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New customer? Start here
To record your calls, you'll need to enable Call Recording in two separate places:
1. For incoming calls, you'll need to enable call recording in your call routes. To do this, go to My Dashboard > My VoIP > routing and edit your call route (pencil icon). You'll see a dropdown menu at the top labelled Call Recording. Set this as enabled.
2. For Outbound Calls, you'll need to go to your Users tab in My VoIP > Users and edit the user you want to record. You'll see near the lower right-hand corner there's an option to call record - check this so that Call Recording is 'on'.
That's all done! You can find all your recorded calls in Call History.
Join one of our twice weekly webinars for a guided tour of our business phone system and features.
