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Q.

What are the costs for transferring my number?

A.

If your transfer is successful it just costs £19.99 + VAT when you apply.

Re-submissions - If we need to make subsequent submissions, the transfer fee will apply again each time as they have to be submitted as fresh orders. The most common reasons for rejections are incorrect postcode & this is usually because your number is not registered at the address you believe it to be. Other reasons may include the line being a multi line & not a single line, the number being out of service & therefore not portable, another order being open on the line, a range or other numbers attached to the number you wish to port as well as other more specific reasons such as a security line installation being attached etc. Your current supplier or re-seller will always be able to obtain the correct information for you though & we'll do all we can to point you in the right direction if this happens.

If your number may have been at more than one postcode in it's lifetime, it's worth checking the current one with the Porting Team at your current provider & not Customer Services as it may not be the billing address. If you would like to discuss anything first, please do just give us a call or drop us an email!

Date Change - All transfers are requested at your providers earliest available porting date unless you tell us otherwise when you apply. If you wish to change the date AFTER we have submitted your transfer request, there is a date change charge of £12.50 + VAT

Cancellation - If you wish to cancel your port AFTER it has been requested to your provider, there is a cancellation fee of £12.50 + VAT

 

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