c:["$","$L1c",null,{"categories":[{"category_name":"All","url_key":"all","keywords":[1,1,2,171,29,951,119,747,744,405,150,867,137,65,53,177,426,2,603,2,2,720,981,951,2,119,14,116,59,1,2,35,62,29,23,20,14,44,116,47,168,183,59,68,134,107,5,41,174,128,77,137,11,65,53,2,20,270,59,2,270,59,771,1,2,540,786,20,576,2,1,2,23,20,1,2,23,381,41,606,137,11,53,177,2,23,792,564,1,2,267,975,2,47,137,11,2,2,2,35,62,32,119,116,47,38,5,41,77,137,11,65,53,1,2,35,62,119,14,116,107,56,38,5,41,147,144,174,77,137,11,65,53,2,405,5,41,147,144,411,110,231,408,1,2,47,390,38,41,1,2,171,597,35,62,840,843,119,393,837,849,846,831,834,426,3,192,195,204,189,198,201,3,210,213,252,3,210,225,213,234,252,228,3,210,225,234,252,3,258,225,213,234,261,3,3,210,225,213,252,1,2,3,189,225,213,267,3,225,213,267,1,3,225,273,234,252,1,3,225,234,1,3,225,234,1,3,1,3,1,3,1,3,153,225,213,273,279,276,234,384,110,231,1,3,210,252,390,426,429,1,3,393,210,390,426,432,1,3,3,225,213,273,570,567,3,225,213,273,234,110,231,426,3,210,189,252,426,771,1,2,756,738,735,750,741,762,726,759,768,765,753,747,744,5,137,771,1,2,62,750,726,339,137,65,771,1,2,35,726,744,339,77,137,1,62,29,339,137,771,1,29,735,345,750,615,390,771,1,2,963,957,720,951,735,966,960,954,921,771,1,2,747,744,1,2,747,744,1,2,1,2,3,1,750,888,744,1233,1,2,1239,1014,23,1236,750,888,1242,1,2,23,1236,750,888,1,750,888,744,1246,1,1258,null,1,1,2,1,2,2,1,2,486,483,53,null,2,2,null,2,2,null,null,null,1,2,390,65,53,1,2,969,1,2,486,153,900,981,162,1,2,3,486,1218,744,1215,1230,1,2,3,486,744,1221,1224,1227,2,2,2,792,2,1,2,792,1,2,792,107,2,2,107,110,137,1,792,116,107,585,137,65,53,1,828,35,630,804,789,825,822,65,53,771,1,2,807,810,35,558,792,813,801,816,819,798,795,107,804,137,65,771,2,900,816,927,903,897,630,804,11,65,2,900,816,927,903,897,630,804,924,11,65,2,558,933,816,927,903,897,630,930,11,65,1,2,1128,35,107,1197,1,2,3,1,2,3,1,150,1,1,2,1,3,1,1,1,1,1,2,35,116,150,1,150,65,1,153,162,165,150,156,1,2,150,390,156,1,2,116,150,426,156,1,150,606,53,426,156,1,2,1,2,141,792,65,177,1,2,786,20,576,390,2,35,20,14,116,47,134,38,5,41,77,137,11,65,53,177,74,1,2,20,116,516,5,2,786,20,576,579,1098,2,633,576,630,627,1,2,624,20,168,137,53,1260,2,62,624,20,5,53,1,657,17,134,660,53,1,2,20,576,168,390,137,2,786,20,576,579,1098,35,141,576,951,1047,411,771,1,1128,576,741,1163,107,660,137,771,2,786,20,576,59,1209,630,627,717,1,2,3,141,786,20,576,1,2,107,5,1,2,47,5,41,11,65,1,2,134,65,1,2,47,5,41,65,1,2,47,5,41,77,11,65,1,2,207,147,144,2,119,207,116,405,5,41,144,411,408,1,2,44,207,417,405,144,408,1,3,603,1206,1200,1062,1212,1,2,1,2,1206,267,1212,1,1,1,2,1,2,1,2,1,2,1,2,1,2,1,2,5,41,177,1,2,1,2,2,1,2,1,2,1,2,1,2,62,119,14,116,47,168,107,56,38,5,41,110,174,77,137,11,65,53,177,1,2,441,5,411,77,137,177,1,2,35,5,77,177,3,225,555,549,552,3,3,282,1068,867,549,552,846,1,2,1,1258,null,1,2,1,2,1,2,2,2,47,128,11,65,2,119,47,41,128,1,2,294,297,291,128,1,297,534,546,128,1,2,35,759,960,534,291,2,600,65,53,177,2,1,2,1,2,1,2,1,2,134,65,1,2,393,351,348,77,137,53,1,2,20,393,390,579,137,1,786,783,5,777,780,771,1,720,630,783,561,921,771,2,720,141,660,11,2,720,636,183,639,642,134,107,771,1,720,786,657,393,44,300,771,1,2,441,996,62,77,74,1,720,900,951,999,771,2,258,107,339,543,771,1,2,597,957,756,753,1053,606,876,771,1,2,345,804,339,1,2,3,801,107,1197,65,53,2,2,792,1,2,2,47,134,11,2,558,792,116,528,134,107,561,558,116,528,107,53,1,2,50,116,134,5,77,137,11,177,2,621,618,1,2,1,2,486,951,939,936,948,816,945,942,780,771,2,981,978,762,984,1,2,951,1191,1194,1188,714,684,2,1188,714,705,684,1,720,20,576,1191,915,53,771,1,720,558,1194,498,915,53,771,null,1,2,2,2,2,372,492,363,498,495,360,2,1,2,1,2,2,792,1,2,792,5,498,360,1,2,65,53,2,2,792,47,11,65,1,2,62,14,5,41,77,11,2,125,116,77,65,2,35,62,125,792,47,5,41,174,137,11,65,53,2,62,119,14,125,116,5,41,174,8,77,137,11,65,53,1,2,369,62,372,792,363,357,366,360,531,44,116,47,507,528,516,5,519,525,522,513,504,137,2,50,636,630,642,1,2,1,2,1,2,1,2,1,2,2,2,2,2,2,1,2,1,2,1,2,35,62,119,14,116,47,168,134,107,5,41,110,174,77,137,11,65,53,1,2,1,2,1,2,972,666,663,44,771,1,2,1,2,1,2,35,62,119,14,116,47,5,41,174,77,137,11,65,53,1,2,1,2,1,2,1,2,2,1,2,2,1,2,47,77,65,2,2,35,62,119,116,47,134,107,5,41,77,137,11,65,53,1,2,35,62,119,14,116,47,5,41,174,77,137,11,53,2,2,62,207,116,47,107,5,41,174,77,137,11,65,53,2,62,119,116,47,5,41,174,77,137,11,65,53,2,1,2,303,309,306,315,312,318,321,324,327,330,44,300,5,41,77,11,1,2,303,309,306,315,312,318,321,324,327,330,342,62,345,47,339,351,348,41,1,2,387,390,5,77,137,1,2,44,300,47,11,435,2,393,444,47,134,77,2,44,300,47,38,77,2,29,44,300,134,110,77,2,444,47,38,77,11,53,1,2,390,41,77,11,65,1,702,444,696,41,690,693,699,1,2,732,393,729,77,2,732,390,41,77,699,1,35,774,390,77,11,771,2,702,444,729,771,1,702,444,618,134,77,2,47,696,729,411,780,1002,11,65,53,2,729,780,1166,77,1002,137,11,65,53,1110,2,44,300,1203,417,47,11,771,1,2,393,258,966,44,699,1,2,1,1,2,1,2,1,2,35,62,867,771,1,2,35,62,774,804,771,1,2,1,2,600,411,543,53,1,2,1143,942,174,1110,1,2,603,597,174,177,1,2,603,597,62,32,137,11,53,177,1,2,573,597,116,47,134,5,600,411,606,65,53,177,1,2,528,41,110,231,137,11,53,177,1,2,609,393,606,174,11,1,1,597,873,741,696,110,918,231,921,74,876,771,1,2,603,597,609,531,837,912,909,915,137,1,2,873,987,990,1,2,3,603,597,957,1053,1062,945,528,606,77,1,2,603,597,957,732,774,345,654,873,759,960,1062,945,1,2,345,804,339,1,2,486,603,597,1200,1062,945,780,771,1,603,597,966,1200,1062,945,771,1,2,603,609,393,1200,945,870,606,11,771,1,2,1,1],"articles":[{"article_title":"Is the API rate-limited at all and where can I find that information?","url_key":"rate-limits","category_url_key":"api","keywords":[1]},{"article_title":"What is the API, and how do I use it?","url_key":"support-help","category_url_key":"api","keywords":[1,2,171,29,951,119,747,744,405,150,867,137,65,53,177,426]},{"article_title":"How do I change my standard ring in my call route?","url_key":"alter-standard-ring","category_url_key":"music-on-hold","keywords":[2,603]},{"article_title":"What audio file formats do you support?","url_key":"audio-file-support","category_url_key":"music-on-hold","keywords":[2]},{"article_title":"What codecs (audio compressors) do you support?","url_key":"voip-codec-support","category_url_key":"music-on-hold","keywords":[2,720,981,951]},{"article_title":"What software/apps should I use to record and upload my audio/music files?","url_key":"what-audio-app-software","category_url_key":"music-on-hold","keywords":[2,119,14,116,59]},{"article_title":"How do I upload audio to my dashboard?","url_key":"upload-audio","category_url_key":"music-on-hold","keywords":[1,2,35,62,29,23,20,14,44,116,47,168,183,59,68,134,107,5,41,174,128,77,137,11,65,53]},{"article_title":"Can I set my own hold music, and where can I do this?","url_key":"my-music","category_url_key":"music-on-hold","keywords":[2,20,270,59]},{"article_title":"Can I use popular songs for my hold music?","url_key":"ppl-licensing","category_url_key":"music-on-hold","keywords":[2,270,59,771]},{"article_title":"How do I add an audio greeting to my call route?","url_key":"add-audio-greeting-call-route","category_url_key":"music-on-hold","keywords":[1,2,540,786,20,576]},{"article_title":"What is dynamic on demand call recording?","url_key":"on-demand","category_url_key":"call-recording","keywords":[2]},{"article_title":"How do I record my calls?","url_key":"enable","category_url_key":"call-recording","keywords":[1,2,23,20]},{"article_title":"How can I enable call recording on the Yay apps? ","url_key":"enable-outbound-calls","category_url_key":"call-recording","keywords":[1,2,23,381,41,606,137,11,53,177]},{"article_title":"Can I legally record and / or monitor phone calls?","url_key":"call-recording-guidance","category_url_key":"call-recording","keywords":[2,23,792,564]},{"article_title":"How do I send or receive a fax message?","url_key":"fax-via-email","category_url_key":"cloud-pbx","keywords":[1,2,267,975]},{"article_title":"What is a BLF?","url_key":"what-is-blf","category_url_key":"cloud-pbx","keywords":[2,47,137,11]},{"article_title":"What is call parking and how does it work?","url_key":"parking-phone-call","category_url_key":"cloud-pbx","keywords":[2]},{"article_title":"What is monitored call parking and how do I set it up?","url_key":"monitored-call-parking","category_url_key":"cloud-pbx","keywords":[2]},{"article_title":"What is call pickup and how do I set it up?","url_key":"call-pickup","category_url_key":"cloud-pbx","keywords":[2,35,62,32,119,116,47,38,5,41,77,137,11,65,53]},{"article_title":"How do I set up FreePBX to work with Yay?","url_key":"freepbx-config","category_url_key":"cloud-pbx","keywords":[1,2,35,62,119,14,116,107,56,38,5,41,147,144,174,77,137,11,65,53]},{"article_title":"Why can’t I transfer calls between SIP Users when using an IP based SIP trunk?","url_key":"ip-based-trunk-cant-transfer-between-sip-users","category_url_key":"cloud-pbx","keywords":[2,405,5,41,147,144,411,110,231,408]},{"article_title":"What are short codes and how do I use them?","url_key":"shortcodes","category_url_key":"cloud-pbx","keywords":[1,2,47,390,38,41]},{"article_title":"How do I use webhook notifications? ","url_key":"webhooks-notifications","category_url_key":"cloud-pbx","keywords":[1,2,171,597,35,62,840,843,119,393,837,849,846,831,834,426]},{"article_title":"What are the DNS records and what do they mean?","url_key":"understanding-dns-record","category_url_key":"domain-names","keywords":[3,192,195,204,189,198,201]},{"article_title":"What is DNS?","url_key":"dns","category_url_key":"domain-names","keywords":[3,210,213,252]},{"article_title":"What is a name server?","url_key":"name-server","category_url_key":"domain-names","keywords":[3,210,225,213,234,252,228]},{"article_title":"Why does a name server transfer take much longer than a DNS record change?","url_key":"name-server-change-dns-record-change","category_url_key":"domain-names","keywords":[3,210,225,234,252]},{"article_title":"How can I upload a list of domains as a .CSV file?","url_key":"csv-format-instructions","category_url_key":"domain-names","keywords":[3,258,225,213,234,261]},{"article_title":"Can I make my domain ownership details private?","url_key":"enable-privacy","category_url_key":"domain-names","keywords":[3]},{"article_title":"Can I import my existing DNS records?","url_key":"import-dns-records","category_url_key":"domain-names","keywords":[3,210,225,213,252]},{"article_title":"How do I create an email with your domain using Google G Suite?","url_key":"set-up-g-suite-email","category_url_key":"domain-names","keywords":[1,2,3,189,225,213,267]},{"article_title":"How do I create an email with my domain?","url_key":"create-email-address","category_url_key":"domain-names","keywords":[3,225,213,267]},{"article_title":"Keep nameservers option - Do I keep this ticked at checkout when I transfer my domain?","url_key":"transfer-keep-name-servers","category_url_key":"domain-names","keywords":[1,3,225,273,234,252]},{"article_title":"How do I initiate my non .UK/gTLD domain transfer ?","url_key":"initiate-domain-transfer","category_url_key":"domain-names","keywords":[1,3,225,234]},{"article_title":"How do I initiate my .UK domain transfer?","url_key":"initiate-uk-domain-transfer","category_url_key":"domain-names","keywords":[1,3,225,234]},{"article_title":"How do I set up web forwarding for my domain?","url_key":"setup-web-forwarding","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"What are the different types of web forwarding for domains?","url_key":"web-forwarding-types","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"How do I set up email forwarding for my domain?","url_key":"setup-email-forwarding","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"Why am I being charged for a years renewal when transferring my domain?","url_key":"domain-renewal-transfer-charge","category_url_key":"domain-names","keywords":[1,3,153,225,213,273,279,276,234,384,110,231]},{"article_title":"How do I set up my domain with a website created through Wix?","url_key":"setup-wix-website","category_url_key":"domain-names","keywords":[1,3,210,252,390,426,429]},{"article_title":"How do I set up my domain with a website created through Weebly?","url_key":"setup-weebly-website","category_url_key":"domain-names","keywords":[1,3,393,210,390,426,432]},{"article_title":"How do I set up my domain with a website created through WordPress?","url_key":"setup-wordpress-website","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"What is a redemption period?","url_key":"redemption-period","category_url_key":"domain-names","keywords":[3,225,213,273,570,567]},{"article_title":"How do I transfer my domain name to you?","url_key":"transferring-your-domain","category_url_key":"domain-names","keywords":[3,225,213,273,234,110,231,426]},{"article_title":"How long does it take for changes to my domain name take effect?","url_key":"dns-changes","category_url_key":"domain-names","keywords":[3,210,189,252,426,771]},{"article_title":"How do I set up and use Click to Dial with Google Chrome?","url_key":"click-to-dial-chrome","category_url_key":"integrations","keywords":[1,2,756,738,735,750,741,762,726,759,768,765,753,747,744,5,137,771]},{"article_title":"How can I integrate my Yay phone system with Hubspot CRM? ","url_key":"hubspot","category_url_key":"integrations","keywords":[1,2,62,750,726,339,137,65,771]},{"article_title":"How can I integrate my Yay phone system with Pipedrive CRM?","url_key":"pipedrive","category_url_key":"integrations","keywords":[1,2,35,726,744,339,77,137]},{"article_title":"How can I integrate my Yay phone system with Capsule CRM? ","url_key":"capsule","category_url_key":"integrations","keywords":[1,62,29,339,137,771]},{"article_title":"How can I integrate my Yay phone system with Zoho CRM?","url_key":"zoho","category_url_key":"integrations","keywords":[1,29,735,345,750,615,390,771]},{"article_title":"How do I set up and use Click to Dial with Firefox?","url_key":"click-to-dial-firefox","category_url_key":"integrations","keywords":[1,2,963,957,720,951,735,966,960,954,921,771]},{"article_title":"How