What are short codes and how do I use them?

You can use the Yay Short Code feature to improve your VOIP experience, listed is an explanation of each of the options for Short Codes.
Setup your Short Codes.

Listen to extension

This will allow you to listen to a call taking place with another user on the account. You will need to dial the shortcode followed by their extension number e.g. *101001 If you would like to turn this off for your user so your colleagues cannot barge your calls, edit your user preferences under the tab ‘Call Monitor’.

Whisper to the user on an extension

This shortcode will allow you to dial into a call that another user is on, however, only the Yay user whose shortcode you dial will be able to hear you. This would be useful for a manager to dial into a staff members call if they are struggling with a client and the manager wants to speak just to their employee and help them.  If you would like to turn this off for your user so your colleagues cannot barge your calls, edit your user preferences under the tab ‘Call Monitor’.

Join a live call taking place on an extension

This will allow you to barge on a live call taking place with another user on the account. You will need to dial the shortcode followed by their extension number e.g. *101001 If you would like to turn this off for your user so your colleagues cannot barge your calls, edit your user preferences under the tab ‘Call Monitor’.

Pick up an incoming call to an extension

With this setting, you can pick up a call that is going through to any other extension in your company. For example, if you see another phone in your office is being dialled you can then press the * code followed by the user's extension to answer the call.

Modify Outgoing Caller ID

This will allow you to create a shortcode that changes your outgoing caller ID. You will be able to set this up, per number, on your account and will allow you to dial from any device that is linked to your Yay account to change the user linked to the device’s caller ID.

Park or resume a call

When you park a call the caller is placed on hold until you or another person takes the parked call out of its parking space. Anyone can park or un-park a call, so it's a popular way of transferring calls in a small office where you can see each other. "Hey Fred, there is a call for you parked on 1!". Call Parking.

Pause and resume call recording

If you have call recording enabled on your calls, you can use this short code to temporarily stop the recording.  Using the short code again on the same call will resume the recording.

Change the active call route to a new route

If you have more than one route that you would like to apply to a number and change this at your leisure you can set this up with this shortcode. A company could set a shortcode that says directs all their calls through to a different department when they are all in a meeting. This would mean that a Yay.com user could dial their star code to change a route to a divert, and then change it back to the desired route after the meeting.

Toggle your queue group availability for an extension

If you are in a queue group but would like to leave it, e.g. if you are on a sales team but take your lunch break, you can leave your queue group and join it again when you are back from lunch.

Pick Up any incoming call

This * code will allow you to pick up any incoming call numbers. This would be useful if you’re not on a call route and know there is a call incoming so wish to answer it without it going through to voicemail/hanging up.

Play an audio file to the caller

This will play any audio file of your choice to a caller. You will also be able to hear the audio. You will, however, not be able to speak over the audio. This would be particularly useful if you were, say, about to take payment over the phone and want to have an audio file read out to a customer that outlines certain terms and conditions.

Record a new audio file

This * code is mostly used for recording audio files to be added to your account.  It is on your account by default as *50. For example, over the holidays, if you want to record an out of hours message you can dial your allocated *code and record your audio, you will then be asked to press any key to end the recording and press 1 to save the audio. The saved audio will show up in the Custom Audio tab.