If your transfer is successful it just costs £19.99 + VAT when you apply.
Occasionally there may be one or 2 issues & where we can, we will attempt a 2nd submission for you free of charge. This is dependent on the nature of the rejection in the first place, but we will contact you to discuss if necessary.
Re-submissions - If we need to make subsequent submissions, the transfer fee will apply again each time as they have to be submitted as fresh orders. The most common reasons for rejections are incorrect postcode & this is usually because your number is not registered at the address you believe it to be. Your supplier or re-seller will always be able to obtain the correct information for you though & we'll do all we can to point you in the right direction if this happens
If your number may have been at more than one postcode in it's lifetime, it's worth checking the current one with the Porting Team at your current provider & not Customer Services as it may not be the billing address. If you would like to discuss anything first, please do just give us a call or drop us an email!
Date Change - All transfers are requested at your providers earliest available porting date unless you tell us otherwise when you apply. If you wish to change the date AFTER we have submitted your transfer request, there is a date change charge of £12.50 + VAT
Cancellation - If you wish to cancel your port AFTER it has been requested to your provider, there is a cancellation fee of £12.50 + VAT