can I integrate my Yay call recordings with Dropbox?","url_key":"dropbox","category_url_key":"integrations","keywords":[1,2,747,744]},{"article_title":"How can I integrate my Yay call recordings with Google Drive?","url_key":"drive","category_url_key":"integrations","keywords":[1,2,747,744]},{"article_title":"How can I integrate my Yay contacts with Google Contacts?","url_key":"google-contacts","category_url_key":"integrations","keywords":[1,2]},{"article_title":"How can I integrate my Yay contacts with Microsoft 365?","url_key":"office-365","category_url_key":"integrations","keywords":[1,2,3]},{"article_title":"How do I configure Salesforce to integrate with Yay.com?","url_key":"salesforce-setup-guide","category_url_key":"integrations","keywords":[1,750,888,744,1233]},{"article_title":"How do I configure Amazon S3 Cloud Storage with Yay.com?","url_key":"amazon-s3-setup-guide","category_url_key":"integrations","keywords":[1,2,1239,1014,23,1236,750,888,1242]},{"article_title":"How do I configure Microsoft Azure Blob Storage with Yay.com?","url_key":"microsoft-azure-blob-setup-guide","category_url_key":"integrations","keywords":[1,2,23,1236,750,888]},{"article_title":"How do I configure Vincere to integrate with Yay.com?","url_key":"vincere-setup-guide","category_url_key":"integrations","keywords":[1,750,888,744,1246]},{"article_title":"How does the Big Query integration use my data?","url_key":"big-query-data-useage","category_url_key":"integrations","keywords":[1,1258]},{"article_title":"Can I pay with Paypal?","url_key":"pay-with-paypal","category_url_key":"my-account"},{"article_title":"Can I set different permissions for each member?","url_key":"controlling-member-permissions","category_url_key":"my-account","keywords":[1]},{"article_title":"Do I have to buy a package?","url_key":"package","category_url_key":"my-account","keywords":[1,2]},{"article_title":"Do I need credit on my account to make a call?","url_key":"credit-to-make-a-call","category_url_key":"my-account","keywords":[1,2]},{"article_title":"How do I add extra credit to my account?","url_key":"topup-credit","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I cancel my VoIP plan & stop payment being taken?","url_key":"cancel-plan","category_url_key":"my-account","keywords":[1,2,486,483,53]},{"article_title":"How do I change my address?","url_key":"changing-address","category_url_key":"my-account"},{"article_title":"How do I change my profile picture?","url_key":"changing-profile-picture","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I find my user SIP details?","url_key":"user-login-details","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I remove a member?","url_key":"removing-member","category_url_key":"my-account"},{"article_title":"How do I remove a user?","url_key":"removing-user","category_url_key":"my-account","keywords":[2]},{"article_title":"Is there a minimum contract length?","url_key":"minimum-contract","category_url_key":"my-account","keywords":[2]},{"article_title":"What credit, debit, or payment cards do you accept?","url_key":"payment-methods","category_url_key":"my-account"},{"article_title":"Why do I need to add members?","url_key":"members","category_url_key":"my-account"},{"article_title":"Why does my page not display correctly in Internet Explorer?","url_key":"internet-explorer","category_url_key":"my-account"},{"article_title":"How can I upgrade my plan?","url_key":"upgrade-plan","category_url_key":"my-account","keywords":[1,2,390,65,53]},{"article_title":"How can I set up a direct debit with Yay?","url_key":"direct-debit","category_url_key":"my-account","keywords":[1,2,969]},{"article_title":"How do I change my payment methods?","url_key":"change-payment-methods","category_url_key":"my-account","keywords":[1,2,486,153,900,981,162]},{"article_title":"How do I set up Microsoft single sign on for Azure Active Directory?","url_key":"azure-single-signon","category_url_key":"my-account","keywords":[1,2,3,486,1218,744,1215,1230]},{"article_title":"How to set up Google single sign on for your Google Workspace","url_key":"google-single-signon","category_url_key":"my-account","keywords":[1,2,3,486,744,1221,1224,1227]},{"article_title":"Can I call international numbers?","url_key":"international-calls","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"Do lines need to be connected to my business physically?","url_key":"land-line","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"How long will my number transfer take?","url_key":"transfer-times","category_url_key":"phone-numbers","keywords":[2,792]},{"article_title":"How can I block numbers?","url_key":"block","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"What are the costs for transferring my number?","url_key":"costs-to-transfer","category_url_key":"phone-numbers","keywords":[1,2,792]},{"article_title":"What numbers are considered to be a UK landline?","url_key":"uk-landline-numbers","category_url_key":"phone-numbers","keywords":[1,2,792,107]},{"article_title":"Will I lose my number if I don't pay my plan renewal?","url_key":"removed","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"Will there be a period of down time when my number transfers?","url_key":"instant-transfer","category_url_key":"phone-numbers","keywords":[2,107,110,137]},{"article_title":"Can I transfer my landline number to VoIP?","url_key":"transfer-requirements","category_url_key":"phone-numbers","keywords":[1,792,116,107,585,137,65,53]},{"article_title":"What is a toll-free number? ","url_key":"toll-free-numbers","category_url_key":"phone-numbers","keywords":[1,828,35,630,804,789,825,822,65,53,771]},{"article_title":"What is a 0330 number? ","url_key":"0330-numbers","category_url_key":"phone-numbers","keywords":[1,2,807,810,35,558,792,813,801,816,819,798,795,107,804,137,65,771]},{"article_title":"What is a Mobile Virtual Network Operator (MvNO)?","url_key":"mobile-virtual-network-operator","category_url_key":"phone-numbers","keywords":[2,900,816,927,903,897,630,804,11,65]},{"article_title":"What operators are classed as MvNOs in the UK?","url_key":"mvno-uk-operators","category_url_key":"phone-numbers","keywords":[2,900,816,927,903,897,630,804,924,11,65]},{"article_title":"What operators are classed as MvNOs in the US?","url_key":"mvno-us-operators","category_url_key":"phone-numbers","keywords":[2,558,933,816,927,903,897,630,930,11,65]},{"article_title":"What is a geographic number? ","url_key":"geographic-numbers","category_url_key":"phone-numbers","keywords":[1,2,1128,35,107,1197]},{"article_title":"Can I use my own merchant payment account with my Reseller store?","url_key":"merchant-account","category_url_key":"reseller","keywords":[1,2,3]},{"article_title":"Can I use my own Paypal account with my Reseller store?","url_key":"paypal-account","category_url_key":"reseller","keywords":[1,2,3]},{"article_title":"Do I take care of the tech support to my customers or do you do it for me?","url_key":"tech-support","category_url_key":"reseller","keywords":[1,150]},{"article_title":"How do I get paid when I resell Yay.com services?","url_key":"payment","category_url_key":"reseller","keywords":[1]},{"article_title":"How can I set the call and package rates that my customers will be charged?","url_key":"call-package-rates","category_url_key":"reseller","keywords":[1,2]},{"article_title":"I want to use my own domain name for my Reseller store. Do I provide an SSL Certificate to you?","url_key":"store-domain","category_url_key":"reseller","keywords":[1,3]},{"article_title":"I’ve heard VoIP/domains have a lot of fraudulent activity. Who takes care of that, you or I?","url_key":"fraud-activity","category_url_key":"reseller","keywords":[1]},{"article_title":"Is there anything I can do on Yay that isn't available to me in the API?","url_key":"api-capabilities","category_url_key":"reseller","keywords":[1]},{"article_title":"The store builder is great, but how do I customise it further or build my own app?","url_key":"websites-apps","category_url_key":"reseller","keywords":[1]},{"article_title":"What image file formats can I upload?","url_key":"image-formats","category_url_key":"reseller","keywords":[1]},{"article_title":"Why can I only update my call rates once every 24 hours?","url_key":"call-rate-daily-limit","category_url_key":"reseller","keywords":[1,2,35,116,150]},{"article_title":"Why does Yay charge a transaction fee/processing fee?","url_key":"transaction-fees","category_url_key":"reseller","keywords":[1,150,65]},{"article_title":"How does reseller billing work?","url_key":"billing","category_url_key":"reseller","keywords":[1,153,162,165,150,156]},{"article_title":"What are the different types of Reseller stores available?","url_key":"reseller-store-types","category_url_key":"reseller","keywords":[1,2,150,390,156]},{"article_title":"How can I set up a basic white label Reseller store?","url_key":"store","category_url_key":"reseller","keywords":[1,2,116,150,426,156]},{"article_title":"How can I set up an advanced white label store?","url_key":"advanced-store-setup","category_url_key":"reseller","keywords":[1,150,606,53,426,156]},{"article_title":"Can I divert my new number to my mobile and/or another landline number?","url_key":"divert-mobile-landline","category_url_key":"call-routing","keywords":[1,2]},{"article_title":"I've forwarded my number to a mobile but I can't make or take calls?","url_key":"forward-mobile","category_url_key":"call-routing","keywords":[1,2,141,792,65,177]},{"article_title":"What is a call route and how do I use it?","url_key":"explained","category_url_key":"call-routing","keywords":[1,2,786,20,576,390]},{"article_title":"Can I swap my call routes on the go?","url_key":"change-routes-short-codes","category_url_key":"call-routing","keywords":[2,35,20,14,116,47,134,38,5,41,77,137,11,65,53,177,74]},{"article_title":"How can I use time diaries?","url_key":"time-diaries","category_url_key":"call-routing","keywords":[1,2,20,116,516,5]},{"article_title":"What are the different types of ring order for call queueing? ","url_key":"queue-groups","category_url_key":"call-routing","keywords":[2,786,20,576,579,1098]},{"article_title":"What are the basics of queue groups?","url_key":"queue-group-basics","category_url_key":"call-routing","keywords":[2,633,576,630,627]},{"article_title":"How can I create a basic call queue?","url_key":"queue-setup","category_url_key":"call-routing","keywords":[1,2,624,20,168,137,53,1260]},{"article_title":"What can I check if I’m having problems with my call queue?","url_key":"queue-problems","category_url_key":"call-routing","keywords":[2,62,624,20,5,53]},{"article_title":"How do I set up a conference bridge?","url_key":"conferencebridge","category_url_key":"call-routing","keywords":[1,657,17,134,660,53]},{"article_title":"How can I set up an IVR?","url_key":"ivr-setup","category_url_key":"call-routing","keywords":[1,2,20,576,168,390,137]},{"article_title":"What is the difference between a time diary and a call route?","url_key":"time-diaries-and-call-routes","category_url_key":"call-routing","keywords":[2,786,20,576,579,1098]},{"article_title":"Can I forward calls from my SIP user?","url_key":"Call-Handling-guide","category_url_key":"call-routing","keywords":[35,141,576,951,1047,411,771]},{"article_title":"How can I set up a direct dial (DDI)?","url_key":"set-up-DDI","category_url_key":"call-routing","keywords":[1,1128,576,741,1163,107,660,137,771]},{"article_title":"What are the basics of a queue notice?","url_key":"queue-notice-basics","category_url_key":"call-routing","keywords":[2,786,20,576,59,1209,630,627,717]},{"article_title":"How to set up call forwarding for your Yay.com number","url_key":"call-forwarding","category_url_key":"call-routing","keywords":[1,2,3,141,786,20,576]},{"article_title":"What does \"Allow External/Anonymous INVITE's\" mean in my dashboard under SIP users and/or numbers?","url_key":"sip-uri-invites","category_url_key":"sip","keywords":[1,2,107,5]},{"article_title":"What is a user?","url_key":"user","category_url_key":"sip","keywords":[1,2,47,5,41,11,65]},{"article_title":"What is RTP?","url_key":"rtp","category_url_key":"sip","keywords":[1,2,134,65]},{"article_title":"What is SIP ALG?","url_key":"alg","category_url_key":"sip","keywords":[1,2,47,5,41,65]},{"article_title":"What is SIP?","url_key":"session-initiation-protocol","category_url_key":"sip","keywords":[1,2,47,5,41,77,11,65]},{"article_title":"How can I set up a SIP trunk on a Grandstream UCM hardware PBX using a username and password?","url_key":"grandstream-ucm-setup","category_url_key":"sip","keywords":[1,2,207,147,144]},{"article_title":"What's the difference between SIP trunks and SIP users?","url_key":"trunks-users","category_url_key":"sip","keywords":[2,119,207,116,405,5,41,144,411,408]},{"article_title":"How can I set up a SIP trunk on a Grandstream UCM hardware PBX using an IP address?","url_key":"grandstream-setup","category_url_key":"sip","keywords":[1,2,44,207,417,405,144,408]},{"article_title":"How do I send an SMS message from the Yay.com mobile app?","url_key":"mobile-sms","category_url_key":"sms","keywords":[1,3,603,1206,1200,1062,1212]},{"article_title":"How do I send an SMS message from the Yay.com desktop app?","url_key":"desktop-sms","category_url_key":"sms","keywords":[1,2]},{"article_title":"How do I receive SMS messages to my Yay mobile number?","url_key":"SMS-Routing","category_url_key":"sms","keywords":[1,2,1206,267,1212]},{"article_title":"From what numbers can I send SMS?","url_key":"SMS-numbers","category_url_key":"sms","keywords":[1]},{"article_title":"How do I send an SMS message from the Yay.com dashboard?","url_key":"dashboard-sms","category_url_key":"sms","keywords":[1]},{"article_title":"How do I set up Grandstream Wave for Android?","url_key":"grandstream-wave-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Grandstream Wave for iOS?","url_key":"gs-wave-ios","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on