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How does reseller billing work?

How do I start selling on my White Label Store?

To start selling SIP Users, Numbers and VoIP services on your new White Label Store, you will first need to make sure you have credit in your Yay.com account. Purchases from your store are deducted from this account, and if it is empty, the purchase will fail.

You can check your Yay.com account balance by logging into My Dashboard and looking at the top right or the page. There is also a Top Up link here to add credit.

My Dashboard Balance

The reason we take payments from your Yay.com account rather than taking it directly from your customer is for fraud protection.


So if you deduct purchases from my account, how do I make money?

Here’s how it works

As a reseller you have 2 account balances. A Yay.com account balance and a White Label Store balance

Resellers have 2 balances

Lets' look at a typical purchase flow, to break down the stages, and explain how you make money.

1. Purchase

  • Step 1

    A customer (Jane) is impressed with your VoIP service and decides to sign up!

  • Step 2

    She opts for a PAYG service with 1 x SIP User and 1 x Phone Number.

  • Step 3

    Her total payment for this service is £3.98.

2. Payment

  • Step 1

    When Jane clicks to make payment, we automatically check your balance to make sure it is in credit. In this scenario you have £25.00 credit, so all is well!

    If you had no credit, Jane’s purchase would fail.

  • Step 2

    For every customer who purchases a SIP User, we charge you £0.49.

    For every customer who purchases a standard phone number, we charge you £0.49.

  • Step 3

    Based on Jane’s purchase, your Yay.com account is charged £0.98 leaving y ou with £24.02.

3. Processing

  • Step 1

    Depending on your chosen Billing Option you will incure a small fee for processing payments.

  • Step 2

    If you want Yay.com to process payments for you, we charge 6.9% of the total payment. In this case Jane’s total was £3.98.

  • Step 3

    After deducting the processing fee from Jane’s total payment, we are left with £3.71. This is deposited directly into your White Label Store Balance.

4. Profit

  • Step 1

    Jane’s order is now complete and her payment has been deposited in your White Label Store account.

  • Step 2

    If we deduct the payment taken from your Yay.com Balance, from the deposit amount, we are left with the profit made from this customers purchase.

  • Step 3

    So your total profit after payments & processing fees for Jane’s order is £2.73

Of course the amount of profit you make is up to you. This example shows the default pricing your customers will see when they visit your store. But you can change these by editing your stores Product Rates and Call Rates.
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