category_url_key":"integrations","keywords":[1,29,735,345,750,615,390,771]},{"article_title":"How do I set up and use Click to Dial with Firefox?","url_key":"click-to-dial-firefox","category_url_key":"integrations","keywords":[1,2,963,957,720,951,735,966,960,954,921,771]},{"article_title":"How can I integrate my Yay call recordings with Dropbox?","url_key":"dropbox","category_url_key":"integrations","keywords":[1,2,747,744]},{"article_title":"How can I integrate my Yay call recordings with Google Drive?","url_key":"drive","category_url_key":"integrations","keywords":[1,2,747,744]},{"article_title":"How can I integrate my Yay contacts with Google Contacts?","url_key":"google-contacts","category_url_key":"integrations","keywords":[1,2]},{"article_title":"How can I integrate my Yay contacts with Microsoft 365?","url_key":"office-365","category_url_key":"integrations","keywords":[1,2,3]},{"article_title":"How do I configure Salesforce to integrate with Yay.com?","url_key":"salesforce-configuration-guide","category_url_key":"integrations","keywords":[1,750,888,744,1233]},{"article_title":"How do I configure Amazon S3 Cloud Storage with Yay.com?","url_key":"amazon-s3-setup-guide","category_url_key":"integrations","keywords":[1,2,1239,1014,23,1236,750,888,1242]},{"article_title":"How do I configure Microsoft Azure Blob Storage with Yay.com?","url_key":"microsoft-azure-blob-setup-guide","category_url_key":"integrations","keywords":[1,2,23,1236,750,888]},{"article_title":"How do I configure Vincere to integrate with Yay.com?","url_key":"vincere-setup-guide","category_url_key":"integrations","keywords":[1,750,888,744,1246]},{"article_title":"How does the Big Query integration use my data?","url_key":"big-query-data-useage","category_url_key":"integrations","keywords":[1,1258]},{"article_title":"How do I integrate my Yay account with Zapier?","url_key":"zapier-integration","category_url_key":"integrations","keywords":[1]},{"article_title":"How do I use the Power BI Integration with Yay?","url_key":"powerbi","category_url_key":"integrations","keywords":[1]},{"article_title":"How do I set up a Custom Call Popup integration?","url_key":"custom-call-pop-up","category_url_key":"integrations","keywords":[1]}],"keywords":[1,2,756,738,735,750,741,762,726,759,768,765,753,747,744,5,137,771,1,2,62,750,726,339,137,65,771,1,2,35,726,744,339,77,137,1,62,29,339,137,771,1,29,735,345,750,615,390,771,1,2,963,957,720,951,735,966,960,954,921,771,1,2,747,744,1,2,747,744,1,2,1,2,3,1,750,888,744,1233,1,2,1239,1014,23,1236,750,888,1242,1,2,23,1236,750,888,1,750,888,744,1246,1,1258,1,1,1]},{"category_name":"My Account","url_key":"my-account","category_url_key":"my-account","articles":[{"article_title":"Can I pay with Paypal?","url_key":"pay-with-paypal","category_url_key":"my-account"},{"article_title":"Can I set different permissions for each member?","url_key":"controlling-member-permissions","category_url_key":"my-account","keywords":[1]},{"article_title":"Do I have to buy a package?","url_key":"package","category_url_key":"my-account","keywords":[1,2]},{"article_title":"Do I need credit on my account to make a call?","url_key":"credit-to-make-a-call","category_url_key":"my-account","keywords":[1,2]},{"article_title":"How do I add extra credit to my account?","url_key":"topup-credit","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I cancel my VoIP plan & stop payment being taken?","url_key":"cancel-plan","category_url_key":"my-account","keywords":[1,2,486,483,53]},{"article_title":"How do I change my address?","url_key":"changing-address","category_url_key":"my-account"},{"article_title":"How do I change my profile picture?","url_key":"changing-profile-picture","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I find my user SIP details?","url_key":"user-login-details","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I remove a member?","url_key":"removing-member","category_url_key":"my-account"},{"article_title":"How do I remove a user?","url_key":"removing-user","category_url_key":"my-account","keywords":[2]},{"article_title":"Is there a minimum contract length?","url_key":"minimum-contract","category_url_key":"my-account","keywords":[2]},{"article_title":"What credit, debit, or payment cards do you accept?","url_key":"payment-methods","category_url_key":"my-account"},{"article_title":"Why do I need to add members?","url_key":"members","category_url_key":"my-account"},{"article_title":"Why does my page not display correctly in Internet Explorer?","url_key":"internet-explorer","category_url_key":"my-account"},{"article_title":"How can I upgrade my plan?","url_key":"upgrade-plan","category_url_key":"my-account","keywords":[1,2,390,65,53]},{"article_title":"How can I set up a direct debit with Yay?","url_key":"direct-debit","category_url_key":"my-account","keywords":[1,2,969]},{"article_title":"How do I change my payment methods?","url_key":"change-payment-methods","category_url_key":"my-account","keywords":[1,2,486,153,900,981,162]},{"article_title":"How do I set up Microsoft single sign on for Azure Active Directory?","url_key":"azure-single-signon","category_url_key":"my-account","keywords":[1,2,3,486,1218,744,1215,1230]},{"article_title":"How to set up Google single sign on for your Google Workspace","url_key":"google-single-signon","category_url_key":"my-account","keywords":[1,2,3,486,744,1221,1224,1227]}],"keywords":[null,1,1,2,1,2,2,1,2,486,483,53,null,2,2,null,2,2,null,null,null,1,2,390,65,53,1,2,969,1,2,486,153,900,981,162,1,2,3,486,1218,744,1215,1230,1,2,3,486,744,1221,1224,1227]},{"category_name":"Phone Numbers","url_key":"phone-numbers","category_url_key":"phone-numbers","articles":[{"article_title":"Can I call international numbers?","url_key":"international-calls","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"Do lines need to be connected to my business physically?","url_key":"land-line","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"How long will my number transfer