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Q.

How can I use Time Diaries?

A.

You can set which call routes are used throughout certain times of the day and shape it to your business hours. This is known as a Time Diary! You can find more information in the FAQ below:

1. The Call Routes

To start creating some Time Specific Routing, you'll need to create a call route beforehand! Simply navigate to Dashboard > Voice > Call Routing > Call Routes and createthe routes!

In this case, the route specified in the picture is the Out of Hours, sending the Caller straight to Voicemail:

Be sure to click Assign Later when saving!

 

2. The Time Diary

The next step would be to go to our Time Diaries section, and then "Add a Time Diary".

 

 

Step 1 - Choose the days from the list to set the Working Hours

Step 2 - Set the hours you want to receive calls, and then choose which Call Route you want active

Step 3 - Copy to all feature will automatically set the hours and Call Route for the days selected

Step 4 - Set Out Of Hours - simply choose the Call Route you want to be active outside of your working hours

Step 5 - The last step is assign the Time Diary to your number! 

Yay.com FAQ
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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service