iOS?","url_key":"linphone-ios","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on Mac?","url_key":"linphone-mac","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the MAC OS Telephone softphone app with my VoIP service?","url_key":"mac-os-setup","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the Bria Solo (X-Lite) softphone app with my VoIP service?","url_key":"x-lite-install-instructions","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the Zoiper Lite softphone app for Android?","url_key":"zoiper-lite-install-android","category_url_key":"softphones","keywords":[1,2,5,41,177]},{"article_title":"How do I set up Zoiper Beta on Android?","url_key":"zoiper-beta-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Zoiper on iOS?","url_key":"registering-zoiper","category_url_key":"softphones","keywords":[1,2]},{"article_title":"I have a Windows phone and am using a soft phone, but sometimes I can't receive calls. Why is that?","url_key":"windows-support","category_url_key":"softphones","keywords":[2]},{"article_title":"What is a softphone?","url_key":"what-is-a-softphone","category_url_key":"softphones","keywords":[1,2]},{"article_title":"Where can I download VoIP software?","url_key":"download-voip-software","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on Android?","url_key":"linphone-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up ZoIPer on a Windows phone?","url_key":"zoiper-windows-phone","category_url_key":"softphones","keywords":[1,2,62,119,14,116,47,168,107,56,38,5,41,110,174,77,137,11,65,53,177]},{"article_title":"How do I set up Bria Mobile on iOS?","url_key":"bria-mobile-ios","category_url_key":"softphones","keywords":[1,2,441,5,411,77,137,177]},{"article_title":"How do I set up Zoiper on Mac?","url_key":"zoiper-mac","category_url_key":"softphones","keywords":[1,2,35,5,77,177]},{"article_title":"How do I configure SSL on NGINX?","url_key":"configure-nginx","category_url_key":"ssl-certificates","keywords":[3,225,555,549,552]},{"article_title":"How do I configure SSL on Apache?","url_key":"configure-apache","category_url_key":"ssl-certificates","keywords":[3]},{"article_title":"What is an SSL Certificate?","url_key":"what-is-an-ssl-certificate","category_url_key":"ssl-certificates","keywords":[3,282,1068,867,549,552,846]},{"article_title":"How do I set chat permissions?","url_key":"messaging-permissions","category_url_key":"unified-communications","keywords":[1,2]},{"article_title":"How do I send a message via my Yay mobile app?","url_key":"message-mobile-app","category_url_key":"unified-communications","keywords":[1,1258]},{"article_title":"How do I create a group chat on the mobile app?","url_key":"group-mobile-app","category_url_key":"unified-communications"},{"article_title":"How do I send a message via my Yay desktop app?","url_key":"message-desktop-app","category_url_key":"unified-communications","keywords":[1,2]},{"article_title":"How do I create a group chat on the desktop app?","url_key":"group-desktop-app","category_url_key":"unified-communications","keywords":[1,2]},{"article_title":"How do I configure a mailbox?","url_key":"configuring-mailbox","category_url_key":"voicemail","keywords":[1,2]},{"article_title":"How do I listen to my voicemail from an external source or number?","url_key":"access-external-source","category_url_key":"voicemail","keywords":[2]},{"article_title":"What are the options for voicemail mailboxes? Can I have different ones for a group of people and one for me personally?","url_key":"mailbox-options","category_url_key":"voicemail","keywords":[2,47,128,11,65]},{"article_title":"What's the default access number for my personal voicemail box?","url_key":"default-personal-mailbox-number","category_url_key":"voicemail","keywords":[2,119,47,41,128]},{"article_title":"How do I listen to my voicemail messages?","url_key":"listen","category_url_key":"voicemail","keywords":[1,2,294,297,291,128]},{"article_title":"How do I change my mailbox greeting? ","url_key":"change-mailbox-greeting","category_url_key":"voicemail","keywords":[1,297,534,546,128]},{"article_title":"How do I change my voicemail password?","url_key":"change-voicemail-password","category_url_key":"voicemail","keywords":[1,2,35,759,960,534,291]},{"article_title":"How do I make or receive a VoIP call?","url_key":"using-voip","category_url_key":"voip","keywords":[2,600,65,53,177]},{"article_title":"How many lines do I need?","url_key":"unlimited-lines","category_url_key":"voip","keywords":[2]},{"article_title":"I have a VoIP device that doesn't seem to work with VoIP. How do I get it to work reliably?","url_key":"reliability","category_url_key":"voip","keywords":[1,2]},{"article_title":"Is the quality of a VoIP call as good as a traditional phone?","url_key":"voip-quality","category_url_key":"voip","keywords":[1,2]},{"article_title":"What is call encryption, TLS and SRTP?","url_key":"voip-call-encryption","category_url_key":"voip","keywords":[1,2]},{"article_title":"What is VoIP?","url_key":"what-is-voip","category_url_key":"voip","keywords":[1,2,134,65]},{"article_title":"What is the Yay provisioning service?","url_key":"auto-provisioning","category_url_key":"voip","keywords":[1,2,393,351,348,77,137,53]},{"article_title":"How can I change my opening hours over the Christmas period?","url_key":"christmas-time-diary","category_url_key":"voip","keywords":[1,2,20,393,390,579,137]},{"article_title":"What do I need to get started on Yay?","url_key":"starting-with-yay","category_url_key":"voip","keywords":[1,786,783,5,777,780,771]},{"article_title":"I’ve added a new business number, how do I make It ring? ","url_key":"new-number-setup","category_url_key":"voip","keywords":[1,720,630,783,561,921,771]},{"article_title":"What is a call whisper and when would I use one?","url_key":"call-whisper","category_url_key":"voip","keywords":[2,720,141,660,11]},{"article_title":"What is an emergency address and why do I need one? ","url_key":"emergency-address","category_url_key":"voip","keywords":[2,720,636,183,639,642,134,107,771]},{"article_title":"How can I conference calls on a Grandstream phone?","url_key":"grandstream-conference","category_url_key":"voip","keywords":[1,720,786,657,393,44,300,771]},{"article_title":"How can I set up Bria Solo with Yay?","url_key":"bria-solo","category_url_key":"voip","keywords":[1,2,441,996,62,77,74]},{"article_title":"Can I use Yay while abroad? ","url_key":"calls-abroad","category_url_key":"voip","keywords":[1,720,900,951,999,771]},{"article_title":"Can I use my existing phonebook?","url_key":"existing-phonebook","category_url_key":"voip","keywords":[2,258,107,339,543,771]},{"article_title":"Why can't I make an outbound call from my desktop app?","url_key":"outbound-desktop-app","category_url_key":"voip","keywords":[1,2,597,957,756,753,1053,606,876,771]},{"article_title":"How do I add contacts to my Yay desktop app?","url_key":"add-contacts-desktop-app","category_url_key":"voip","keywords":[1,2,345,804,339]},{"article_title":"What is Digital Voice?","url_key":"what-is-digital-voice","category_url_key":"voip","keywords":[1,2,3,801,107,1197,65,53]},{"article_title":"Can I personalise my caller ID on a call by call basis?","url_key":"selectable-caller-id","category_url_key":"voip-calls","keywords":[2]},{"article_title":"How much do calls to 08 numbers cost me, and why?","url_key":"08-charges","category_url_key":"voip-calls","keywords":[2,792]},{"article_title":"I’ve been charged extra for my calls. How and why does that happen?","url_key":"international-call-costs","category_url_key":"voip-calls","keywords":[1,2]},{"article_title":"Why does my phone ring but there's no one there & I can't see the number in my dashboard?","url_key":"ghost-calls","category_url_key":"voip-calls","keywords":[2,47,134,11]},{"article_title":"So what are Premium Rate Services and how do they affect me? ","url_key":"premium-rate-numbers","category_url_key":"voip-calls","keywords":[2,558,792,116,528,134,107,561]},{"article_title":"How can I check the cost of a call? ","url_key":"call-cost-calculator","category_url_key":"voip-calls","keywords":[558,116,528,107,53]},{"article_title":"How can I change my caller ID on the Yay apps?","url_key":"change-caller-id","category_url_key":"voip-calls","keywords":[1,2,50,116,134,5,77,137,11,177]},{"article_title":"What can I do if I am experiencing nuisance calls? ","url_key":"nuisance-calls","category_url_key":"voip-calls","keywords":[2,621,618]},{"article_title":"How do I change my caller ID?","url_key":"caller-id","category_url_key":"voip-calls","keywords":[1,2]},{"article_title":"Which countries are included in my plan?","url_key":"included-countries","category_url_key":"voip-calls","keywords":[1,2,486,951,939,936,948,816,945,942,780,771]},{"article_title":"Do I have to pay to call someone else on our network?","url_key":"internal-calls","category_url_key":"voip-calls","keywords":[2,981,978,762,984]},{"article_title":"How do I use inbound and outbound call statistics?","url_key":"inbound-outbound-call-statistics","category_url_key":"voip-calls","keywords":[1,2,951,1191,1194,1188,714,684]},{"article_title":"How do I set up wallboards?","url_key":"calls-wallboards","category_url_key":"voip-calls","keywords":[2,1188,714,705,684]},{"article_title":"What should I check when inbound calls are failing? ","url_key":"inbound-calls","category_url_key":"voip-calls","keywords":[1,720,20,576,1191,915,53,771]},{"article_title":"What should I check if my outbound calls are failing? ","url_key":"outbound-calls","category_url_key":"voip-calls","keywords":[1,720,558,1194,498,915,53,771]},{"article_title":"What is call queue availability?","url_key":"queue-availability","category_url_key":"voip-calls"},{"article_title":"How do I setup Advanced IP Scanner for Windows?","url_key":"advanced-ip-setup-instructions","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"How do I disable SIP ALG in my Technicolor TG588v V2/TG589Vac?","url_key":"sip-alg-technicolor-tg588v-v2","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I disable SIP ALG in my Technicolor TG582n/TG589/TG585?","url_key":"sip-alg-technicolor-routers","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I set up a Draytek with a Virgin Media Superhub?","url_key":"draytek-virgin-media-modem-only-mode","category_url_key":"voip-network","keywords":[2,372,492,363,498,495,360]},{"article_title":"How do I set up a Draytek with an ADSL connection on Sky/TalkTalk/BT/Plusnet?","url_key":"draytek-adsl-setup","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I set up the Quality of Service (QoS) for a Draytek?","url_key":"draytek-qos-setup","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"How much bandwidth do I need to make a VoIP call work?","url_key":"voip-bandwidth-requirements","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"What can I do if I have a BT Business Hub Version 5 and am having issues making and receiving calls?","url_key":"disable-sip-alg-bt-business-hub","category_url_key":"voip-network","keywords":[2,792]},{"article_title":"What can I do if I have a Virgin broadband connection and can't make or receive calls and/or call quality is bad?","url_key":"virgin-broadband","category_url_key":"voip-network","keywords":[1,2,792,5,498,360]},{"article_title":"I’m terrified of using VoIP in case my broadband or data connection goes down and I can’t receive calls to my number. Does Yay have a solution to that?","url_key":"broadband-goes-down","category_url_key":"voip-network","keywords":[1,2,65,53]},{"article_title":"How do I setup LanScan IP scanner for Mac OS?","url_key":"lanscan-setup-instructions","category_url_key":"voip-network","keywords":[2]},{"article_title":"We are located in a Regus serviced office and I can't get my service to work?","url_key":"voip-not-working-regus-serviced-office","category_url_key":"voip-network","keywords":[2,792,47,11,65]},{"article_title":"What do I need to change on my firewall to make VoIP calls work?","url_key":"voip-firewall-changes","category_url_key":"voip-network","keywords":[1,2,62,14,5,41,77,11]},{"article_title":"What ports on my firewall and/or network do VoIP calls use?","url_key":"voip-firewall-ports","category_url_key":"voip-network","keywords":[2,125,116,77,65]},{"article_title":"How do I put my Virgin Media Hitron CGNv4 router into modem mode?","url_key":"hitron-cgnv4-modem-mode","category_url_key":"voip-network","keywords":[2,35,62,125,792,47,5,41,174,137,11,65,53]},{"article_title":"How do I turn off SIP ALG on a Draytek router?","url_key":"draytek-sip-alg-option","category_url_key":"voip-network","keywords":[2,62,119,14,125,116,5,41,174,8,77,137,11,65,53]},{"article_title":"I want to place my Virgin Media Router into modem only mode. What router should I buy and how could it work?","url_key":"virgin-media-router-modem-mode","category_url_key":"voip-network","keywords":[1,2,369,62,372,792,363,357,366,360]},{"article_title":"What is the maximum MTU size I can transmit and receive to SIP traffic if I’m using UDP?","url_key":"udp-maximum-mtu-size","category_url_key":"voip-network","keywords":[531,44,116,47,507,528,516,5,519,525,522,513,504,137]},{"article_title":"What is the ‘Emergency Services Line Identifier’ and what does it do?","url_key":"emergency-services-caller-id","category_url_key":"voip-network","keywords":[2,50,636,630,642]},{"article_title":"How can I setup a Grandstream GXV 3275?","url_key":"gxv-3275-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure a Panasonic HDV-130?","url_key":"pansonic-hdv-130","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure a Polycom VVX 400 business media IP phone?","url_key":"polycom-vvx-400-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure my Cisco 7940/7960 for SIP service?","url_key":"cisco-7940-7960-ip-phone-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How can I disable ghost calls on a Yealink W52P with older firmware?","url_key":"ghost-calls-w52p","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I