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Call handling settings allows you to configure how inbound calls to each user on your account are handled, with various options such as send to a personal mailbox, forward to an external number or simply hang up.
You can find these settings on your dashboard by going to Voice > Users > Users > Editing the SIP User (Via the blue pencil icon!) and the Call Handling tab.
Once here you'll see the below settings:
When I'm Unreachable - If you are offline or we cannot reach you for any other reason
Toggling ‘activate call handling routes’ will allow you to configure the handling routes for the aforementioned scenarios as seen below: