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What are Short Codes & How to use them?

You can use the Yay.com Short Code feature to improve your VOIP experience, listed is an explanation of each of the options for Short Codes.
You can set these up if you start by heading here.

 

"Join a live call taking place on an extension"

This will allow you to barge on a live call taking place with another user on the account. You will need to dial the short code followed by their extension number e.g. *101001 If you would like to turn this off for your user so your colleagues cannot barge your calls please head here and edit your user preferences under the tab ‘Call Monitor’.

 

"Listen to Extension"

This will allow you to listen in to a call taking place with another user on the account. You will need to dial the short code followed by their extension number e.g. *101001 If you would like to turn this off for your user so your colleagues cannot barge your calls please head here and edit your user preferences under the tab ‘Call Monitor’.

 

"Modify Outgoing Caller ID"

This will allow you to create a shortcode that changes your outgoing caller ID. You will be able to set this up per number on your account and will allow you to dial from any device that is linked to your Yay account to change the user linked to the device’s caller ID.

 

"Park or resume a call"

When you park a call the caller is placed on hold until you or another person takes the parked call out of its parking space. Anyone can park or un-park a call, so its a popular way of transferring calls in a small office where you can see each other. "Hey Fred, there is a call for you parked on 1!". More information can be found here.

 

"Pick up an incoming call to an extension"

With this setting, you can pick up a call that is going through to any other extension in your company. For example, if you see another phone in your office is being dialed you can then press the * code followed by their user in order to answer the call.

 

"Pick up any incoming call"

This * code will allow you to pick up any incoming call your numbers. This would be useful if you’re not on a call route and know there is a call incoming so wish to answer it without it going through to voicemail/hanging up.

 

"Play an audio file to the caller"

This will play any audio file of your choice to a caller. You will also be able to hear the audio. You will, however, not be able to speak over the audio. This would be particularly useful if you were, say, about to take payment over the phone and want to have an audio file read out to a customer that outlines certain terms and conditions.

 

"Record a new audio file"

This * code is mostly used for recording audio files to be added to your account. For example, over the holidays, if you want to record an out of hours message you can dial your allocated *code and record your audio, you will then be asked to press any key to end the recording and press 1 to save the audio. The audio will save here and probably save as a file named with a jumble of letters and numbers on the last page of your audio recordings.

 

"Toggle your queue group availability"

If you are in a queue group but would like to leave it, e.g. if you are on a sales team but take your lunch break, you can leave your queue group and join it again when you are back from lunch.

 

"Whisper to the user on an extension"

This shortcode will allow you to dial into a call which another user is on, however, only the Yay.com user who’s shortcode you dial will be able to hear you. This would be useful for a manager to dial into a staff members call if they are struggling with a client and the manager wants to speak just to their employee and help them.

 

"Change the active call route to a new route"

If you have more than one route that you would like to apply to a number and change this at your leisure you can set this up with this short code. A company could set a short code that say directs all their calls through to a different department when they are all in a meeting. This would mean that a Yay.com user could dial their star code to change a route to a divert, and then change it back to the desired route after the meeting.

 

Any questions on these codes please give our Support team a call and we'll be more than happy to help.

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