How do I set up and use Click to Dial with Google Chrome?

To set up Click to Dial with Google Chrome, you will first need access to the feature which is included as part of the Enterprise and Flying High plans - if you are not already on one of these plans, you can upgrade here:
Our Click to Dial browser extension automatically detects phone numbers on webpages and converts them into clickable links, allowing quick and easy one-click dialling. Clicking on a number will ring your user, and picking up the call will begin the call to the number you clicked.
You can download our Click to Dial Chrome Extension by select “Add to Chrome" from within the Extensions section of the Chrome Web Store.
You can access and enable Click to Dial settings by clicking on the extension within Chrome:


Step 1:


CLick2Dial Step 1

Click on your new Click to Dial Extension in Chrome and log in to your account


Step 2:


Click2Dial Step 2

Select your User from the list - this is the user that will ring when you click on a number



Step 3:


Click2Dial Step 3


Start making calls using Click to Dial! Numbers that can be dialled will appear as a hyperlink, simply click the number, and it will ring through to your Yay devices. 


click2dial features

Highlight phone Numbers Toggle: 

Enabled will hyperlink numbers you can click to dial

Disabled will disable click to dial


Present Call as ‘Click to Dial’ 

Enabled will display the “inbound” call on your screen as ‘Click to Dial’, followed by the number you are dialling

Disabled will display the “inbound” call on your screen as the number you are dialling only.


Did you know...

If you have been invited to use the Desktop App, you can use your Desktop App login to activate your Click to Dial Chrome extension, instead of the account holder's login. This means if you are the account holder you do not need to share your login with any colleagues.


The Click to Dial extension will save many minutes. Instead of either copying and pasting, or manually typing phone numbers into a desk phone or softphone, you can just simply click to call your contacts.


If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!

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