How can I use time diaries?


How can I use time diaries?

You can set which call routes are used throughout certain times of the day and shape it to your business hours. This is known as a Time Diary! You can find more information in the FAQ below:

1. The Call Routes

To start creating some Time Specific Routing, you'll need to create a call route beforehand! Simply navigate to My Dashboard > Voice > Inbound Settings > Routing > Add Call Route and create the routes!

In this case, the route specified in the picture is the Out of Hours, sending the Caller straight to Voicemail:

Be sure to click Assign Later when saving!


2. The Time Diary

The next step would be to go to our Time Diaries section, and then "Add a Time Diary".



Step 1 - Choose the days from the list to set the Working Hours

Step 2 - Set the hours you want to receive calls, and then choose which Call Route you want active

Step 3 - The copy to all feature will automatically set the hours and Call Route for the days selected

Step 4 - Set Out Of Hours - simply choose the Call Route you want to be active outside of your working hours

Step 5 - The last step is to assign the Time Diary to your number! 


If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!

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