take?","url_key":"transfer-times","category_url_key":"phone-numbers","keywords":[2,792]},{"article_title":"How can I block numbers?","url_key":"block","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"What are the costs for transferring my number?","url_key":"costs-to-transfer","category_url_key":"phone-numbers","keywords":[1,2,792]},{"article_title":"What numbers are considered to be a UK landline?","url_key":"uk-landline-numbers","category_url_key":"phone-numbers","keywords":[1,2,792,107]},{"article_title":"Will I lose my number if I don't pay my plan renewal?","url_key":"removed","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"Will there be a period of down time when my number transfers?","url_key":"instant-transfer","category_url_key":"phone-numbers","keywords":[2,107,110,137]},{"article_title":"Can I transfer my landline number to VoIP?","url_key":"transfer-requirements","category_url_key":"phone-numbers","keywords":[1,792,116,107,585,137,65,53]},{"article_title":"What is a toll-free number? ","url_key":"toll-free-numbers","category_url_key":"phone-numbers","keywords":[1,828,35,630,804,789,825,822,65,53,771]},{"article_title":"What is a 0330 number? ","url_key":"0330-numbers","category_url_key":"phone-numbers","keywords":[1,2,807,810,35,558,792,813,801,816,819,798,795,107,804,137,65,771]},{"article_title":"What is a Mobile Virtual Network Operator (MvNO)?","url_key":"mobile-virtual-network-operator","category_url_key":"phone-numbers","keywords":[2,900,816,927,903,897,630,804,11,65]},{"article_title":"What operators are classed as MvNOs in the UK?","url_key":"mvno-uk-operators","category_url_key":"phone-numbers","keywords":[2,900,816,927,903,897,630,804,924,11,65]},{"article_title":"What operators are classed as MvNOs in the US?","url_key":"mvno-us-operators","category_url_key":"phone-numbers","keywords":[2,558,933,816,927,903,897,630,930,11,65]},{"article_title":"What is a geographic number? ","url_key":"geographic-numbers","category_url_key":"phone-numbers","keywords":[1,2,1128,35,107,1197]}],"keywords":[2,2,2,792,2,1,2,792,1,2,792,107,2,2,107,110,137,1,792,116,107,585,137,65,53,1,828,35,630,804,789,825,822,65,53,771,1,2,807,810,35,558,792,813,801,816,819,798,795,107,804,137,65,771,2,900,816,927,903,897,630,804,11,65,2,900,816,927,903,897,630,804,924,11,65,2,558,933,816,927,903,897,630,930,11,65,1,2,1128,35,107,1197]},{"category_name":"Reseller","url_key":"reseller","category_url_key":"reseller","articles":[{"article_title":"Can I use my own merchant payment account with my Reseller store?","url_key":"merchant-account","category_url_key":"reseller","keywords":[1,2,3]},{"article_title":"Can I use my own Paypal account with my Reseller store?","url_key":"paypal-account","category_url_key":"reseller","keywords":[1,2,3]},{"article_title":"Do I take care of the tech support to my customers or do you do it for me?","url_key":"tech-support","category_url_key":"reseller","keywords":[1,150]},{"article_title":"How do I get paid when I resell Yay.com services?","url_key":"payment","category_url_key":"reseller","keywords":[1]},{"article_title":"How can I set the call and package rates that my customers will be charged?","url_key":"call-package-rates","category_url_key":"reseller","keywords":[1,2]},{"article_title":"I want to use my own domain name for my Reseller store. Do I provide an SSL Certificate to you?","url_key":"store-domain","category_url_key":"reseller","keywords":[1,3]},{"article_title":"I’ve heard VoIP/domains have a lot of fraudulent activity. Who takes care of that, you or I?","url_key":"fraud-activity","category_url_key":"reseller","keywords":[1]},{"article_title":"Is there anything I can do on Yay that isn't available to me in the API?","url_key":"api-capabilities","category_url_key":"reseller","keywords":[1]},{"article_title":"The store builder is great, but how do I customise it further or build my own app?","url_key":"websites-apps","category_url_key":"reseller","keywords":[1]},{"article_title":"What image file formats can I upload?","url_key":"image-formats","category_url_key":"reseller","keywords":[1]},{"article_title":"Why can I only update my call rates once every 24 hours?","url_key":"call-rate-daily-limit","category_url_key":"reseller","keywords":[1,2,35,116,150]},{"article_title":"Why does Yay charge a transaction fee/processing fee?","url_key":"transaction-fees","category_url_key":"reseller","keywords":[1,150,65]},{"article_title":"How does reseller billing work?","url_key":"billing","category_url_key":"reseller","keywords":[1,153,162,165,150,156]},{"article_title":"What are the different types of Reseller stores available?","url_key":"reseller-store-types","category_url_key":"reseller","keywords":[1,2,150,390,156]},{"article_title":"How can I set up a basic white label Reseller store?","url_key":"store","category_url_key":"reseller","keywords":[1,2,116,150,426,156]},{"article_title":"How can I set up an advanced white label store?","url_key":"advanced-store-setup","category_url_key":"reseller","keywords":[1,150,606,53,426,156]}],"keywords":[1,2,3,1,2,3,1,150,1,1,2,1,3,1,1,1,1,1,2,35,116,150,1,150,65,1,153,162,165,150,156,1,2,150,390,156,1,2,116,150,426,156,1,150,606,53,426,156]},{"category_name":"Routing","url_key":"call-routing","category_url_key":"call-routing","articles":[{"article_title":"Can I divert my new number to my mobile and/or another landline number?","url_key":"divert-mobile-landline","category_url_key":"call-routing","keywords":[1,2]},{"article_title":"I've forwarded my number to a mobile but I can't make or take calls?","url_key":"forward-mobile","category_url_key":"call-routing","keywords":[1,2,141,792,65,177]},{"article_title":"What is a call route and how do I use it?","url_key":"explained","category_url_key":"call-routing","keywords":[1,2,786,20,576,390]},{"article_title":"Can I swap my call routes on the go?","url_key":"change-routes-short-codes","category_url_key":"call-routing","keywords":[2,35,20,14,116,47,134,38,5,41,77,137,11,65,53,177,74]},{"article_title":"How