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Frequently Asked Questions >
Routing Questions >
How can I set up a Direct Dial (DDI)?
Q.

How can I set up a Direct Dial (DDI)?

A.

Assigning a DDI (Direct Dial In) number to your user allows you to have a direct number for an individual SIP User on your account, which is very helpful for reaching a specific person!

 

This is easily done in your dashboard by going to Voice > My Numbers > My Numbers

 

From here you should see all available numbers on your account as seen below: 

 

 

The 'Assigned To’ column is where it shows the call route / time diary / user that is assigned to that number!

 

By clicking the drop down box under where it says 'Assigned To' you will be able to bring up a list of all the Users, Call Routes and Time Diaries on your account:

 

 

To assign the number as a DDI for a user you will just need to select the user you wish to assign the number to from this drop down.

 

As soon as this is done, ringing that number will directly call this SIP User and any devices registered to that User, be it a Deskphone, mobile or desktop app.

 

You can then set call handling settings for the user to set mailboxes and forwards on this DDI as can be seen in our helpful call handling guide here

 

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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service