Yay.com loading


Error Sorry


Shopping Basket

Basket Total



Delete everything from your basket?

Go to Checkout

New to VoIP? Join one of our live webinars!

Join one of our twice weekly webinars for a guided tour of our VoIP Phone System and features

Yay.com VoIP Phone System Webinars Find Out More

How do I record my calls?

To record your calls, you'll need to enable Call Recording in two separate places:


1. For incoming calls, you'll need to enable call recording in your call routes. To do this, go to My Dashboard > My VoIP > routing and edit your call route (pencil icon). You'll see a dropdown menu at the top labelled Call Recording. Set this as enabled.


Call Record One




2. For Outbound Calls, you'll need to go to your Users tab in My VoIP > Users and edit the user you want to record. You'll see near the lower right-hand corner there's an option to call record - check this so that Call Recording is 'on'.


Call recording 2


That's all done! You can find all your recorded calls in Call History.

Back to FAQ
Yay.com FAQ

Search for

ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service