can I use time diaries?","url_key":"time-diaries","category_url_key":"call-routing","keywords":[1,2,20,116,516,5]},{"article_title":"What are the different types of ring order for call queueing? ","url_key":"queue-groups","category_url_key":"call-routing","keywords":[2,786,20,576,579,1098]},{"article_title":"What are the basics of queue groups?","url_key":"queue-group-basics","category_url_key":"call-routing","keywords":[2,633,576,630,627]},{"article_title":"How can I create a basic call queue?","url_key":"queue-setup","category_url_key":"call-routing","keywords":[1,2,624,20,168,137,53,1260]},{"article_title":"What can I check if I’m having problems with my call queue?","url_key":"queue-problems","category_url_key":"call-routing","keywords":[2,62,624,20,5,53]},{"article_title":"How do I set up a conference bridge?","url_key":"conferencebridge","category_url_key":"call-routing","keywords":[1,657,17,134,660,53]},{"article_title":"How can I set up an IVR?","url_key":"ivr-setup","category_url_key":"call-routing","keywords":[1,2,20,576,168,390,137]},{"article_title":"What is the difference between a time diary and a call route?","url_key":"time-diaries-and-call-routes","category_url_key":"call-routing","keywords":[2,786,20,576,579,1098]},{"article_title":"Can I forward calls from my SIP user?","url_key":"Call-Handling-guide","category_url_key":"call-routing","keywords":[35,141,576,951,1047,411,771]},{"article_title":"How can I set up a direct dial (DDI)?","url_key":"set-up-DDI","category_url_key":"call-routing","keywords":[1,1128,576,741,1163,107,660,137,771]},{"article_title":"What are the basics of a queue notice?","url_key":"queue-notice-basics","category_url_key":"call-routing","keywords":[2,786,20,576,59,1209,630,627,717]},{"article_title":"How to set up call forwarding for your Yay.com number","url_key":"call-forwarding","category_url_key":"call-routing","keywords":[1,2,3,141,786,20,576]}],"keywords":[1,2,1,2,141,792,65,177,1,2,786,20,576,390,2,35,20,14,116,47,134,38,5,41,77,137,11,65,53,177,74,1,2,20,116,516,5,2,786,20,576,579,1098,2,633,576,630,627,1,2,624,20,168,137,53,1260,2,62,624,20,5,53,1,657,17,134,660,53,1,2,20,576,168,390,137,2,786,20,576,579,1098,35,141,576,951,1047,411,771,1,1128,576,741,1163,107,660,137,771,2,786,20,576,59,1209,630,627,717,1,2,3,141,786,20,576]},{"category_name":"SIP","url_key":"sip","category_url_key":"sip","articles":[{"article_title":"What does \"Allow External/Anonymous INVITE's\" mean in my dashboard under SIP users and/or numbers?","url_key":"sip-uri-invites","category_url_key":"sip","keywords":[1,2,107,5]},{"article_title":"What is a user?","url_key":"user","category_url_key":"sip","keywords":[1,2,47,5,41,11,65]},{"article_title":"What is RTP?","url_key":"rtp","category_url_key":"sip","keywords":[1,2,134,65]},{"article_title":"What is SIP ALG?","url_key":"alg","category_url_key":"sip","keywords":[1,2,47,5,41,65]},{"article_title":"What is SIP?","url_key":"session-initiation-protocol","category_url_key":"sip","keywords":[1,2,47,5,41,77,11,65]},{"article_title":"How can I set up a SIP trunk on a Grandstream UCM hardware PBX using a username and password?","url_key":"grandstream-ucm-setup","category_url_key":"sip","keywords":[1,2,207,147,144]},{"article_title":"What's the difference between SIP trunks and SIP users?","url_key":"trunks-users","category_url_key":"sip","keywords":[2,119,207,116,405,5,41,144,411,408]},{"article_title":"How can I set up a SIP trunk on a Grandstream UCM hardware PBX using an IP address?","url_key":"grandstream-setup","category_url_key":"sip","keywords":[1,2,44,207,417,405,144,408]}],"keywords":[1,2,107,5,1,2,47,5,41,11,65,1,2,134,65,1,2,47,5,41,65,1,2,47,5,41,77,11,65,1,2,207,147,144,2,119,207,116,405,5,41,144,411,408,1,2,44,207,417,405,144,408]},{"category_name":"SMS","url_key":"sms","category_url_key":"sms","articles":[{"article_title":"How do I send an SMS message from the Yay.com mobile app?","url_key":"mobile-sms","category_url_key":"sms","keywords":[1,3,603,1206,1200,1062,1212]},{"article_title":"How do I send an SMS message from the Yay.com desktop app?","url_key":"desktop-sms","category_url_key":"sms","keywords":[1,2]},{"article_title":"How do I receive SMS messages to my Yay mobile number?","url_key":"SMS-Routing","category_url_key":"sms","keywords":[1,2,1206,267,1212]},{"article_title":"From what numbers can I send SMS?","url_key":"SMS-numbers","category_url_key":"sms","keywords":[1]},{"article_title":"How do I send an SMS message from the Yay.com dashboard?","url_key":"dashboard-sms","category_url_key":"sms","keywords":[1]}],"keywords":[1,3,603,1206,1200,1062,1212,1,2,1,2,1206,267,1212,1,1]},{"category_name":"Softphones","url_key":"softphones","category_url_key":"softphones","articles":[{"article_title":"How do I set up Grandstream Wave for Android?","url_key":"grandstream-wave-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Grandstream Wave for iOS?","url_key":"gs-wave-ios","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on iOS?","url_key":"linphone-ios","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on Mac?","url_key":"linphone-mac","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the MAC OS Telephone softphone app with my VoIP service?","url_key":"mac-os-setup","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the Bria Solo (X-Lite) softphone app with my VoIP service?","url_key":"x-lite-install-instructions","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the Zoiper Lite softphone app for Android?","url_key":"zoiper-lite-install-android","category_url_key":"softphones","keywords":[1,2,5,41,177]},{"article_title":"How do I set up Zoiper Beta on Android?","url_key":"zoiper-beta-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Zoiper on iOS?","url_key":"registering-zoiper","category_url_key":"softphones","keywords":[1,2]},{"article_title":"I have a Windows phone and am using a soft phone, but sometimes I can't receive calls. Why is