eliminate ghost calls on my Yealink T48G phone?","url_key":"yealink-t48g-ghost-calls","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I enable call forwarding on my device?","url_key":"devices-call-forwarding","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I enable short codes on a Grandstream or Cisco VoIP device?","url_key":"enable-short-codes-grandstream","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I make my call route display on my Grandstream when my phone rings? ","url_key":"grandstream-call-route-display","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I make my message waiting indicator (MWI) flash when I receive a voicemail on my hardware phone?","url_key":"message-waiting-indicator","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I set up a Cisco SPA303 IP phone?","url_key":"cisco-spa-303-ip-phone","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Cisco SPA504G IP phone?","url_key":"cisco-spa504g-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Cisco SPA942 IP phone?","url_key":"cisco-spa942-instructions","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,168,134,107,5,41,110,174,77,137,11,65,53]},{"article_title":"How do I set up a Gigaset N300IP/N510IP phone?","url_key":"gigaset-n300ip","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Grandstream DP715 IP phone?","url_key":"dp715-setup-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Grandstream DP750 base and DP720 handset?","url_key":"dp-750-and-dp-720","category_url_key":"voip-phones","keywords":[1,2,972,666,663,44,771]},{"article_title":"How do I set up a Polycom VVX300 business media IP phone?","url_key":"polycom-vvx300-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Snom IP phone?","url_key":"snom-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Yealink T series IP phone?","url_key":"t40p-setup-instructions","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,5,41,174,77,137,11,65,53]},{"article_title":"How do I set up BLF on a Grandstream phone?","url_key":"grandstream-blf-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up my Polycom IP550 business media phone?","url_key":"polycom-ip550-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I setup a Cisco SPA112 VoIP adaptor?","url_key":"cisco-spa112-voip-adaptor-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I setup a Grandstream HT701 VoIP adaptor?","url_key":"ht701-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I transfer calls on a Siemens Gigaset DX800 all in one VoIP phone?","url_key":"setup-transfers-gigaset-dx800","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How can I activate SIP TLS encryption on my Yealink phone?","url_key":"sip-tls-encryption-yealink","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"What is a dial plan?","url_key":"dial-plan","category_url_key":"voip-phones","keywords":[2]},{"article_title":"Why can't I make TLS (encryption) work on my Siemens Gigaset phone?","url_key":"siemens-gigaset-tls-encryption","category_url_key":"voip-phones","keywords":[1,2,47,77,65]},{"article_title":"Why does overlapping requests appear on my phone?","url_key":"overlapping-requests","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I register a Yealink W52 handset to the base?","url_key":"register-w52-handset-to-base","category_url_key":"voip-phones","keywords":[2,35,62,119,116,47,134,107,5,41,77,137,11,65,53]},{"article_title":"How do I set up a Cisco 8861 phone?","url_key":"cisco-8861-setup","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,5,41,174,77,137,11,53]},{"article_title":"How do I set up BLF on my Cisco 8861?","url_key":"cisco-8861-blf","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I factory reset a Snom 300 or 320?","url_key":"factory-reset-snom300-320-series","category_url_key":"voip-phones","keywords":[2,62,207,116,47,107,5,41,174,77,137,11,65,53]},{"article_title":"How do I factory reset a Snom 360 or 370?","url_key":"factory-reset-snom-360-370","category_url_key":"voip-phones","keywords":[2,62,119,116,47,5,41,174,77,137,11,65,53]},{"article_title":"How do I factory reset a Snom 710?","url_key":"factory-reset-snom-710","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I set up a Grandstream GXP16xx or GXP21xx series IP phone?","url_key":"gxp-16-21-series-setup","category_url_key":"voip-phones","keywords":[1,2,303,309,306,315,312,318,321,324,327,330,44,300,5,41,77,11]},{"article_title":"How can I configure my phonebook with a Grandstream VoIP phone?","url_key":"phonebook-setup-grandstream","category_url_key":"voip-phones","keywords":[1,2,303,309,306,315,312,318,321,324,327,330,342,62,345,47,339,351,348,41]},{"article_title":"How do I set up a Htek series IP phone?","url_key":"htek-setup","category_url_key":"voip-phones","keywords":[1,2,387,390,5,77,137]},{"article_title":"What are the different types of VPK's for Grandstream phones?","url_key":"grandstream-vpk-definitions","category_url_key":"voip-phones","keywords":[1,2,44,300,47,11,435]},{"article_title":"How do I disable ghost calls on an OBIHAI OBi 10XX Series IP phone?","url_key":"ghost-calls-obihai-phone","category_url_key":"voip-phones","keywords":[2,393,444,47,134,77]},{"article_title":"Why aren't short codes working on my Grandstream phone?","url_key":"grandstream-short-codes","category_url_key":"voip-phones","keywords":[2,44,300,47,38,77]},{"article_title":"How do I transfer calls on a Grandstream phone?","url_key":"grandstream-transfers","category_url_key":"voip-phones","keywords":[2,29,44,300,134,110,77]},{"article_title":"How can I disable ghost calls on Grandstream GXP16xx or GXP21xx Series IP phones?","url_key":"ghost-calls-grandstreams","category_url_key":"voip-phones","keywords":[2,444,47,38,77,11,53]},{"article_title":"How do I set up the Yealink W60P base and handsets?","url_key":"yealink-w60p-base","category_url_key":"voip-phones","keywords":[1,2,390,41,77,11,65]},{"article_title":"How do I turn off ghost calling on a Yealink phone?","url_key":"ghostcallingyealink","category_url_key":"voip-phones","keywords":[1,702,444,696,41,690,693,699]},{"article_title":"How can I set up BLF on a Polycom?","url_key":"polycom-faq","category_url_key":"voip-phones","keywords":[1,2,732,393,729,77]},{"article_title":"How can I set up BLF on a Yealink T series IP phone?","url_key":"yealink-blf","category_url_key":"voip-phones","keywords":[2,732,390,41,77,699]},{"article_title":"Can I use my existing analogue phones with Yay?","url_key":"analogue-adapters","category_url_key":"voip-phones","keywords":[1,35,774,390,77,11,771]},{"article_title":"How can I stop ghost calls on my Polycom phone? ","url_key":"polycom-ghost-calls","category_url_key":"voip-phones","keywords":[2,702,444,729,771]},{"article_title":"How can I disable ghost calls on my Snom IP phone?","url_key":"snom-ghost-calls","category_url_key":"voip-phones","keywords":[1,702,444,618,134,77]},{"article_title":"Why can't I access the web Interface of my Polycom?","url_key":"polycom-web-interface-disabled","category_url_key":"voip-phones","keywords":[2,47,696,729,411,780,1002,11,65,53]},{"article_title":"How do I factory reset my Polycom handset?","url_key":"how-to-factory-reset-polycom","category_url_key":"voip-phones","keywords":[2,729,780,1166,77,1002,137,11,65,53,1110]},{"article_title":"How do I turn off ghost calling on a Grandstream HandyTone adaptor?","url_key":"ghostcallinghandytone","category_url_key":"voip-phones","keywords":[2,44,300,1203,417,47,11,771]},{"article_title":"How do I set up new hardware using config files?","url_key":"advanced-hardware-config","category_url_key":"voip-phones","keywords":[1,2,393,258,966,44,699]},{"article_title":"Do I need a VoIP service for a VoIP phone to work?","url_key":"need-voip-service-or-voip-phone","category_url_key":"voip-phones","keywords":[1]},{"article_title":"Why won't my Grandstream make calls?","url_key":"","category_url_key":"voip-phones","keywords":[2]},{"article_title":"Who are Yay and what do you do?","url_key":"yay","category_url_key":"voip-provider","keywords":[1]},{"article_title":"Can I test your service before sign up?","url_key":"trial-service","category_url_key":"voip-provider","keywords":[1,2]},{"article_title":"How do I choose a VoIP Provider?","url_key":"choosing-voip-providers","category_url_key":"voip-provider","keywords":[1,2]},{"article_title":"Does Yay take our customers' cyber security seriously?","url_key":"cyber-security","category_url_key":"voip-provider","keywords":[1,2,35,62,867,771]},{"article_title":"Is Yay scalable for my business? ","url_key":"scalability","category_url_key":"voip-provider","keywords":[1,2,35,62,774,804,771]},{"article_title":"How do I make and receive calls with the VoIP WebPhone?","url_key":"voip-webphone-setup","category_url_key":"yay-com-app","keywords":[1,2]},{"article_title":"How do I update my SIP user details in bulk?","url_key":"sip-user-bulk-update","category_url_key":"yay-com-app","keywords":[1,2,600,411,543,53]},{"article_title":"How do I upgrade from a Yay Trial account to a full Yay account?","url_key":"yaylite-upgrade","category_url_key":"yay-com-app","keywords":[1,2,1143,942,174,1110]},{"article_title":"I’m using Yay.com Trial for mobile - how do I top up or add users and numbers?","url_key":"yaylite-topup-add-numbers","category_url_key":"yay-com-app","keywords":[1,2,603,597,174,177]},{"article_title":"How do I enable do not disturb (DND) on the Yay.com apps?","url_key":"enable-do-not-disturb","category_url_key":"yay-com-app","keywords":[1,2,603,597,62,32,137,11,53,177]},{"article_title":"I logged in as the wrong user using the Yay.com mobile app - How do I change to the correct one?","url_key":"change-user","category_url_key":"yay-com-app","keywords":[1,2,573,597,116,47,134,5,600,411,606,65,53,177]},{"article_title":"How do I transfer calls on the Yay.com smartphone apps?","url_key":"transferring-calls","category_url_key":"yay-com-app","keywords":[1,2,528,41,110,231,137,11,53,177]},{"article_title":"How do I deploy a user to the Yay desktop app from my dashboard?","url_key":"deploy-user-desktop","category_url_key":"yay-com-app","keywords":[1,2,609,393,606,174,11]},{"article_title":"How do I use the Yay.com WebPhone?","url_key":"setting-up-webphone","category_url_key":"yay-com-app","keywords":[1]},{"article_title":"How do I transfer calls on the Yay desktop app?","url_key":"webphone-transferring","category_url_key":"yay-com-app","keywords":[1,597,873,741,696,110,918,231,921,74,876,771]},{"article_title":"How can I troubleshoot push notifications for the Yay app on the Android? ","url_key":"troubleshooting-android","category_url_key":"yay-com-app","keywords":[1,2,603,597,609,531,837,912,909,915,137]},{"article_title":"How do I reset my password for the Yay desktop app?","url_key":"desktop-password","category_url_key":"yay-com-app","keywords":[1,2,873,987,990]},{"article_title":"How can I deploy the Yay.com mobile app?","url_key":"deploy-mobile-app","category_url_key":"yay-com-app","keywords":[1,2,3,603,597,957,1053,1062,945,528,606,77]},{"article_title":"What do the app icons mean?","url_key":"app_icons_meaning","category_url_key":"yay-com-app","keywords":[1,2,603,597,957,732,774,345,654,873,759,960,1062,945]},{"article_title":"How do I add contacts to my Yay.com mobile app?","url_key":"add-contacts-to-yay-app","category_url_key":"yay-com-app","keywords":[1,2,345,804,339]},{"article_title":"How do I add multiple accounts to my Yay app?","url_key":"multi-user","category_url_key":"yay-com-app","keywords":[1,2,486,603,597,1200,1062,945,780,771]},{"article_title":"How do I add multiple Yay mobile apps to a user?","url_key":"multi-device","category_url_key":"yay-com-app","keywords":[1,603,597,966,1200,1062,945,771]},{"article_title":"How do I deploy a user to the Yay.com mobile app from my dashboard?","url_key":"deploy-user-mobile","category_url_key":"yay-com-app","keywords":[1,2,603,609,393,1200,945,870,606,11,771]},{"article_title":"Where can I find my company code?","url_key":"where-can-i-find-my-company-code","category_url_key":"yay-com-app","keywords":[1,2]},{"article_title":"What is call feedback?","url_key":"call-feedback","category_url_key":"yay-com-app","keywords":[1]},{"article_title":"What are all the ways I can deploy the Yay.com desktop app?","url_key":"desktop-app-deployment-all","category_url_key":"yay-com-app","keywords":[1]}]},{"category_name":"API","url_key":"api","category_url_key":"api","articles":[{"article_title":"Is the API rate-limited at all and where can I find that information?","url_key":"rate-limits","category_url_key":"api","keywords":[1]},{"article_title":"What is the API, and how do I use it?","url_key":"support-help","category_url_key":"api","keywords":[1,2,171,29,951,119,747,744,405,150,867,137,65,53,177,426]}],"keywords":[1,1,2,171,29,951,119,747,744,405,150,867,137,65,53,177,426]},{"category_name":"Audio","url_key":"music-on-hold","category_url_key":"music-on-hold","articles":[{"article_title":"How do I change my standard ring in my call route?","url_key":"alter-standard-ring","category_url_key":"music-on-hold","keywords":[2,603]},{"article_title":"What audio file formats do you support?","url_key":"audio-file-support","category_url_key":"music-on-hold","keywords":[2]},{"article_title":"What codecs (audio compressors) do you support?","url_key":"voip-codec-support","category_url_key":"music-on-hold","keywords":[2,720,981,951]},{"article_title":"What software/apps should I use to record and upload my audio/music files?","url_key":"what-audio-app-software","category_url_key":"music-on-hold","keywords":[2,119,14,116,59]},{"article_title":"How do I upload audio to my dashboard?","url_key":"upload-audio","category_url_key":"music-on-hold","keywords":[1,2,35,62,29,23,20,14,44,116,47,168,183,59,68,134,107,5,41,174,128,77,137,11,65,53]},{"article_title":"Can I set my own hold music, and where can I do this?","url_key":"my-music","category_url_key":"music-on-hold","keywords":[2,20,270,59]},{"article_title":"Can I