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Q.

How do I record my calls?

A.

To record your calls, you'll need to enable Call Recording in two separate places:

 

Incoming Calls

 

Firstly, you'll need to enable call recording in your call routes.

 

To do this, go to:

 

Dashboard > Voice > Call Routing > Call Routes and edit your call route (blue pencil icon) 

 

You'll see a dropdown menu at the top labelled Call Recording. Set this as enabled.

 

Call Record One

 

 

Outbound Calls

 

Go to your Users tab:

 

Voice > Users > Users and edit the user you want to record

 

You'll see near the lower right-hand corner there's an option to call record - check this so that Call Recording is 'on'.

 

 

Call recording 2

 

That's all done! You can find all your recorded calls in Call History.

 

If you need any further help today, please don't hesitate to contact our friendly support team!

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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service