that?","url_key":"windows-support","category_url_key":"softphones","keywords":[2]},{"article_title":"What is a softphone?","url_key":"what-is-a-softphone","category_url_key":"softphones","keywords":[1,2]},{"article_title":"Where can I download VoIP software?","url_key":"download-voip-software","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on Android?","url_key":"linphone-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up ZoIPer on a Windows phone?","url_key":"zoiper-windows-phone","category_url_key":"softphones","keywords":[1,2,62,119,14,116,47,168,107,56,38,5,41,110,174,77,137,11,65,53,177]},{"article_title":"How do I set up Bria Mobile on iOS?","url_key":"bria-mobile-ios","category_url_key":"softphones","keywords":[1,2,441,5,411,77,137,177]},{"article_title":"How do I set up Zoiper on Mac?","url_key":"zoiper-mac","category_url_key":"softphones","keywords":[1,2,35,5,77,177]}],"keywords":[1,2,1,2,1,2,1,2,1,2,1,2,1,2,5,41,177,1,2,1,2,2,1,2,1,2,1,2,1,2,62,119,14,116,47,168,107,56,38,5,41,110,174,77,137,11,65,53,177,1,2,441,5,411,77,137,177,1,2,35,5,77,177]},{"category_name":"SSL Certificates","url_key":"ssl-certificates","category_url_key":"ssl-certificates","articles":[{"article_title":"How do I configure SSL on NGINX?","url_key":"configure-nginx","category_url_key":"ssl-certificates","keywords":[3,225,555,549,552]},{"article_title":"How do I configure SSL on Apache?","url_key":"configure-apache","category_url_key":"ssl-certificates","keywords":[3]},{"article_title":"What is an SSL Certificate?","url_key":"what-is-an-ssl-certificate","category_url_key":"ssl-certificates","keywords":[3,282,1068,867,549,552,846]}],"keywords":[3,225,555,549,552,3,3,282,1068,867,549,552,846]},{"category_name":"Unified Communications","url_key":"unified-communications","category_url_key":"unified-communications","articles":[{"article_title":"How do I set chat permissions?","url_key":"messaging-permissions","category_url_key":"unified-communications","keywords":[1,2]},{"article_title":"How do I send a message via my Yay mobile app?","url_key":"message-mobile-app","category_url_key":"unified-communications","keywords":[1,1258]},{"article_title":"How do I create a group chat on the mobile app?","url_key":"group-mobile-app","category_url_key":"unified-communications"},{"article_title":"How do I send a message via my Yay desktop app?","url_key":"message-desktop-app","category_url_key":"unified-communications","keywords":[1,2]},{"article_title":"How do I create a group chat on the desktop app?","url_key":"group-desktop-app","category_url_key":"unified-communications","keywords":[1,2]}],"keywords":[1,2,1,1258,null,1,2,1,2]},{"category_name":"Voicemail","url_key":"voicemail","category_url_key":"voicemail","articles":[{"article_title":"How do I configure a mailbox?","url_key":"configuring-mailbox","category_url_key":"voicemail","keywords":[1,2]},{"article_title":"How do I listen to my voicemail from an external source or number?","url_key":"access-external-source","category_url_key":"voicemail","keywords":[2]},{"article_title":"What are the options for voicemail mailboxes? Can I have different ones for a group of people and one for me personally?","url_key":"mailbox-options","category_url_key":"voicemail","keywords":[2,47,128,11,65]},{"article_title":"What's the default access number for my personal voicemail box?","url_key":"default-personal-mailbox-number","category_url_key":"voicemail","keywords":[2,119,47,41,128]},{"article_title":"How do I listen to my voicemail messages?","url_key":"listen","category_url_key":"voicemail","keywords":[1,2,294,297,291,128]},{"article_title":"How do I change my mailbox greeting? ","url_key":"change-mailbox-greeting","category_url_key":"voicemail","keywords":[1,297,534,546,128]},{"article_title":"How do I change my voicemail password?","url_key":"change-voicemail-password","category_url_key":"voicemail","keywords":[1,2,35,759,960,534,291]}],"keywords":[1,2,2,2,47,128,11,65,2,119,47,41,128,1,2,294,297,291,128,1,297,534,546,128,1,2,35,759,960,534,291]},{"category_name":"VoIP","url_key":"voip","category_url_key":"voip","articles":[{"article_title":"How do I make or receive a VoIP call?","url_key":"using-voip","category_url_key":"voip","keywords":[2,600,65,53,177]},{"article_title":"How many lines do I need?","url_key":"unlimited-lines","category_url_key":"voip","keywords":[2]},{"article_title":"I have a VoIP device that doesn't seem to work with VoIP. How do I get it to work reliably?","url_key":"reliability","category_url_key":"voip","keywords":[1,2]},{"article_title":"Is the quality of a VoIP call as good as a traditional phone?","url_key":"voip-quality","category_url_key":"voip","keywords":[1,2]},{"article_title":"What is call encryption, TLS and SRTP?","url_key":"voip-call-encryption","category_url_key":"voip","keywords":[1,2]},{"article_title":"What is VoIP?","url_key":"what-is-voip","category_url_key":"voip","keywords":[1,2,134,65]},{"article_title":"What is the Yay provisioning service?","url_key":"auto-provisioning","category_url_key":"voip","keywords":[1,2,393,351,348,77,137,53]},{"article_title":"How can I change my opening hours over the Christmas period?","url_key":"christmas-time-diary","category_url_key":"voip","keywords":[1,2,20,393,390,579,137]},{"article_title":"What do I need to get started on Yay?","url_key":"starting-with-yay","category_url_key":"voip","keywords":[1,786,783,5,777,780,771]},{"article_title":"I’ve added a new business number, how do I make It ring? ","url_key":"new-number-setup","category_url_key":"voip","keywords":[1,720,630,783,561,921,771]},{"article_title":"What is a call whisper and when would I use one?","url_key":"call-whisper","category_url_key":"voip","keywords":[2,720,141,660,11]},{"article_title":"What is an emergency address and why do I need one? ","url_key":"emergency-address","category_url_key":"voip","keywords":[2,720,636,183,639,642,134,107,771]},{"article_title":"How can I conference calls on a Grandstream