use popular songs for my hold music?","url_key":"ppl-licensing","category_url_key":"music-on-hold","keywords":[2,270,59,771]},{"article_title":"How do I add an audio greeting to my call route?","url_key":"add-audio-greeting-call-route","category_url_key":"music-on-hold","keywords":[1,2,540,786,20,576]}],"keywords":[2,603,2,2,720,981,951,2,119,14,116,59,1,2,35,62,29,23,20,14,44,116,47,168,183,59,68,134,107,5,41,174,128,77,137,11,65,53,2,20,270,59,2,270,59,771,1,2,540,786,20,576]},{"category_name":"Call Recording","url_key":"call-recording","category_url_key":"call-recording","articles":[{"article_title":"What is dynamic on demand call recording?","url_key":"on-demand","category_url_key":"call-recording","keywords":[2]},{"article_title":"How do I record my calls?","url_key":"enable","category_url_key":"call-recording","keywords":[1,2,23,20]},{"article_title":"How can I enable call recording on the Yay apps? ","url_key":"enable-outbound-calls","category_url_key":"call-recording","keywords":[1,2,23,381,41,606,137,11,53,177]},{"article_title":"Can I legally record and / or monitor phone calls?","url_key":"call-recording-guidance","category_url_key":"call-recording","keywords":[2,23,792,564]}],"keywords":[2,1,2,23,20,1,2,23,381,41,606,137,11,53,177,2,23,792,564]},{"category_name":"Cloud PBX","url_key":"cloud-pbx","category_url_key":"cloud-pbx","articles":[{"article_title":"How do I send or receive a fax message?","url_key":"fax-via-email","category_url_key":"cloud-pbx","keywords":[1,2,267,975]},{"article_title":"What is a BLF?","url_key":"what-is-blf","category_url_key":"cloud-pbx","keywords":[2,47,137,11]},{"article_title":"What is call parking and how does it work?","url_key":"parking-phone-call","category_url_key":"cloud-pbx","keywords":[2]},{"article_title":"What is monitored call parking and how do I set it up?","url_key":"monitored-call-parking","category_url_key":"cloud-pbx","keywords":[2]},{"article_title":"What is call pickup and how do I set it up?","url_key":"call-pickup","category_url_key":"cloud-pbx","keywords":[2,35,62,32,119,116,47,38,5,41,77,137,11,65,53]},{"article_title":"How do I set up FreePBX to work with Yay?","url_key":"freepbx-config","category_url_key":"cloud-pbx","keywords":[1,2,35,62,119,14,116,107,56,38,5,41,147,144,174,77,137,11,65,53]},{"article_title":"Why can’t I transfer calls between SIP Users when using an IP based SIP trunk?","url_key":"ip-based-trunk-cant-transfer-between-sip-users","category_url_key":"cloud-pbx","keywords":[2,405,5,41,147,144,411,110,231,408]},{"article_title":"What are short codes and how do I use them?","url_key":"shortcodes","category_url_key":"cloud-pbx","keywords":[1,2,47,390,38,41]},{"article_title":"How do I use webhook notifications? ","url_key":"webhooks-notifications","category_url_key":"cloud-pbx","keywords":[1,2,171,597,35,62,840,843,119,393,837,849,846,831,834,426]}],"keywords":[1,2,267,975,2,47,137,11,2,2,2,35,62,32,119,116,47,38,5,41,77,137,11,65,53,1,2,35,62,119,14,116,107,56,38,5,41,147,144,174,77,137,11,65,53,2,405,5,41,147,144,411,110,231,408,1,2,47,390,38,41,1,2,171,597,35,62,840,843,119,393,837,849,846,831,834,426]},{"category_name":"Domain Names","url_key":"domain-names","category_url_key":"domain-names","articles":[{"article_title":"What are the DNS records and what do they mean?","url_key":"understanding-dns-record","category_url_key":"domain-names","keywords":[3,192,195,204,189,198,201]},{"article_title":"What is DNS?","url_key":"dns","category_url_key":"domain-names","keywords":[3,210,213,252]},{"article_title":"What is a name server?","url_key":"name-server","category_url_key":"domain-names","keywords":[3,210,225,213,234,252,228]},{"article_title":"Why does a name server transfer take much longer than a DNS record change?","url_key":"name-server-change-dns-record-change","category_url_key":"domain-names","keywords":[3,210,225,234,252]},{"article_title":"How can I upload a list of domains as a .CSV file?","url_key":"csv-format-instructions","category_url_key":"domain-names","keywords":[3,258,225,213,234,261]},{"article_title":"Can I make my domain ownership details private?","url_key":"enable-privacy","category_url_key":"domain-names","keywords":[3]},{"article_title":"Can I import my existing DNS records?","url_key":"import-dns-records","category_url_key":"domain-names","keywords":[3,210,225,213,252]},{"article_title":"How do I create an email with your domain using Google G Suite?","url_key":"set-up-g-suite-email","category_url_key":"domain-names","keywords":[1,2,3,189,225,213,267]},{"article_title":"How do I create an email with my domain?","url_key":"create-email-address","category_url_key":"domain-names","keywords":[3,225,213,267]},{"article_title":"Keep nameservers option - Do I keep this ticked at checkout when I transfer my domain?","url_key":"transfer-keep-name-servers","category_url_key":"domain-names","keywords":[1,3,225,273,234,252]},{"article_title":"How do I initiate my non .UK/gTLD domain transfer ?","url_key":"initiate-domain-transfer","category_url_key":"domain-names","keywords":[1,3,225,234]},{"article_title":"How do I initiate my .UK domain transfer?","url_key":"initiate-uk-domain-transfer","category_url_key":"domain-names","keywords":[1,3,225,234]},{"article_title":"How do I set up web forwarding for my domain?","url_key":"setup-web-forwarding","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"What are the different types of web forwarding for domains?","url_key":"web-forwarding-types","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"How do I set up email forwarding for my domain?","url_key":"setup-email-forwarding","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"Why am I being charged for a years renewal when transferring my domain?","url_key":"domain-renewal-transfer-charge","category_url_key":"domain-names","keywords":[1,3,153,225,213,273,279,276,234,384,110,231]},{"article_title":"How do I set up my domain with a website created through Wix?","url_key":"setup-wix-website","category_url_key":"domain-names","keywords":[1,3,210,252,390,426,429]},{"article_title":"How do I set up my domain with a website created through Weebly?","url_key":"setup-weebly-website","category_url_key":"domain-names","keywords":[1,3,393,210,390,426,432]},{"article_title":"How do I set up my domain with a website created through WordPress?","url_key":"setup-wordpress-website","category_url_key":"domain-names","keywords":[1,3]},{"article_title":"What is a redemption period?","url_key":"redemption-period","category_url_key":"domain-names","keywords":[3,225,213,273,570,567]},{"article_title":"How do I transfer my domain name to you?","url_key":"transferring-your-domain","category_url_key":"domain-names","keywords":[3,225,213,273,234,110,231,426]},{"article_title":"How long does it take for changes to my domain name take effect?","url_key":"dns-changes","category_url_key":"domain-names","keywords":[3,210,189,252,426,771]}],"keywords":[3,192,195,204,189,198,201,3,210,213,252,3,210,225,213,234,252,228,3,210,225,234,252,3,258,225,213,234,261,3,3,210,225,213,252,1,2,3,189,225,213,267,3,225,213,267,1,3,225,273,234,252,1,3,225,234,1,3,225,234,1,3,1,3,1,3,1,3,153,225,213,273,279,276,234,384,110,231,1,3,210,252,390,426,429,1,3,393,210,390,426,432,1,3,3,225,213,273,570,567,3,225,213,273,234,110,231,426,3,210,189,252,426,771]},{"category_name":"Integrations","url_key":"integrations","category_url_key":"integrations","articles":[{"article_title":"How do I set up and use Click to Dial with Google Chrome?","url_key":"click-to-dial-chrome","category_url_key":"integrations","keywords":[1,2,756,738,735,750,741,762,726,759,768,765,753,747,744,5,137,771]},{"article_title":"How can I integrate my Yay phone system with Hubspot CRM? ","url_key":"hubspot","category_url_key":"integrations","keywords":[1,2,62,750,726,339,137,65,771]},{"article_title":"How can I integrate my Yay phone system with Pipedrive CRM?","url_key":"pipedrive","category_url_key":"integrations","keywords":[1,2,35,726,744,339,77,137]},{"article_title":"How can I integrate my Yay phone system with Capsule CRM? ","url_key":"capsule","category_url_key":"integrations","keywords":[1,62,29,339,137,771]},{"article_title":"How can I integrate my Yay phone system with Zoho CRM?","url_key":"zoho","category_url_key":"integrations","keywords":[1,29,735,345,750,615,390,771]},{"article_title":"How do I set up and use Click to Dial with Firefox?","url_key":"click-to-dial-firefox","category_url_key":"integrations","keywords":[1,2,963,957,720,951,735,966,960,954,921,771]},{"article_title":"How can I integrate my Yay call recordings with Dropbox?","url_key":"dropbox","category_url_key":"integrations","keywords":[1,2,747,744]},{"article_title":"How can I integrate my Yay call recordings with Google Drive?","url_key":"drive","category_url_key":"integrations","keywords":[1,2,747,744]},{"article_title":"How can I integrate my Yay contacts with Google Contacts?","url_key":"google-contacts","category_url_key":"integrations","keywords":[1,2]},{"article_title":"How can I integrate my Yay contacts with Microsoft 365?","url_key":"office-365","category_url_key":"integrations","keywords":[1,2,3]},{"article_title":"How do I configure Salesforce to integrate with Yay.com?","url_key":"salesforce-setup-guide","category_url_key":"integrations","keywords":[1,750,888,744,1233]},{"article_title":"How do I configure Amazon S3 Cloud Storage with Yay.com?","url_key":"amazon-s3-setup-guide","category_url_key":"integrations","keywords":[1,2,1239,1014,23,1236,750,888,1242]},{"article_title":"How do I configure Microsoft Azure Blob Storage with Yay.com?","url_key":"microsoft-azure-blob-setup-guide","category_url_key":"integrations","keywords":[1,2,23,1236,750,888]},{"article_title":"How do I configure Vincere to integrate with Yay.com?","url_key":"vincere-setup-guide","category_url_key":"integrations","keywords":[1,750,888,744,1246]},{"article_title":"How does the Big Query integration use my data?","url_key":"big-query-data-useage","category_url_key":"integrations","keywords":[1,1258]}],"keywords":[1,2,756,738,735,750,741,762,726,759,768,765,753,747,744,5,137,771,1,2,62,750,726,339,137,65,771,1,2,35,726,744,339,77,137,1,62,29,339,137,771,1,29,735,345,750,615,390,771,1,2,963,957,720,951,735,966,960,954,921,771,1,2,747,744,1,2,747,744,1,2,1,2,3,1,750,888,744,1233,1,2,1239,1014,23,1236,750,888,1242,1,2,23,1236,750,888,1,750,888,744,1246,1,1258]},{"category_name":"My Account","url_key":"my-account","category_url_key":"my-account","articles":[{"article_title":"Can I pay with Paypal?","url_key":"pay-with-paypal","category_url_key":"my-account"},{"article_title":"Can I set different permissions for each member?","url_key":"controlling-member-permissions","category_url_key":"my-account","keywords":[1]},{"article_title":"Do I have to buy a package?","url_key":"package","category_url_key":"my-account","keywords":[1,2]},{"article_title":"Do I need credit on my account to make a call?","url_key":"credit-to-make-a-call","category_url_key":"my-account","keywords":[1,2]},{"article_title":"How do I add extra credit to my account?","url_key":"topup-credit","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I cancel my VoIP plan & stop payment being taken?","url_key":"cancel-plan","category_url_key":"my-account","keywords":[1,2,486,483,53]},{"article_title":"How do I change my address?","url_key":"changing-address","category_url_key":"my-account"},{"article_title":"How do I change my profile picture?","url_key":"changing-profile-picture","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I find my user SIP details?","url_key":"user-login-details","category_url_key":"my-account","keywords":[2]},{"article_title":"How do I remove a member?","url_key":"removing-member","category_url_key":"my-account"},{"article_title":"How do I remove a user?","url_key":"removing-user","category_url_key":"my-account","keywords":[2]},{"article_title":"Is there a minimum contract length?","url_key":"minimum-contract","category_url_key":"my-account","keywords":[2]},{"article_title":"What credit, debit, or payment cards do you accept?","url_key":"payment-methods","category_url_key":"my-account"},{"article_title":"Why do I need to add members?","url_key":"members","category_url_key":"my-account"},{"article_title":"Why does my page not display correctly in Internet Explorer?","url_key":"internet-explorer","category_url_key":"my-account"},{"article_title":"How can I upgrade my plan?","url_key":"upgrade-plan","category_url_key":"my-account","keywords":[1,2,390,65,53]},{"article_title":"How can I set up a direct debit with Yay?","url_key":"direct-debit","category_url_key":"my-account","keywords":[1,2,969]},{"article_title":"How do I change my payment methods?","url_key":"change-payment-methods","category_url_key":"my-account","keywords":[1,2,486,153,900,981,162]},{"article_title":"How do I set up Microsoft single sign on for Azure Active Directory?","url_key":"azure-single-signon","category_url_key":"my-account","keywords":[1,2,3,486,1218,744,1215,1230]},{"article_title":"How to set up Google single sign on for your Google Workspace","url_key":"google-single-signon","category_url_key":"my-account","keywords":[1,2,3,486,744,1221,1224,1227]}],"keywords":[null,1,1,2,1,2,2,1,2,486,483,53,null,2,2,null,2,2,null,null,null,1,2,390,65,53,1,2,969,1,2,486,153,900,981,162,1,2,3,486,1218,744,1215,1230,1,2,3,486,744,1221,1224,1227]},{"category_name":"Phone Numbers","url_key":"phone-numbers","category_url_key":"phone-numbers","articles":[{"article_title":"Can I call international numbers?","url_key":"international-calls","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"Do lines need to be connected to my business physically?","url_key":"land-line","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"How long will my number transfer take?","url_key":"transfer-times","category_url_key":"phone-numbers","keywords":[2,792]},{"article_title":"How can I block