Did you know we also sell domains?
Add domain registration to your VoIP service and manage your business in one location, anytime!
If you'd like to play your own music, please refer to the guide on adding audio.
You'll have to use either the default Hold Music Playlist given to you, or customise your own. For either of these options, you can find their configuration pages in My Dashboard > My VoIP > Config > Playlists. Here you'll be able to add, edit and customise your playlists.
Setting Hold Music:
You can set hold music in several places:
1. Users. Hold music can be set on a per user basis, and this is used for outbound calls. Go to My Dashboard > My VoIP > Users > Users, and edit the desired user. You'll see an option called "Hold Music Playlist". You'll be able to select one of your predetermined playlists here. From now on, the default hold music for this user will be this.
2. Call Routes. For inbound calls, hold music playlists can be set for different call routes - you have the choice between either using the User Default (as above), in which case the hold music will be user dependent, or by choosing a unique playlist from your preset playlists on a per route basis. To find this, navigate to My Dashboard > My VoIP > Routing > Call Routes and edit the call route of your choice. You'll see an option called "Hold Music" at the top - use this to set the hold music to your preferred option.
5 February 2018
Learn why more and more schools, colleges and universities are turning to hosted VoIP for their internal and external communications.
8 December 2017
Enjoy control over your phone system and avoid unwanted VoIP call charges. Use your Cloud PBX to restrict premium rate call costs and block nuisance calls.
21 November 2017
Businesses lose around £90m in sales just from missed calls. Here's how your hosted VoIP Cloud PBX can stop your business losing valuable calls and revenue.