phone?","url_key":"grandstream-conference","category_url_key":"voip","keywords":[1,720,786,657,393,44,300,771]},{"article_title":"How can I set up Bria Solo with Yay?","url_key":"bria-solo","category_url_key":"voip","keywords":[1,2,441,996,62,77,74]},{"article_title":"Can I use Yay while abroad? ","url_key":"calls-abroad","category_url_key":"voip","keywords":[1,720,900,951,999,771]},{"article_title":"Can I use my existing phonebook?","url_key":"existing-phonebook","category_url_key":"voip","keywords":[2,258,107,339,543,771]},{"article_title":"Why can't I make an outbound call from my desktop app?","url_key":"outbound-desktop-app","category_url_key":"voip","keywords":[1,2,597,957,756,753,1053,606,876,771]},{"article_title":"How do I add contacts to my Yay desktop app?","url_key":"add-contacts-desktop-app","category_url_key":"voip","keywords":[1,2,345,804,339]},{"article_title":"What is Digital Voice?","url_key":"what-is-digital-voice","category_url_key":"voip","keywords":[1,2,3,801,107,1197,65,53]}],"keywords":[2,600,65,53,177,2,1,2,1,2,1,2,1,2,134,65,1,2,393,351,348,77,137,53,1,2,20,393,390,579,137,1,786,783,5,777,780,771,1,720,630,783,561,921,771,2,720,141,660,11,2,720,636,183,639,642,134,107,771,1,720,786,657,393,44,300,771,1,2,441,996,62,77,74,1,720,900,951,999,771,2,258,107,339,543,771,1,2,597,957,756,753,1053,606,876,771,1,2,345,804,339,1,2,3,801,107,1197,65,53]},{"category_name":"VoIP Calls","url_key":"voip-calls","category_url_key":"voip-calls","articles":[{"article_title":"Can I personalise my caller ID on a call by call basis?","url_key":"selectable-caller-id","category_url_key":"voip-calls","keywords":[2]},{"article_title":"How much do calls to 08 numbers cost me, and why?","url_key":"08-charges","category_url_key":"voip-calls","keywords":[2,792]},{"article_title":"I’ve been charged extra for my calls. How and why does that happen?","url_key":"international-call-costs","category_url_key":"voip-calls","keywords":[1,2]},{"article_title":"Why does my phone ring but there's no one there & I can't see the number in my dashboard?","url_key":"ghost-calls","category_url_key":"voip-calls","keywords":[2,47,134,11]},{"article_title":"So what are Premium Rate Services and how do they affect me? ","url_key":"premium-rate-numbers","category_url_key":"voip-calls","keywords":[2,558,792,116,528,134,107,561]},{"article_title":"How can I check the cost of a call? ","url_key":"call-cost-calculator","category_url_key":"voip-calls","keywords":[558,116,528,107,53]},{"article_title":"How can I change my caller ID on the Yay apps?","url_key":"change-caller-id","category_url_key":"voip-calls","keywords":[1,2,50,116,134,5,77,137,11,177]},{"article_title":"What can I do if I am experiencing nuisance calls? ","url_key":"nuisance-calls","category_url_key":"voip-calls","keywords":[2,621,618]},{"article_title":"How do I change my caller ID?","url_key":"caller-id/","category_url_key":"voip-calls","keywords":[1,2]},{"article_title":"Which countries are included in my plan?","url_key":"included-countries","category_url_key":"voip-calls","keywords":[1,2,486,951,939,936,948,816,945,942,780,771]},{"article_title":"Do I have to pay to call someone else on our network?","url_key":"internal-calls","category_url_key":"voip-calls","keywords":[2,981,978,762,984]},{"article_title":"How do I use inbound and outbound call statistics?","url_key":"inbound-outbound-call-statistics","category_url_key":"voip-calls","keywords":[1,2,951,1191,1194,1188,714,684]},{"article_title":"How do I set up wallboards?","url_key":"calls-wallboards","category_url_key":"voip-calls","keywords":[2,1188,714,705,684]},{"article_title":"What should I check when inbound calls are failing? ","url_key":"inbound-calls","category_url_key":"voip-calls","keywords":[1,720,20,576,1191,915,53,771]},{"article_title":"What should I check if my outbound calls are failing? ","url_key":"outbound-calls","category_url_key":"voip-calls","keywords":[1,720,558,1194,498,915,53,771]},{"article_title":"What is call queue availability?","url_key":"queue-availability","category_url_key":"voip-calls"}],"keywords":[2,2,792,1,2,2,47,134,11,2,558,792,116,528,134,107,561,558,116,528,107,53,1,2,50,116,134,5,77,137,11,177,2,621,618,1,2,1,2,486,951,939,936,948,816,945,942,780,771,2,981,978,762,984,1,2,951,1191,1194,1188,714,684,2,1188,714,705,684,1,720,20,576,1191,915,53,771,1,720,558,1194,498,915,53,771,null]},{"category_name":"VoIP Network","url_key":"voip-network","category_url_key":"voip-network","articles":[{"article_title":"How do I setup Advanced IP Scanner for Windows?","url_key":"advanced-ip-setup-instructions","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"How do I disable SIP ALG in my Technicolor TG588v V2/TG589Vac?","url_key":"sip-alg-technicolor-tg588v-v2","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I disable SIP ALG in my Technicolor TG582n/TG589/TG585?","url_key":"sip-alg-technicolor-routers","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I set up a Draytek with a Virgin Media Superhub?","url_key":"draytek-virgin-media-modem-only-mode","category_url_key":"voip-network","keywords":[2,372,492,363,498,495,360]},{"article_title":"How do I set up a Draytek with an ADSL connection on Sky/TalkTalk/BT/Plusnet?","url_key":"draytek-adsl-setup","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I set up the Quality of Service (QoS) for a Draytek?","url_key":"draytek-qos-setup","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"How much bandwidth do I need to make a VoIP call work?","url_key":"voip-bandwidth-requirements","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"What can I do if I have a BT Business Hub Version 5 and am having issues making and receiving calls?","url_key":"disable-sip-alg-bt-business-hub","category_url_key":"voip-network","keywords":[2,792]},{"article_title":"What can I do if I have a Virgin broadband connection and can't make or receive calls and/or call quality is bad?","url_key":"virgin-broadband","category_url_key":"voip-network","keywords":[1,2,792,5,498,360]},{"article_title":"I’m