numbers?","url_key":"block","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"What are the costs for transferring my number?","url_key":"costs-to-transfer","category_url_key":"phone-numbers","keywords":[1,2,792]},{"article_title":"What numbers are considered to be a UK landline?","url_key":"uk-landline-numbers","category_url_key":"phone-numbers","keywords":[1,2,792,107]},{"article_title":"Will I lose my number if I don't pay my plan renewal?","url_key":"removed","category_url_key":"phone-numbers","keywords":[2]},{"article_title":"Will there be a period of down time when my number transfers?","url_key":"instant-transfer","category_url_key":"phone-numbers","keywords":[2,107,110,137]},{"article_title":"Can I transfer my landline number to VoIP?","url_key":"transfer-requirements","category_url_key":"phone-numbers","keywords":[1,792,116,107,585,137,65,53]},{"article_title":"What is a toll-free number? ","url_key":"toll-free-numbers","category_url_key":"phone-numbers","keywords":[1,828,35,630,804,789,825,822,65,53,771]},{"article_title":"What is a 0330 number? ","url_key":"0330-numbers","category_url_key":"phone-numbers","keywords":[1,2,807,810,35,558,792,813,801,816,819,798,795,107,804,137,65,771]},{"article_title":"What is a Mobile Virtual Network Operator (MvNO)?","url_key":"mobile-virtual-network-operator","category_url_key":"phone-numbers","keywords":[2,900,816,927,903,897,630,804,11,65]},{"article_title":"What operators are classed as MvNOs in the UK?","url_key":"mvno-uk-operators","category_url_key":"phone-numbers","keywords":[2,900,816,927,903,897,630,804,924,11,65]},{"article_title":"What operators are classed as MvNOs in the US?","url_key":"mvno-us-operators","category_url_key":"phone-numbers","keywords":[2,558,933,816,927,903,897,630,930,11,65]},{"article_title":"What is a geographic number? ","url_key":"geographic-numbers","category_url_key":"phone-numbers","keywords":[1,2,1128,35,107,1197]}],"keywords":[2,2,2,792,2,1,2,792,1,2,792,107,2,2,107,110,137,1,792,116,107,585,137,65,53,1,828,35,630,804,789,825,822,65,53,771,1,2,807,810,35,558,792,813,801,816,819,798,795,107,804,137,65,771,2,900,816,927,903,897,630,804,11,65,2,900,816,927,903,897,630,804,924,11,65,2,558,933,816,927,903,897,630,930,11,65,1,2,1128,35,107,1197]},{"category_name":"Reseller","url_key":"reseller","category_url_key":"reseller","articles":[{"article_title":"Can I use my own merchant payment account with my Reseller store?","url_key":"merchant-account","category_url_key":"reseller","keywords":[1,2,3]},{"article_title":"Can I use my own Paypal account with my Reseller store?","url_key":"paypal-account","category_url_key":"reseller","keywords":[1,2,3]},{"article_title":"Do I take care of the tech support to my customers or do you do it for me?","url_key":"tech-support","category_url_key":"reseller","keywords":[1,150]},{"article_title":"How do I get paid when I resell Yay.com services?","url_key":"payment","category_url_key":"reseller","keywords":[1]},{"article_title":"How can I set the call and package rates that my customers will be charged?","url_key":"call-package-rates","category_url_key":"reseller","keywords":[1,2]},{"article_title":"I want to use my own domain name for my Reseller store. Do I provide an SSL Certificate to you?","url_key":"store-domain","category_url_key":"reseller","keywords":[1,3]},{"article_title":"I’ve heard VoIP/domains have a lot of fraudulent activity. Who takes care of that, you or I?","url_key":"fraud-activity","category_url_key":"reseller","keywords":[1]},{"article_title":"Is there anything I can do on Yay that isn't available to me in the API?","url_key":"api-capabilities","category_url_key":"reseller","keywords":[1]},{"article_title":"The store builder is great, but how do I customise it further or build my own app?","url_key":"websites-apps","category_url_key":"reseller","keywords":[1]},{"article_title":"What image file formats can I upload?","url_key":"image-formats","category_url_key":"reseller","keywords":[1]},{"article_title":"Why can I only update my call rates once every 24 hours?","url_key":"call-rate-daily-limit","category_url_key":"reseller","keywords":[1,2,35,116,150]},{"article_title":"Why does Yay charge a transaction fee/processing fee?","url_key":"transaction-fees","category_url_key":"reseller","keywords":[1,150,65]},{"article_title":"How does reseller billing work?","url_key":"billing","category_url_key":"reseller","keywords":[1,153,162,165,150,156]},{"article_title":"What are the different types of Reseller stores available?","url_key":"reseller-store-types","category_url_key":"reseller","keywords":[1,2,150,390,156]},{"article_title":"How can I set up a basic white label Reseller store?","url_key":"store","category_url_key":"reseller","keywords":[1,2,116,150,426,156]},{"article_title":"How can I set up an advanced white label store?","url_key":"advanced-store-setup","category_url_key":"reseller","keywords":[1,150,606,53,426,156]}],"keywords":[1,2,3,1,2,3,1,150,1,1,2,1,3,1,1,1,1,1,2,35,116,150,1,150,65,1,153,162,165,150,156,1,2,150,390,156,1,2,116,150,426,156,1,150,606,53,426,156]},{"category_name":"Routing","url_key":"call-routing","category_url_key":"call-routing","articles":[{"article_title":"Can I divert my new number to my mobile and/or another landline number?","url_key":"divert-mobile-landline","category_url_key":"call-routing","keywords":[1,2]},{"article_title":"I've forwarded my number to a mobile but I can't make or take calls?","url_key":"forward-mobile","category_url_key":"call-routing","keywords":[1,2,141,792,65,177]},{"article_title":"What is a call route and how do I use it?","url_key":"explained","category_url_key":"call-routing","keywords":[1,2,786,20,576,390]},{"article_title":"Can I swap my call routes on the go?","url_key":"change-routes-short-codes","category_url_key":"call-routing","keywords":[2,35,20,14,116,47,134,38,5,41,77,137,11,65,53,177,74]},{"article_title":"How can I use time diaries?","url_key":"time-diaries","category_url_key":"call-routing","keywords":[1,2,20,116,516,5]},{"article_title":"What are the different types of ring order for call queueing? ","url_key":"queue-groups","category_url_key":"call-routing","keywords":[2,786,20,576,579,1098]},{"article_title":"What are the basics of queue groups?","url_key":"queue-group-basics","category_url_key":"call-routing","keywords":[2,633,576,630,627]},{"article_title":"How can I create a basic call queue?","url_key":"queue-setup","category_url_key":"call-routing","keywords":[1,2,624,20,168,137,53,1260]},{"article_title":"What can I check if I’m having problems with my call queue?","url_key":"queue-problems","category_url_key":"call-routing","keywords":[2,62,624,20,5,53]},{"article_title":"How do I set up a conference bridge?","url_key":"conferencebridge","category_url_key":"call-routing","keywords":[1,657,17,134,660,53]},{"article_title":"How can I set up an IVR?","url_key":"ivr-setup","category_url_key":"call-routing","keywords":[1,2,20,576,168,390,137]},{"article_title":"What is the difference between a time diary and a call route?","url_key":"time-diaries-and-call-routes","category_url_key":"call-routing","keywords":[2,786,20,576,579,1098]},{"article_title":"Can I forward calls from my SIP user?","url_key":"Call-Handling-guide","category_url_key":"call-routing","keywords":[35,141,576,951,1047,411,771]},{"article_title":"How can I set up a direct dial (DDI)?","url_key":"set-up-DDI","category_url_key":"call-routing","keywords":[1,1128,576,741,1163,107,660,137,771]},{"article_title":"What are the basics of a queue notice?","url_key":"queue-notice-basics","category_url_key":"call-routing","keywords":[2,786,20,576,59,1209,630,627,717]},{"article_title":"How to set up call forwarding for your Yay.com number","url_key":"call-forwarding","category_url_key":"call-routing","keywords":[1,2,3,141,786,20,576]}],"keywords":[1,2,1,2,141,792,65,177,1,2,786,20,576,390,2,35,20,14,116,47,134,38,5,41,77,137,11,65,53,177,74,1,2,20,116,516,5,2,786,20,576,579,1098,2,633,576,630,627,1,2,624,20,168,137,53,1260,2,62,624,20,5,53,1,657,17,134,660,53,1,2,20,576,168,390,137,2,786,20,576,579,1098,35,141,576,951,1047,411,771,1,1128,576,741,1163,107,660,137,771,2,786,20,576,59,1209,630,627,717,1,2,3,141,786,20,576]},{"category_name":"SIP","url_key":"sip","category_url_key":"sip","articles":[{"article_title":"What does \"Allow External/Anonymous INVITE's\" mean in my dashboard under SIP users and/or numbers?","url_key":"sip-uri-invites","category_url_key":"sip","keywords":[1,2,107,5]},{"article_title":"What is a user?","url_key":"user","category_url_key":"sip","keywords":[1,2,47,5,41,11,65]},{"article_title":"What is RTP?","url_key":"rtp","category_url_key":"sip","keywords":[1,2,134,65]},{"article_title":"What is SIP ALG?","url_key":"alg","category_url_key":"sip","keywords":[1,2,47,5,41,65]},{"article_title":"What is SIP?","url_key":"session-initiation-protocol","category_url_key":"sip","keywords":[1,2,47,5,41,77,11,65]},{"article_title":"How can I set up a SIP trunk on a Grandstream UCM hardware PBX using a username and password?","url_key":"grandstream-ucm-setup","category_url_key":"sip","keywords":[1,2,207,147,144]},{"article_title":"What's the difference between SIP trunks and SIP users?","url_key":"trunks-users","category_url_key":"sip","keywords":[2,119,207,116,405,5,41,144,411,408]},{"article_title":"How can I set up a SIP trunk on a Grandstream UCM hardware PBX using an IP address?","url_key":"grandstream-setup","category_url_key":"sip","keywords":[1,2,44,207,417,405,144,408]}],"keywords":[1,2,107,5,1,2,47,5,41,11,65,1,2,134,65,1,2,47,5,41,65,1,2,47,5,41,77,11,65,1,2,207,147,144,2,119,207,116,405,5,41,144,411,408,1,2,44,207,417,405,144,408]},{"category_name":"SMS","url_key":"sms","category_url_key":"sms","articles":[{"article_title":"How do I send an SMS message from the Yay.com mobile app?","url_key":"mobile-sms","category_url_key":"sms","keywords":[1,3,603,1206,1200,1062,1212]},{"article_title":"How do I send an SMS message from the Yay.com desktop app?","url_key":"desktop-sms","category_url_key":"sms","keywords":[1,2]},{"article_title":"How do I receive SMS messages to my Yay mobile number?","url_key":"SMS-Routing","category_url_key":"sms","keywords":[1,2,1206,267,1212]},{"article_title":"From what numbers can I send SMS?","url_key":"SMS-numbers","category_url_key":"sms","keywords":[1]},{"article_title":"How do I send an SMS message from the Yay.com dashboard?","url_key":"dashboard-sms","category_url_key":"sms","keywords":[1]}],"keywords":[1,3,603,1206,1200,1062,1212,1,2,1,2,1206,267,1212,1,1]},{"category_name":"Softphones","url_key":"softphones","category_url_key":"softphones","articles":[{"article_title":"How do I set up Grandstream Wave for Android?","url_key":"grandstream-wave-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Grandstream Wave for iOS?","url_key":"gs-wave-ios","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on iOS?","url_key":"linphone-ios","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on Mac?","url_key":"linphone-mac","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the MAC OS Telephone softphone app with my VoIP service?","url_key":"mac-os-setup","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the Bria Solo (X-Lite) softphone app with my VoIP service?","url_key":"x-lite-install-instructions","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up the Zoiper Lite softphone app for Android?","url_key":"zoiper-lite-install-android","category_url_key":"softphones","keywords":[1,2,5,41,177]},{"article_title":"How do I set up Zoiper Beta on Android?","url_key":"zoiper-beta-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Zoiper on iOS?","url_key":"registering-zoiper","category_url_key":"softphones","keywords":[1,2]},{"article_title":"I have a Windows phone and am using a soft phone, but sometimes I can't receive calls. Why is that?","url_key":"windows-support","category_url_key":"softphones","keywords":[2]},{"article_title":"What is a softphone?","url_key":"what-is-a-softphone","category_url_key":"softphones","keywords":[1,2]},{"article_title":"Where can I download VoIP software?","url_key":"download-voip-software","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up Linphone on Android?","url_key":"linphone-android","category_url_key":"softphones","keywords":[1,2]},{"article_title":"How do I set up ZoIPer on a Windows phone?","url_key":"zoiper-windows-phone","category_url_key":"softphones","keywords":[1,2,62,119,14,116,47,168,107,56,38,5,41,110,174,77,137,11,65,53,177]},{"article_title":"How do I set up Bria Mobile on iOS?","url_key":"bria-mobile-ios","category_url_key":"softphones","keywords":[1,2,441,5,411,77,137,177]},{"article_title":"How do I set up Zoiper on Mac?","url_key":"zoiper-mac","category_url_key":"softphones","keywords":[1,2,35,5,77,177]}],"keywords":[1,2,1,2,1,2,1,2,1,2,1,2,1,2,5,41,177,1,2,1,2,2,1,2,1,2,1,2,1,2,62,119,14,116,47,168,107,56,38,5,41,110,174,77,137,11,65,53,177,1,2,441,5,411,77,137,177,1,2,35,5,77,177]},{"category_name":"SSL Certificates","url_key":"ssl-certificates","category_url_key":"ssl-certificates","articles":[{"article_title":"How do I configure SSL on NGINX?","url_key":"configure-nginx","category_url_key":"ssl-certificates","keywords":[3,225,555,549,552]},{"article_title":"How do I configure SSL on Apache?","url_key":"configure-apache","category_url_key":"ssl-certificates","keywords":[3]},{"article_title":"What is an SSL Certificate?","url_key":"what-is-an-ssl-certificate","category_url_key":"ssl-certificates","keywords":[3,282,1068,867,549,552,846]}],"keywords":[3,225,555,549,552,3,3,282,1068,867,549,552,846]},{"category_name":"Unified Communications","url_key":"unified-communications","category_url_key":"unified-communications","articles":[{"article_title":"How do I set chat permissions?","url_key":"messaging-permissions","category_url_key":"unified-communications","keywords":[1,2]},{"article_title":"How do I send a message via my Yay mobile app?","url_key":"message-mobile-app","category_url_key":"unified-communications","keywords":[1,1258]},{"article_title":"How