Cloud PBX

What is call parking and how does it work?

What Is Call Parking?

Call parking is as the name suggests where you can park a call.  When you park a call the caller is placed on hold until you or another person takes the parked call out of its parking space!  Anyone can park or un-park a call, so it's a popular way of transferring calls in a small office where you can see each other.  "Hey Fred, there is a call for you parked on 1!"


How Does It Work?


To park or un-park a call simply dial * followed by 11 by default.  The park feature can be edited like other short codes. This parks a call in "Parking Space 1". To un-park a call (EG: Remove from hold and pick it up again) simply dial the same again from your device or another like your colleagues. EG: dial * followed by 11. We configure 5 parking spaces for you by default so you can park in space 2 by using *12, space 3, *13, and all the way up to space 5, with * 15.

If you don't like our default shortcodes for parking, remember that you can configure short codes to park and un-park a call in your dashboard at Voice > Config > Short Code.


If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!

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