terrified of using VoIP in case my broadband or data connection goes down and I can’t receive calls to my number. Does Yay have a solution to that?","url_key":"broadband-goes-down","category_url_key":"voip-network","keywords":[1,2,65,53]},{"article_title":"How do I setup LanScan IP scanner for Mac OS?","url_key":"lanscan-setup-instructions","category_url_key":"voip-network","keywords":[2]},{"article_title":"We are located in a Regus serviced office and I can't get my service to work?","url_key":"voip-not-working-regus-serviced-office","category_url_key":"voip-network","keywords":[2,792,47,11,65]},{"article_title":"What do I need to change on my firewall to make VoIP calls work?","url_key":"voip-firewall-changes","category_url_key":"voip-network","keywords":[1,2,62,14,5,41,77,11]},{"article_title":"What ports on my firewall and/or network do VoIP calls use?","url_key":"firewall","category_url_key":"voip-network","keywords":[2,125,116,77,65,1]},{"article_title":"How do I put my Virgin Media Hitron CGNv4 router into modem mode?","url_key":"hitron-cgnv4-modem-mode","category_url_key":"voip-network","keywords":[2,35,62,125,792,47,5,41,174,137,11,65,53]},{"article_title":"How do I turn off SIP ALG on a Draytek router?","url_key":"draytek-sip-alg-option","category_url_key":"voip-network","keywords":[2,62,119,14,125,116,5,41,174,8,77,137,11,65,53]},{"article_title":"I want to place my Virgin Media Router into modem only mode. What router should I buy and how could it work?","url_key":"virgin-media-router-modem-mode","category_url_key":"voip-network","keywords":[1,2,369,62,372,792,363,357,366,360]},{"article_title":"What is the maximum MTU size I can transmit and receive to SIP traffic if I’m using UDP?","url_key":"udp-maximum-mtu-size","category_url_key":"voip-network","keywords":[531,44,116,47,507,528,516,5,519,525,522,513,504,137]},{"article_title":"What is the ‘Emergency Services Line Identifier’ and what does it do?","url_key":"emergency-services-caller-id","category_url_key":"voip-network","keywords":[2,50,636,630,642]}],"keywords":[1,2,2,2,2,372,492,363,498,495,360,2,1,2,1,2,2,792,1,2,792,5,498,360,1,2,65,53,2,2,792,47,11,65,1,2,62,14,5,41,77,11,2,125,116,77,65,1,2,35,62,125,792,47,5,41,174,137,11,65,53,2,62,119,14,125,116,5,41,174,8,77,137,11,65,53,1,2,369,62,372,792,363,357,366,360,531,44,116,47,507,528,516,5,519,525,522,513,504,137,2,50,636,630,642]},{"category_name":"VoIP Phones","url_key":"voip-phones","category_url_key":"voip-phones","articles":[{"article_title":"How can I setup a Grandstream GXV 3275?","url_key":"gxv-3275-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure a Panasonic HDV-130?","url_key":"pansonic-hdv-130","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure a Polycom VVX 400 business media IP phone?","url_key":"polycom-vvx-400-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure my Cisco 7940/7960 for SIP service?","url_key":"cisco-7940-7960-ip-phone-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How can I disable ghost calls on a Yealink W52P with older firmware?","url_key":"ghost-calls-w52p","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I eliminate ghost calls on my Yealink T48G phone?","url_key":"yealink-t48g-ghost-calls","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I enable call forwarding on my device?","url_key":"devices-call-forwarding","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I enable short codes on a Grandstream or Cisco VoIP device?","url_key":"enable-short-codes-grandstream","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I make my call route display on my Grandstream when my phone rings? ","url_key":"grandstream-call-route-display","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I make my message waiting indicator (MWI) flash when I receive a voicemail on my hardware phone?","url_key":"message-waiting-indicator","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I set up a Cisco SPA303 IP phone?","url_key":"cisco-spa-303-ip-phone","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Cisco SPA504G IP phone?","url_key":"cisco-spa504g-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Cisco SPA942 IP phone?","url_key":"cisco-spa942-instructions","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,168,134,107,5,41,110,174,77,137,11,65,53]},{"article_title":"How do I set up a Gigaset N300IP/N510IP phone?","url_key":"gigaset-n300ip","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Grandstream DP715 IP phone?","url_key":"dp715-setup-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Grandstream DP750 base and DP720 handset?","url_key":"dp-750-and-dp-720","category_url_key":"voip-phones","keywords":[1,2,972,666,663,44,771]},{"article_title":"How do I set up a Polycom VVX300 business media IP phone?","url_key":"polycom-vvx300-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Snom IP phone?","url_key":"snom-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Yealink T series IP phone?","url_key":"t40p-setup-instructions","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,5,41,174,77,137,11,65,53]},{"article_title":"How do I set up BLF on a Grandstream phone?","url_key":"grandstream-blf-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up my Polycom IP550 business media phone?","url_key":"polycom-ip550-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I setup a Cisco SPA112 VoIP adaptor?","url_key":"cisco-spa112-voip-adaptor-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I setup a Grandstream HT701 VoIP adaptor?","url_key":"ht701-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I transfer calls on a Siemens Gigaset DX800 all in one VoIP phone?","url_key":"setup-transfers-gigaset-dx800","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How can I activate SIP TLS encryption on my Yealink phone?","url_key":"sip-tls-encryption-yealink","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"What is a dial