do I create a group chat on the mobile app?","url_key":"group-mobile-app","category_url_key":"unified-communications"},{"article_title":"How do I send a message via my Yay desktop app?","url_key":"message-desktop-app","category_url_key":"unified-communications","keywords":[1,2]},{"article_title":"How do I create a group chat on the desktop app?","url_key":"group-desktop-app","category_url_key":"unified-communications","keywords":[1,2]}],"keywords":[1,2,1,1258,null,1,2,1,2]},{"category_name":"Voicemail","url_key":"voicemail","category_url_key":"voicemail","articles":[{"article_title":"How do I configure a mailbox?","url_key":"configuring-mailbox","category_url_key":"voicemail","keywords":[1,2]},{"article_title":"How do I listen to my voicemail from an external source or number?","url_key":"access-external-source","category_url_key":"voicemail","keywords":[2]},{"article_title":"What are the options for voicemail mailboxes? Can I have different ones for a group of people and one for me personally?","url_key":"mailbox-options","category_url_key":"voicemail","keywords":[2,47,128,11,65]},{"article_title":"What's the default access number for my personal voicemail box?","url_key":"default-personal-mailbox-number","category_url_key":"voicemail","keywords":[2,119,47,41,128]},{"article_title":"How do I listen to my voicemail messages?","url_key":"listen","category_url_key":"voicemail","keywords":[1,2,294,297,291,128]},{"article_title":"How do I change my mailbox greeting? ","url_key":"change-mailbox-greeting","category_url_key":"voicemail","keywords":[1,297,534,546,128]},{"article_title":"How do I change my voicemail password?","url_key":"change-voicemail-password","category_url_key":"voicemail","keywords":[1,2,35,759,960,534,291]}],"keywords":[1,2,2,2,47,128,11,65,2,119,47,41,128,1,2,294,297,291,128,1,297,534,546,128,1,2,35,759,960,534,291]},{"category_name":"VoIP","url_key":"voip","category_url_key":"voip","articles":[{"article_title":"How do I make or receive a VoIP call?","url_key":"using-voip","category_url_key":"voip","keywords":[2,600,65,53,177]},{"article_title":"How many lines do I need?","url_key":"unlimited-lines","category_url_key":"voip","keywords":[2]},{"article_title":"I have a VoIP device that doesn't seem to work with VoIP. How do I get it to work reliably?","url_key":"reliability","category_url_key":"voip","keywords":[1,2]},{"article_title":"Is the quality of a VoIP call as good as a traditional phone?","url_key":"voip-quality","category_url_key":"voip","keywords":[1,2]},{"article_title":"What is call encryption, TLS and SRTP?","url_key":"voip-call-encryption","category_url_key":"voip","keywords":[1,2]},{"article_title":"What is VoIP?","url_key":"what-is-voip","category_url_key":"voip","keywords":[1,2,134,65]},{"article_title":"What is the Yay provisioning service?","url_key":"auto-provisioning","category_url_key":"voip","keywords":[1,2,393,351,348,77,137,53]},{"article_title":"How can I change my opening hours over the Christmas period?","url_key":"christmas-time-diary","category_url_key":"voip","keywords":[1,2,20,393,390,579,137]},{"article_title":"What do I need to get started on Yay?","url_key":"starting-with-yay","category_url_key":"voip","keywords":[1,786,783,5,777,780,771]},{"article_title":"I’ve added a new business number, how do I make It ring? ","url_key":"new-number-setup","category_url_key":"voip","keywords":[1,720,630,783,561,921,771]},{"article_title":"What is a call whisper and when would I use one?","url_key":"call-whisper","category_url_key":"voip","keywords":[2,720,141,660,11]},{"article_title":"What is an emergency address and why do I need one? ","url_key":"emergency-address","category_url_key":"voip","keywords":[2,720,636,183,639,642,134,107,771]},{"article_title":"How can I conference calls on a Grandstream phone?","url_key":"grandstream-conference","category_url_key":"voip","keywords":[1,720,786,657,393,44,300,771]},{"article_title":"How can I set up Bria Solo with Yay?","url_key":"bria-solo","category_url_key":"voip","keywords":[1,2,441,996,62,77,74]},{"article_title":"Can I use Yay while abroad? ","url_key":"calls-abroad","category_url_key":"voip","keywords":[1,720,900,951,999,771]},{"article_title":"Can I use my existing phonebook?","url_key":"existing-phonebook","category_url_key":"voip","keywords":[2,258,107,339,543,771]},{"article_title":"Why can't I make an outbound call from my desktop app?","url_key":"outbound-desktop-app","category_url_key":"voip","keywords":[1,2,597,957,756,753,1053,606,876,771]},{"article_title":"How do I add contacts to my Yay desktop app?","url_key":"add-contacts-desktop-app","category_url_key":"voip","keywords":[1,2,345,804,339]},{"article_title":"What is Digital Voice?","url_key":"what-is-digital-voice","category_url_key":"voip","keywords":[1,2,3,801,107,1197,65,53]}],"keywords":[2,600,65,53,177,2,1,2,1,2,1,2,1,2,134,65,1,2,393,351,348,77,137,53,1,2,20,393,390,579,137,1,786,783,5,777,780,771,1,720,630,783,561,921,771,2,720,141,660,11,2,720,636,183,639,642,134,107,771,1,720,786,657,393,44,300,771,1,2,441,996,62,77,74,1,720,900,951,999,771,2,258,107,339,543,771,1,2,597,957,756,753,1053,606,876,771,1,2,345,804,339,1,2,3,801,107,1197,65,53]},{"category_name":"VoIP Calls","url_key":"voip-calls","category_url_key":"voip-calls","articles":[{"article_title":"Can I personalise my caller ID on a call by call basis?","url_key":"selectable-caller-id","category_url_key":"voip-calls","keywords":[2]},{"article_title":"How much do calls to 08 numbers cost me, and why?","url_key":"08-charges","category_url_key":"voip-calls","keywords":[2,792]},{"article_title":"I’ve been charged extra for my calls. How and why does that happen?","url_key":"international-call-costs","category_url_key":"voip-calls","keywords":[1,2]},{"article_title":"Why does my phone ring but there's no one there & I can't see the number in my dashboard?","url_key":"ghost-calls","category_url_key":"voip-calls","keywords":[2,47,134,11]},{"article_title":"So what are Premium Rate Services and how do they affect me? ","url_key":"premium-rate-numbers","category_url_key":"voip-calls","keywords":[2,558,792,116,528,134,107,561]},{"article_title":"How can I check the cost of a call? ","url_key":"call-cost-calculator","category_url_key":"voip-calls","keywords":[558,116,528,107,53]},{"article_title":"How can I change my caller ID on the Yay apps?","url_key":"change-caller-id","category_url_key":"voip-calls","keywords":[1,2,50,116,134,5,77,137,11,177]},{"article_title":"What can I do if I am experiencing nuisance calls? ","url_key":"nuisance-calls","category_url_key":"voip-calls","keywords":[2,621,618]},{"article_title":"How do I change my caller ID?","url_key":"caller-id","category_url_key":"voip-calls","keywords":[1,2]},{"article_title":"Which countries are included in my plan?","url_key":"included-countries","category_url_key":"voip-calls","keywords":[1,2,486,951,939,936,948,816,945,942,780,771]},{"article_title":"Do I have to pay to call someone else on our network?","url_key":"internal-calls","category_url_key":"voip-calls","keywords":[2,981,978,762,984]},{"article_title":"How do I use inbound and outbound call statistics?","url_key":"inbound-outbound-call-statistics","category_url_key":"voip-calls","keywords":[1,2,951,1191,1194,1188,714,684]},{"article_title":"How do I set up wallboards?","url_key":"calls-wallboards","category_url_key":"voip-calls","keywords":[2,1188,714,705,684]},{"article_title":"What should I check when inbound calls are failing? ","url_key":"inbound-calls","category_url_key":"voip-calls","keywords":[1,720,20,576,1191,915,53,771]},{"article_title":"What should I check if my outbound calls are failing? ","url_key":"outbound-calls","category_url_key":"voip-calls","keywords":[1,720,558,1194,498,915,53,771]},{"article_title":"What is call queue availability?","url_key":"queue-availability","category_url_key":"voip-calls"}],"keywords":[2,2,792,1,2,2,47,134,11,2,558,792,116,528,134,107,561,558,116,528,107,53,1,2,50,116,134,5,77,137,11,177,2,621,618,1,2,1,2,486,951,939,936,948,816,945,942,780,771,2,981,978,762,984,1,2,951,1191,1194,1188,714,684,2,1188,714,705,684,1,720,20,576,1191,915,53,771,1,720,558,1194,498,915,53,771,null]},{"category_name":"VoIP Network","url_key":"voip-network","category_url_key":"voip-network","articles":[{"article_title":"How do I setup Advanced IP Scanner for Windows?","url_key":"advanced-ip-setup-instructions","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"How do I disable SIP ALG in my Technicolor TG588v V2/TG589Vac?","url_key":"sip-alg-technicolor-tg588v-v2","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I disable SIP ALG in my Technicolor TG582n/TG589/TG585?","url_key":"sip-alg-technicolor-routers","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I set up a Draytek with a Virgin Media Superhub?","url_key":"draytek-virgin-media-modem-only-mode","category_url_key":"voip-network","keywords":[2,372,492,363,498,495,360]},{"article_title":"How do I set up a Draytek with an ADSL connection on Sky/TalkTalk/BT/Plusnet?","url_key":"draytek-adsl-setup","category_url_key":"voip-network","keywords":[2]},{"article_title":"How do I set up the Quality of Service (QoS) for a Draytek?","url_key":"draytek-qos-setup","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"How much bandwidth do I need to make a VoIP call work?","url_key":"voip-bandwidth-requirements","category_url_key":"voip-network","keywords":[1,2]},{"article_title":"What can I do if I have a BT Business Hub Version 5 and am having issues making and receiving calls?","url_key":"disable-sip-alg-bt-business-hub","category_url_key":"voip-network","keywords":[2,792]},{"article_title":"What can I do if I have a Virgin broadband connection and can't make or receive calls and/or call quality is bad?","url_key":"virgin-broadband","category_url_key":"voip-network","keywords":[1,2,792,5,498,360]},{"article_title":"I’m terrified of using VoIP in case my broadband or data connection goes down and I can’t receive calls to my number. Does Yay have a solution to that?","url_key":"broadband-goes-down","category_url_key":"voip-network","keywords":[1,2,65,53]},{"article_title":"How do I setup LanScan IP scanner for Mac OS?","url_key":"lanscan-setup-instructions","category_url_key":"voip-network","keywords":[2]},{"article_title":"We are located in a Regus serviced office and I can't get my service to work?","url_key":"voip-not-working-regus-serviced-office","category_url_key":"voip-network","keywords":[2,792,47,11,65]},{"article_title":"What do I need to change on my firewall to make VoIP calls work?","url_key":"voip-firewall-changes","category_url_key":"voip-network","keywords":[1,2,62,14,5,41,77,11]},{"article_title":"What ports on my firewall and/or network do VoIP calls use?","url_key":"voip-firewall-ports","category_url_key":"voip-network","keywords":[2,125,116,77,65]},{"article_title":"How do I put my Virgin Media Hitron CGNv4 router into modem mode?","url_key":"hitron-cgnv4-modem-mode","category_url_key":"voip-network","keywords":[2,35,62,125,792,47,5,41,174,137,11,65,53]},{"article_title":"How do I turn off SIP ALG on a Draytek router?","url_key":"draytek-sip-alg-option","category_url_key":"voip-network","keywords":[2,62,119,14,125,116,5,41,174,8,77,137,11,65,53]},{"article_title":"I want to place my Virgin Media Router into modem only mode. What router should I buy and how could it work?","url_key":"virgin-media-router-modem-mode","category_url_key":"voip-network","keywords":[1,2,369,62,372,792,363,357,366,360]},{"article_title":"What is the maximum MTU size I can transmit and receive to SIP traffic if I’m using UDP?","url_key":"udp-maximum-mtu-size","category_url_key":"voip-network","keywords":[531,44,116,47,507,528,516,5,519,525,522,513,504,137]},{"article_title":"What is the ‘Emergency Services Line Identifier’ and what does it do?","url_key":"emergency-services-caller-id","category_url_key":"voip-network","keywords":[2,50,636,630,642]}],"keywords":[1,2,2,2,2,372,492,363,498,495,360,2,1,2,1,2,2,792,1,2,792,5,498,360,1,2,65,53,2,2,792,47,11,65,1,2,62,14,5,41,77,11,2,125,116,77,65,2,35,62,125,792,47,5,41,174,137,11,65,53,2,62,119,14,125,116,5,41,174,8,77,137,11,65,53,1,2,369,62,372,792,363,357,366,360,531,44,116,47,507,528,516,5,519,525,522,513,504,137,2,50,636,630,642]},{"category_name":"VoIP Phones","url_key":"voip-phones","category_url_key":"voip-phones","articles":[{"article_title":"How can I setup a Grandstream GXV 3275?","url_key":"gxv-3275-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure a Panasonic HDV-130?","url_key":"pansonic-hdv-130","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure a Polycom VVX 400 business media IP phone?","url_key":"polycom-vvx-400-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I configure my Cisco 7940/7960 for SIP service?","url_key":"cisco-7940-7960-ip-phone-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How can I disable ghost calls on a Yealink W52P with older firmware?","url_key":"ghost-calls-w52p","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I eliminate ghost calls on my Yealink T48G phone?","url_key":"yealink-t48g-ghost-calls","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I enable call forwarding on my device?","url_key":"devices-call-forwarding","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I enable short codes on a Grandstream or Cisco VoIP device?","url_key":"enable-short-codes-grandstream","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I make my call route display on my Grandstream when my phone rings? ","url_key":"grandstream-call-route-display","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I make my message waiting indicator (MWI) flash when I receive a voicemail on my hardware phone?","url_key":"message-waiting-indicator","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I set up a Cisco SPA303 IP phone?","url_key":"cisco-spa-303-ip-phone","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Cisco