Loading

Error Sorry

Cart Total

$0.00

  • Your shopping cart is empty

Checkout

Delete everything ?

Frequently Asked Questions >
Routing Questions >
What is the difference between a Time Diary and a Call Route?
Q.

What is the difference between a Time Diary and a Call Route?

A.

Call Routes -

Call Routes are a set of instructions that allow you to make and receive calls. For example, you can set instructions such as to play a sound, allocate a call to a queue, provide options for a caller to press or send the call to voicemail. These options can be set in the ‘Call Routes' area of your dashboard. 

Call Routes will apply to calls 24/7 for whatever number they are assigned to. You can assign a Call Route to a number in the ‘My Numbers’ area of your dashboard. 

To find out more about Call Routes, check out this link:

 

Time Diaries -

Time Diaries, on the other hand, are a way to manage your Call Routes in more detail. You can assign different Call Routes to different times of the day to fit your business hours! For example, setting an out of hours message to play automatically after your business closes. 

Like a Call Route, Time diaries can also be allocated to certain phone numbers, but will enable you to utilise different call routes at different times throughout the day or week. 

To find out more about Time Diaries, have a look at this page.

 

Let’s take a small high street shop, for example. They are open Monday-Saturday from 9-5pm and 10-4pm on Sundays. 

A Time Diary would allow the shop to have different call routes when they are open and closed. They could direct the caller to a voicemail or alternative audio when they are closed and send them through to the shop when they’re open.

Alternatively, if a single call route was assigned to this shop’s number, the same route would happen irrespective of whether the shop is open or closed. 

Yay.com FAQ
Join our free live phone system webinar

New to Cloud Telephony?

Join one of our free live webinars!

Join one of our twice weekly webinars for a guided tour of our business phone system and features.

Find Out More
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service