To set up a call queue, you will first need access to the feature which is included as part of the “Enterprise” plan - if you are not already on this plan, you can upgrade here:
yay.com/account/member/plans/
Wallboards are used to monitor all queues on a specified call route. You can also specify the time period (hour, day, week, month, quarter, year) and the time lapse (calendar or rolling) for your stats, too:
You can then pick which type of wallboard you would like - each shows different data:
-
User Statistics
-
Complete Call Statistics
-
Call Totals and Averages
-
Call History
-
Calls and Users
-
Simplified Calls and Users
Once you have picked the settings you'd like, you can create a URL to access your wallboard and save. Please note, you will need to be logged into your Yay.com account in order to access your wallboard!