SPA504G IP phone?","url_key":"cisco-spa504g-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Cisco SPA942 IP phone?","url_key":"cisco-spa942-instructions","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,168,134,107,5,41,110,174,77,137,11,65,53]},{"article_title":"How do I set up a Gigaset N300IP/N510IP phone?","url_key":"gigaset-n300ip","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Grandstream DP715 IP phone?","url_key":"dp715-setup-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Grandstream DP750 base and DP720 handset?","url_key":"dp-750-and-dp-720","category_url_key":"voip-phones","keywords":[1,2,972,666,663,44,771]},{"article_title":"How do I set up a Polycom VVX300 business media IP phone?","url_key":"polycom-vvx300-instructions","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Snom IP phone?","url_key":"snom-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up a Yealink T series IP phone?","url_key":"t40p-setup-instructions","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,5,41,174,77,137,11,65,53]},{"article_title":"How do I set up BLF on a Grandstream phone?","url_key":"grandstream-blf-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I set up my Polycom IP550 business media phone?","url_key":"polycom-ip550-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I setup a Cisco SPA112 VoIP adaptor?","url_key":"cisco-spa112-voip-adaptor-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I setup a Grandstream HT701 VoIP adaptor?","url_key":"ht701-setup","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"How do I transfer calls on a Siemens Gigaset DX800 all in one VoIP phone?","url_key":"setup-transfers-gigaset-dx800","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How can I activate SIP TLS encryption on my Yealink phone?","url_key":"sip-tls-encryption-yealink","category_url_key":"voip-phones","keywords":[1,2]},{"article_title":"What is a dial plan?","url_key":"dial-plan","category_url_key":"voip-phones","keywords":[2]},{"article_title":"Why can't I make TLS (encryption) work on my Siemens Gigaset phone?","url_key":"siemens-gigaset-tls-encryption","category_url_key":"voip-phones","keywords":[1,2,47,77,65]},{"article_title":"Why does overlapping requests appear on my phone?","url_key":"overlapping-requests","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I register a Yealink W52 handset to the base?","url_key":"register-w52-handset-to-base","category_url_key":"voip-phones","keywords":[2,35,62,119,116,47,134,107,5,41,77,137,11,65,53]},{"article_title":"How do I set up a Cisco 8861 phone?","url_key":"cisco-8861-setup","category_url_key":"voip-phones","keywords":[1,2,35,62,119,14,116,47,5,41,174,77,137,11,53]},{"article_title":"How do I set up BLF on my Cisco 8861?","url_key":"cisco-8861-blf","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I factory reset a Snom 300 or 320?","url_key":"factory-reset-snom300-320-series","category_url_key":"voip-phones","keywords":[2,62,207,116,47,107,5,41,174,77,137,11,65,53]},{"article_title":"How do I factory reset a Snom 360 or 370?","url_key":"factory-reset-snom-360-370","category_url_key":"voip-phones","keywords":[2,62,119,116,47,5,41,174,77,137,11,65,53]},{"article_title":"How do I factory reset a Snom 710?","url_key":"factory-reset-snom-710","category_url_key":"voip-phones","keywords":[2]},{"article_title":"How do I set up a Grandstream GXP16xx or GXP21xx series IP phone?","url_key":"gxp-16-21-series-setup","category_url_key":"voip-phones","keywords":[1,2,303,309,306,315,312,318,321,324,327,330,44,300,5,41,77,11]},{"article_title":"How can I configure my phonebook with a Grandstream VoIP phone?","url_key":"phonebook-setup-grandstream","category_url_key":"voip-phones","keywords":[1,2,303,309,306,315,312,318,321,324,327,330,342,62,345,47,339,351,348,41]},{"article_title":"How do I set up a Htek series IP phone?","url_key":"htek-setup","category_url_key":"voip-phones","keywords":[1,2,387,390,5,77,137]},{"article_title":"What are the different types of VPK's for Grandstream phones?","url_key":"grandstream-vpk-definitions","category_url_key":"voip-phones","keywords":[1,2,44,300,47,11,435]},{"article_title":"How do I disable ghost calls on an OBIHAI OBi 10XX Series IP phone?","url_key":"ghost-calls-obihai-phone","category_url_key":"voip-phones","keywords":[2,393,444,47,134,77]},{"article_title":"Why aren't short codes working on my Grandstream phone?","url_key":"grandstream-short-codes","category_url_key":"voip-phones","keywords":[2,44,300,47,38,77]},{"article_title":"How do I transfer calls on a Grandstream phone?","url_key":"grandstream-transfers","category_url_key":"voip-phones","keywords":[2,29,44,300,134,110,77]},{"article_title":"How can I disable ghost calls on Grandstream GXP16xx or GXP21xx Series IP phones?","url_key":"ghost-calls-grandstreams","category_url_key":"voip-phones","keywords":[2,444,47,38,77,11,53]},{"article_title":"How do I set up the Yealink W60P base and handsets?","url_key":"yealink-w60p-base","category_url_key":"voip-phones","keywords":[1,2,390,41,77,11,65]},{"article_title":"How do I turn off ghost calling on a Yealink phone?","url_key":"ghostcallingyealink","category_url_key":"voip-phones","keywords":[1,702,444,696,41,690,693,699]},{"article_title":"How can I set up BLF on a Polycom?","url_key":"polycom-faq","category_url_key":"voip-phones","keywords":[1,2,732,393,729,77]},{"article_title":"How can I set up BLF on a Yealink T series IP phone?","url_key":"yealink-blf","category_url_key":"voip-phones","keywords":[2,732,390,41,77,699]},{"article_title":"Can I use my existing analogue phones with Yay?","url_key":"analogue-adapters","category_url_key":"voip-phones","keywords":[1,35,774,390,77,11,771]},{"article_title":"How can I stop ghost calls on my Polycom phone? ","url_key":"polycom-ghost-calls","category_url_key":"voip-phones","keywords":[2,702,444,729,771]},{"article_title":"How can I disable ghost calls on my Snom IP phone?","url_key":"snom-ghost-calls","category_url_key":"voip-phones","keywords":[1,702,444,618,134,77]},{"article_title":"Why can't I access the web Interface of my Polycom?","url_key":"polycom-web-interface-disabled","category_url_key":"voip-phones","keywords":[2,47,696,729,411,780,1002,11,65,53]},{"article_title":"How do I factory reset my Polycom handset?","url_key":"how-to-factory-reset-polycom","category_url_key":"voip-phones","keywords":[2,729,780,1166,77,1002,137,11,65,53,1110]},{"article_title":"How do I turn off ghost calling on a Grandstream HandyTone adaptor?","url_key":"ghostcallinghandytone","category_url_key":"voip-phones","keywords":[2,44,300,1203,417,47,11,771]},{"article_title":"How do I set up new hardware using config files?","url_key":"advanced-hardware-config","category_url_key":"voip-phones","keywords":[1,2,393,258,966,44,699]},{"article_title":"Do I need a VoIP service for a VoIP phone to work?","url_key":"need-voip-service-or-voip-phone","category_url_key":"voip-phones","keywords":[1]},{"article_title":"Why won't my Grandstream make calls?","url_key":"","category_url_key":"voip-phones","keywords":[2]}],"keywords":[1,2,1,2,1,2,1,2,1,2,2,2,2,2,2,1,2,1,2,1,2,35,62,119,14,116,47,168,134,107,5,41,110,174,77,137,11,65,53,1,2,1,2,1,2,972,666,663,44,771,1,2,1,2,1,2,35,62,119,14,116,47,5,41,174,77,137,11,65,53,1,2,1,2,1,2,1,2,2,1,2,2,1,2,47,77,65,2,2,35,62,119,116,47,134,107,5,41,77,137,11,65,53,1,2,35,62,119,14,116,47,5,41,174,77,137,11,53,2,2,62,207,116,47,107,5,41,174,77,137,11,65,53,2,62,119,116,47,5,41,174,77,137,11,65,53,2,1,2,303,309,306,315,312,318,321,324,327,330,44,300,5,41,77,11,1,2,303,309,306,315,312,318,321,324,327,330,342,62,345,47,339,351,348,41,1,2,387,390,5,77,137,1,2,44,300,47,11,435,2,393,444,47,134,77,2,44,300,47,38,77,2,29,44,300,134,110,77,2,444,47,38,77,11,53,1,2,390,41,77,11,65,1,702,444,696,41,690,693,699,1,2,732,393,729,77,2,732,390,41,77,699,1,35,774,390,77,11,771,2,702,444,729,771,1,702,444,618,134,77,2,47,696,729,411,780,1002,11,65,53,2,729,780,1166,77,1002,137,11,65,53,1110,2,44,300,1203,417,47,11,771,1,2,393,258,966,44,699,1,2]},{"category_name":"Yay.com","url_key":"voip-provider","category_url_key":"voip-provider","articles":[{"article_title":"Who are Yay and what do you do?","url_key":"yay","category_url_key":"voip-provider","keywords":[1]},{"article_title":"Can I test your service before sign up?","url_key":"trial-service","category_url_key":"voip-provider","keywords":[1,2]},{"article_title":"How do I choose a VoIP Provider?","url_key":"choosing-voip-providers","category_url_key":"voip-provider","keywords":[1,2]},{"article_title":"Does Yay take our customers' cyber security seriously?","url_key":"cyber-security","category_url_key":"voip-provider","keywords":[1,2,35,62,867,771]},{"article_title":"Is Yay scalable for my business? ","url_key":"scalability","category_url_key":"voip-provider","keywords":[1,2,35,62,774,804,771]}],"keywords":[1,1,2,1,2,1,2,35,62,867,771,1,2,35,62,774,804,771]},{"category_name":"Yay.com App","url_key":"yay-com-app","category_url_key":"yay-com-app","articles":[{"article_title":"How do I make and receive calls with the VoIP WebPhone?","url_key":"voip-webphone-setup","category_url_key":"yay-com-app","keywords":[1,2]},{"article_title":"How do I update my SIP user details in bulk?","url_key":"sip-user-bulk-update","category_url_key":"yay-com-app","keywords":[1,2,600,411,543,53]},{"article_title":"How do I upgrade from a Yay Trial account to a full Yay account?","url_key":"yaylite-upgrade","category_url_key":"yay-com-app","keywords":[1,2,1143,942,174,1110]},{"article_title":"I’m using Yay.com Trial for mobile - how do I top up or add users and numbers?","url_key":"yaylite-topup-add-numbers","category_url_key":"yay-com-app","keywords":[1,2,603,597,174,177]},{"article_title":"How do I enable do not disturb (DND) on the Yay.com apps?","url_key":"enable-do-not-disturb","category_url_key":"yay-com-app","keywords":[1,2,603,597,62,32,137,11,53,177]},{"article_title":"I logged in as the wrong user using the Yay.com mobile app - How do I change to the correct one?","url_key":"change-user","category_url_key":"yay-com-app","keywords":[1,2,573,597,116,47,134,5,600,411,606,65,53,177]},{"article_title":"How do I transfer calls on the Yay.com smartphone apps?","url_key":"transferring-calls","category_url_key":"yay-com-app","keywords":[1,2,528,41,110,231,137,11,53,177]},{"article_title":"How do I deploy a user to the Yay desktop app from my dashboard?","url_key":"deploy-user-desktop","category_url_key":"yay-com-app","keywords":[1,2,609,393,606,174,11]},{"article_title":"How do I use the Yay.com WebPhone?","url_key":"setting-up-webphone","category_url_key":"yay-com-app","keywords":[1]},{"article_title":"How do I transfer calls on the Yay desktop app?","url_key":"webphone-transferring","category_url_key":"yay-com-app","keywords":[1,597,873,741,696,110,918,231,921,74,876,771]},{"article_title":"How can I troubleshoot push notifications for the Yay app on the Android? ","url_key":"troubleshooting-android","category_url_key":"yay-com-app","keywords":[1,2,603,597,609,531,837,912,909,915,137]},{"article_title":"How do I reset my password for the Yay desktop app?","url_key":"desktop-password","category_url_key":"yay-com-app","keywords":[1,2,873,987,990]},{"article_title":"How can I deploy the Yay.com mobile app?","url_key":"deploy-mobile-app","category_url_key":"yay-com-app","keywords":[1,2,3,603,597,957,1053,1062,945,528,606,77]},{"article_title":"What do the app icons mean?","url_key":"app_icons_meaning","category_url_key":"yay-com-app","keywords":[1,2,603,597,957,732,774,345,654,873,759,960,1062,945]},{"article_title":"How do I add contacts to my Yay.com mobile app?","url_key":"add-contacts-to-yay-app","category_url_key":"yay-com-app","keywords":[1,2,345,804,339]},{"article_title":"How do I add multiple accounts to my Yay app?","url_key":"multi-user","category_url_key":"yay-com-app","keywords":[1,2,486,603,597,1200,1062,945,780,771]},{"article_title":"How do I add multiple Yay mobile apps to a user?","url_key":"multi-device","category_url_key":"yay-com-app","keywords":[1,603,597,966,1200,1062,945,771]},{"article_title":"How do I deploy a user to the Yay.com mobile app from my dashboard?","url_key":"deploy-user-mobile","category_url_key":"yay-com-app","keywords":[1,2,603,609,393,1200,945,870,606,11,771]},{"article_title":"Where can I find my company code?","url_key":"where-can-i-find-my-company-code","category_url_key":"yay-com-app","keywords":[1,2]},{"article_title":"What is call feedback?","url_key":"call-feedback","category_url_key":"yay-com-app","keywords":[1]},{"article_title":"What are all the ways I can deploy the Yay.com desktop app?","url_key":"desktop-app-deployment-all","category_url_key":"yay-com-app","keywords":[1]}],"keywords":[1,2,1,2,600,411,543,53,1,2,1143,942,174,1110,1,2,603,597,174,177,1,2,603,597,62,32,137,11,53,177,1,2,573,597,116,47,134,5,600,411,606,65,53,177,1,2,528,41,110,231,137,11,53,177,1,2,609,393,606,174,11,1,1,597,873,741,696,110,918,231,921,74,876,771,1,2,603,597,609,531,837,912,909,915,137,1,2,873,987,990,1,2,3,603,597,957,1053,1062,945,528,606,77,1,2,603,597,957,732,774,345,654,873,759,960,1062,945,1,2,345,804,339,1,2,486,603,597,1200,1062,945,780,771,1,603,597,966,1200,1062,945,771,1,2,603,609,393,1200,945,870,606,11,771,1,2,1,1]}],"categoryUrlKey":"my-account","faq":{"id":467,"title":"Can I set different permissions for each member?","content":"

Of course!

When you add a new member you can choose which areas of the account they have access to, depending on the Member Roles. Just simply un-tick the boxes to the areas you don’t want them to have access to – you are in complete control. You can also come back and edit this at any time.

$\"member$

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!

","metaTitle":null,"metaDescription":null,"userVoteValue":null,"categoryName":"My Account","categoryUrlKey":"my-account"},"faqKey":"controlling-member-permissions"}]