plan?","url_key":"dial-plan","category_url_key":"voip-phones","keywords":[2]},{"article_title":"Why can't I make TLS (encryption) work on my Siemens Gigaset phone?","url_key":"siemens-gigaset-tls-encryption","category_url_key":"voip-phones","keywords":[1,2,47,77,65]},{"article_title":"Why does overlapping requests appear on my phone?","url_key":"overlapping-requests","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I register a Yealink W52 handset to the base?","url_key":"register-w52-handset-to-base","category_url_key":"voip-phones","keywords":[2,35,62,119,116,47,134,107,5,41,77,137,11,65,53]},{"article_title":"How do I set up a Cisco 8861 phone?","url_key":"cisco-8861-setup","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,5,41,174,77,137,11,53]},{"article_title":"How do I set up BLF on my Cisco 8861?","url_key":"cisco-8861-blf","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I factory reset a Snom 300 or 320?","url_key":"factory-reset-snom300-320-series","category_url_key":"voip-phones","keywords":[2,62,207,116,47,107,5,41,174,77,137,11,65,53]},{"article_title":"How do I factory reset a Snom 360 or 370?","url_key":"factory-reset-snom-360-370","category_url_key":"voip-phones","keywords":[2,62,119,116,47,5,41,174,77,137,11,65,53]},{"article_title":"How do I factory reset a Snom 710?","url_key":"factory-reset-snom-710","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I set up a Grandstream GXP16xx or GXP21xx series IP phone?","url_key":"gxp-16-21-series-setup","category_url_key":"voip-phones","keywords":[1,2,303,309,306,315,312,318,321,324,327,330,44,300,5,41,77,11]},{"article_title":"How can I configure my phonebook with a Grandstream VoIP phone?","url_key":"phonebook-setup-grandstream","category_url_key":"voip-phones","keywords":[1,2,303,309,306,315,312,318,321,324,327,330,342,62,345,47,339,351,348,41]},{"article_title":"How do I set up a Htek series IP phone?","url_key":"htek-setup","category_url_key":"voip-phones","keywords":[1,2,387,390,5,77,137]},{"article_title":"What are the different types of VPK's for Grandstream phones?","url_key":"grandstream-vpk-definitions","category_url_key":"voip-phones","keywords":[1,2,44,300,47,11,435]},{"article_title":"How do I disable ghost calls on an OBIHAI OBi 10XX Series IP phone?","url_key":"ghost-calls-obihai-phone","category_url_key":"voip-phones","keywords":[2,393,444,47,134,77]},{"article_title":"Why aren't short codes working on my Grandstream phone?","url_key":"grandstream-short-codes","category_url_key":"voip-phones","keywords":[2,44,300,47,38,77]},{"article_title":"How do I transfer calls on a Grandstream phone?","url_key":"grandstream-transfers","category_url_key":"voip-phones","keywords":[2,29,44,300,134,110,77]},{"article_title":"How can I disable ghost calls on Grandstream GXP16xx or GXP21xx Series IP phones?","url_key":"ghost-calls-grandstreams","category_url_key":"voip-phones","keywords":[2,444,47,38,77,11,53]},{"article_title":"How do I set up the Yealink W60P base and handsets?","url_key":"yealink-w60p-base","category_url_key":"voip-phones","keywords":[1,2,390,41,77,11,65]},{"article_title":"How do I turn off ghost calling on a Yealink phone?","url_key":"ghostcallingyealink","category_url_key":"voip-phones","keywords":[1,702,444,696,41,690,693,699]},{"article_title":"How can I set up BLF on a Polycom?","url_key":"polycom-faq","category_url_key":"voip-phones","keywords":[1,2,732,393,729,77]},{"article_title":"How can I set up BLF on a Yealink T series IP phone?","url_key":"yealink-blf","category_url_key":"voip-phones","keywords":[2,732,390,41,77,699]},{"article_title":"Can I use my existing analogue phones with Yay?","url_key":"analogue-adapters","category_url_key":"voip-phones","keywords":[1,35,774,390,77,11,771]},{"article_title":"How can I stop ghost calls on my Polycom phone? ","url_key":"polycom-ghost-calls","category_url_key":"voip-phones","keywords":[2,702,444,729,771]},{"article_title":"How can I disable ghost calls on my Snom IP phone?","url_key":"snom-ghost-calls","category_url_key":"voip-phones","keywords":[1,702,444,618,134,77]},{"article_title":"Why can't I access the web Interface of my Polycom?","url_key":"polycom-web-interface-disabled","category_url_key":"voip-phones","keywords":[2,47,696,729,411,780,1002,11,65,53]},{"article_title":"How do I factory reset my Polycom handset?","url_key":"how-to-factory-reset-polycom","category_url_key":"voip-phones","keywords":[2,729,780,1166,77,1002,137,11,65,53,1110]},{"article_title":"How do I turn off ghost calling on a Grandstream HandyTone adaptor?","url_key":"ghostcallinghandytone","category_url_key":"voip-phones","keywords":[2,44,300,1203,417,47,11,771]},{"article_title":"How do I set up new hardware using config files?","url_key":"advanced-hardware-config","category_url_key":"voip-phones","keywords":[1,2,393,258,966,44,699]},{"article_title":"Do I need a VoIP service for a VoIP phone to work?","url_key":"need-voip-service-or-voip-phone","category_url_key":"voip-phones","keywords":[1]},{"article_title":"Why won't my Grandstream make calls?","url_key":"","category_url_key":"voip-phones","keywords":[2]}],"keywords":[1,2,1,2,1,2,1,2,1,2,2,2,2,2,2,1,2,1,2,1,2,35,62,119,14,116,47,168,134,107,5,41,110,174,77,137,11,65,53,1,2,1,2,1,2,972,666,663,44,771,1,2,1,2,1,2,35,62,119,14,116,47,5,41,174,77,137,11,65,53,1,2,1,2,1,2,1,2,2,1,2,2,1,2,47,77,65,2,2,35,62,119,116,47,134,107,5,41,77,137,11,65,53,1,2,35,62,119,14,116,47,5,41,174,77,137,11,53,2,2,62,207,116,47,107,5,41,174,77,137,11,65,53,2,62,119,116,47,5,41,174,77,137,11,65,53,2,1,2,303,309,306,315,312,318,321,324,327,330,44,300,5,41,77,11,1,2,303,309,306,315,312,318,321,324,327,330,342,62,345,47,339,351,348,41,1,2,387,390,5,77,137,1,2,44,300,47,11,435,2,393,444,47,134,77,2,44,300,47,38,77,2,29,44,300,134,110,77,2,444,47,38,77,11,53,1,2,390,41,77,11,65,1,702,444,696,41,690,693,699,1,2,732,393,729,77,2,732,390,41,77,699,1,35,774,390,77,11,771,2,702,444,729,771,1,702,444,618,134,77,2,47,696,729,411,780,1002,11,65,53,2,729,780,1166,77,1002,137,11,65,53,1110,2,44,300,1203,417,47,11,771,1,2,393,258,966,44,699,1,2]},{"category_name":"Yay.com","url_key":"voip-provider","category_url_key":"voip-provider","articles":[{"article_title":"Who