Yay.com loading


Call us on 0330 122 6000

Login to Yay.com

How do I record my calls?

To record your calls, you'll need to enable Call Recording in two separate places:


1. For incoming calls, you'll need to enable call recording in your call routes. To do this, go to My Dashboard > My VoIP > routing and edit your call route (pencil icon). You'll see a dropdown menu at the top labelled Call Recording. Set this as enabled.


Call Record One




2. For Outbound Calls, you'll need to go to your Users tab in My VoIP > Users and edit the user you want to record. You'll see near the lower right-hand corner there's an option to call record - check this so that Call Recording is 'on'.


Call recording 2


That's all done! You can find all your recorded calls in Call History.

Back to FAQ
Yay.com FAQ

Search for