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Frequently Asked Questions >
Integration Questions >
How can I integrate my Yay.com phone system with Hubspot CRM?
Q.

How can I integrate my Yay.com phone system with Hubspot CRM?

A.

Connect your Yay.com phone system to HubSpot CRM with our easy to implement HubSpot calling integration.

 

HubSpot's integrated CRM allows you to create a large phonebook and manage your contacts - we can then link to HubSpot, so when they call your Yay.com phone number it pulls all of their details and credentials, meaning a smooth and fast experience for both your business and your contact! 

 

You can also use the business VoIP features such as Voicemail Transcription and Call Recording to log the data against a contact, so you have all the information in one place. 

 

Setting up the CRM integration is super easy, just follow the steps below: 

 

 

Step 1

 

Navigating to integration in Yay.com dashboard

In your Yay.com dashboard, navigate to Your Account > Integrations. From here select "Install integration" and click on HubSpot. 

 

 

Step 2

 

Logging in to Hubspot to integrate the CRM

Log in with either your HubSpot account credentials, your Google login or SSO (Single Sign-On) details, or create a HubSpot account here too.

 

 

Step 3

 

Allowing permissions for Hubspot CRM integration

Once you're logged in, click the "Grant Access" button, and then you'll have a few different options to enable/disable. These can be changed in your Yay.com account later on too. Then just click the "Complete Installation" button and you'll be all good to go! 

 

 

Step 4

 

Complete the Integration with the Hubspot CRM

You'll be taken back to Yay.com, where you can then choose to Upload Call Recordings, Upload Voicemails, Upload Voicemail Transcriptions and enable Two Way Contact Sync. You'll also find under Voice > Config > Phonebooks, a phonebook will have been created called "Imported from HubSpot", which you can then use to link to your various VoIP Phones!

 

If you wanted to be able to call you contacts at the click of a button from HubSpot, you'll need to install our Click-to-Dial chrome extension! We have a Click to Dial FAQ to help and assist you. 

 

HubSpot integration is a feature of our Enterprise plan and you can take a look at all the other business VoIP features we offer on our Compare Plans Page.

 

If you need any further help today, please don't hesitate to contact our friendly support team!

Yay.com FAQ
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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service