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Q.

How do I record my calls?

A.

To record your calls, you'll need to enable Call Recording in two separate places:

 

1. For incoming calls, you'll need to enable call recording in your call routes. To do this, go to My Dashboard > My VoIP > routing and edit your call route (pencil icon). You'll see a dropdown menu at the top labelled Call Recording. Set this as enabled.

 

Call Record One

 

 

 

2. For Outbound Calls, you'll need to go to your Users tab in My VoIP > Users and edit the user you want to record. You'll see near the lower right-hand corner there's an option to call record - check this so that Call Recording is 'on'.

 

Call recording 2

 

That's all done! You can find all your recorded calls in Call History.

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