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All Features

Call Handling

Wallboard Statistics

Wallboard Statistics

View your most important business call statistics with custom Wallboards.

  • View real-time call queue statistics on an easily configurable custom on-screen display. Monitor statistics for all call volumes or even on a per-agent level.
  • Choose layouts, themes, time periods, call routes to monitor, and URL location.
  • Use our API to construct your own Wallboards from the ground up or plug in to software of your choosing.

Wallboard call statistics allow you to easily view your most important call queue stats onscreen and at a glance. With a full range of call statistics available such as average wait times, number of calls answered, abandoned calls and more, you can ensure you have the key performance indicators (KPIs) you need to continue offering callers a consistent and high quality service. Our business phone system monitors your call queues in real-time for the most up-to-date metrics while allowing you to elegantly switch layouts, pick themes, and even view agent leader-boards for most calls answered. Supervisors will have a full overview of business activity and can utilise Wallboards to improve efficiency, help inform staff training and encourage staff motivation. Wallboards are compatible with large screen displays, tablets and mobile/cell phones. They are accessible from a URL you create and can be configured in no time at all. Try out Wallboards today.

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