are Yay and what do you do?","url_key":"yay","category_url_key":"voip-provider","keywords":[1]},{"article_title":"Can I test your service before sign up?","url_key":"trial-service","category_url_key":"voip-provider","keywords":[1,2]},{"article_title":"How do I choose a VoIP Provider?","url_key":"choosing-voip-providers","category_url_key":"voip-provider","keywords":[1,2]},{"article_title":"Does Yay take our customers' cyber security seriously?","url_key":"cyber-security","category_url_key":"voip-provider","keywords":[1,2,35,62,867,771]},{"article_title":"Is Yay scalable for my business? ","url_key":"scalability","category_url_key":"voip-provider","keywords":[1,2,35,62,774,804,771]}],"keywords":[1,1,2,1,2,1,2,35,62,867,771,1,2,35,62,774,804,771]},{"category_name":"Yay.com App","url_key":"yay-com-app","category_url_key":"yay-com-app","articles":[{"article_title":"How do I make and receive calls with the VoIP WebPhone?","url_key":"voip-webphone-setup","category_url_key":"yay-com-app","keywords":[1,2]},{"article_title":"How do I update my SIP user details in bulk?","url_key":"sip-user-bulk-update","category_url_key":"yay-com-app","keywords":[1,2,600,411,543,53]},{"article_title":"How do I upgrade from a Yay Trial account to a full Yay account?","url_key":"yaylite-upgrade","category_url_key":"yay-com-app","keywords":[1,2,1143,942,174,1110]},{"article_title":"I’m using Yay.com Trial for mobile - how do I top up or add users and numbers?","url_key":"yaylite-topup-add-numbers","category_url_key":"yay-com-app","keywords":[1,2,603,597,174,177]},{"article_title":"How do I enable do not disturb (DND) on the Yay.com apps?","url_key":"enable-do-not-disturb","category_url_key":"yay-com-app","keywords":[1,2,603,597,62,32,137,11,53,177]},{"article_title":"I logged in as the wrong user using the Yay.com mobile app - How do I change to the correct one?","url_key":"change-user","category_url_key":"yay-com-app","keywords":[1,2,573,597,116,47,134,5,600,411,606,65,53,177]},{"article_title":"How do I transfer calls on the Yay.com smartphone apps?","url_key":"transferring-calls","category_url_key":"yay-com-app","keywords":[1,2,528,41,110,231,137,11,53,177]},{"article_title":"How do I deploy a user to the Yay desktop app from my dashboard?","url_key":"deploy-user-desktop","category_url_key":"yay-com-app","keywords":[1,2,609,393,606,174,11]},{"article_title":"How do I use the Yay.com WebPhone?","url_key":"setting-up-webphone","category_url_key":"yay-com-app","keywords":[1]},{"article_title":"How do I transfer calls on the Yay desktop app?","url_key":"webphone-transferring","category_url_key":"yay-com-app","keywords":[1,597,873,741,696,110,918,231,921,74,876,771]},{"article_title":"How can I troubleshoot push notifications for the Yay app on the Android? ","url_key":"troubleshooting-android","category_url_key":"yay-com-app","keywords":[1,2,603,597,609,531,837,912,909,915,137]},{"article_title":"How do I reset my password for the Yay desktop app?","url_key":"desktop-password","category_url_key":"yay-com-app","keywords":[1,2,873,987,990]},{"article_title":"How can I deploy the Yay.com mobile app?","url_key":"deploy-mobile-app","category_url_key":"yay-com-app","keywords":[1,2,3,603,597,957,1053,1062,945,528,606,77]},{"article_title":"What do the app icons mean?","url_key":"app_icons_meaning","category_url_key":"yay-com-app","keywords":[1,2,603,597,957,732,774,345,654,873,759,960,1062,945]},{"article_title":"How do I add contacts to my Yay.com mobile app?","url_key":"add-contacts-to-yay-app","category_url_key":"yay-com-app","keywords":[1,2,345,804,339]},{"article_title":"How do I add multiple accounts to my Yay app?","url_key":"multi-user","category_url_key":"yay-com-app","keywords":[1,2,486,603,597,1200,1062,945,780,771]},{"article_title":"How do I add multiple Yay mobile apps to a user?","url_key":"multi-device","category_url_key":"yay-com-app","keywords":[1,603,597,966,1200,1062,945,771]},{"article_title":"How do I deploy a user to the Yay.com mobile app from my dashboard?","url_key":"deploy-user-mobile","category_url_key":"yay-com-app","keywords":[1,2,603,609,393,1200,945,870,606,11,771]},{"article_title":"Where can I find my company code?","url_key":"where-can-i-find-my-company-code","category_url_key":"yay-com-app","keywords":[1,2]},{"article_title":"What is call feedback?","url_key":"call-feedback","category_url_key":"yay-com-app","keywords":[1]},{"article_title":"What are all the ways I can deploy the Yay.com desktop app?","url_key":"desktop-app-deployment-all","category_url_key":"yay-com-app","keywords":[1]}],"keywords":[1,2,1,2,600,411,543,53,1,2,1143,942,174,1110,1,2,603,597,174,177,1,2,603,597,62,32,137,11,53,177,1,2,573,597,116,47,134,5,600,411,606,65,53,177,1,2,528,41,110,231,137,11,53,177,1,2,609,393,606,174,11,1,1,597,873,741,696,110,918,231,921,74,876,771,1,2,603,597,609,531,837,912,909,915,137,1,2,873,987,990,1,2,3,603,597,957,1053,1062,945,528,606,77,1,2,603,597,957,732,774,345,654,873,759,960,1062,945,1,2,345,804,339,1,2,486,603,597,1200,1062,945,780,771,1,603,597,966,1200,1062,945,771,1,2,603,609,393,1200,945,870,606,11,771,1,2,1,1]}],"categoryUrlKey":"reseller","faq":{"id":857,"title":"Why does Yay charge a transaction fee/processing fee?","content":"

Due to charges passed on to us by banking providers plus associated admin fees, we require to charge 6.9% processing fees if you use us to process your payments.

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!

","metaTitle":"Why charge a transaction or processing fee?","metaDescription":"Processing payments is costly and banks charge a fee to accept credit cards. VoIP Providers like us have to pass those on to resellers.","userVoteValue":null,"categoryName":"Reseller","categoryUrlKey":"reseller"},"faqKey":"transaction-fees"}]