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New customer? Start here
Assigning a DDI (Direct Dial In) number to your user allows you to have a direct number for an individual SIP User on your account, which is very helpful for reaching a specific person!
This is easily done in your dashboard by going to Voice > My Numbers > My Numbers
From here you should see all available numbers on your account as seen below:
You can view all of your numbers on the My Numbers page
The 'Assigned To’ column is where it shows the call route / time diary / user that is assigned to that number!
By clicking the drop down box under where it says 'Assigned To' you will be able to bring up a list of all the Users, Call Routes and Time Diaries on your account:
You can change the active route on the number in the "Assigned To" column
To assign the number as a DDI for a user you will just need to select the user you wish to assign the number to from this drop down.
As soon as this is done, ringing that number will directly call this SIP User and any devices registered to that User, be it a Deskphone, mobile or desktop app.
You can then set call handling settings for the user to set mailboxes and forwards on this DDI as can be seen in our helpful call handling guide here.
Join one of our twice weekly webinars for a guided tour of our business phone system and features.
