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Voice Business Phone System Features

Call Recording

Business Phone Systems - Call Recording

Turn on call recordings for call routes and/or individual users.

Our VoIP phone system provides you with inexpensive and effective call recording whatever your business size. This professional business VoIP feature removes the complexity of, and need for, additional call recording devices as it’s built into the functionality of our cloud-based service. A fully adaptable feature, call recording can be turned on or off as you wish, offering you security and protection when you need it and the freedom to converse unrecorded when you don't. Whether your business is a financial institution, FSA regulated company, or you’re in a health or law related profession, our call recording feature will lower your costs, aid regulatory compliance and help with dispute resolution. Get started with Yay.com’s cloud phone system today and try our call recording feature for yourself.

Extra Call Security and Easier Compliance

Whether you need to keep records of your calls for the security of your own business, for that of your clients, or both, our call recording feature has you covered. With a single on/off toggle applicable on scales as high-level as across the entire platform to as low-level as your individual users, Yay.com’s call recording function call be switched on or off across your business VoIP platform to conform to your business’ needs.

When it comes to complying with regulations, we take care of the hard work for you, leaving you more time to get done all of the work that really pays back for you and your business. Plus, with auto-synchronisation of all your call recordings to your cloud-storage location of choice, you can rest easy in the knowledge that your business-essential call recordings are always safely backed up to a location you know, trust and control.

Playback Recordings In-browser or Download to Desktop

When it comes to playing back your recordings, you have options. Listen quickly and directly right from your account dashboard, or download the recording as an audio file to store locally and playback at your convenience. Enterprise customers even have access to all of their business’ call recordings from their chosen cloud-storage backup location; with a single click it’s possible to integrate your Yay.com business phone system with Dropbox or Google Drive for automatic call recording cloud-storage synchronisation, giving you one more convenient location from which to access your business’ valuable files. This is, of course, optional, so if you’d prefer to store your business’ call recordings in as few locations as possible, the choice is yours to make. Yay.com aims to provide for its customers the most flexible and versatile business phone system on the market. Understanding that your call recordings are your property is an extension of this aim, so we give you full control over when, where and how you access your call recordings.

Find Recordings Quickly And Easily With Comprehensive Search

With our comprehensive search function, your call recordings are always on-hand when you need them. Search in specific date-time ranges; search only by answered or unanswered calls; search by inbound, outbound and internal call types; even search for only those calls made from or to a specific user in the business. With search filters as granular as these, no call recording is beyond your reach, so you’re free to brush up on the details of the latest project; to confirm the name of your courtroom opposition; or to really get to grips with the particulars of a complex case you’re working because when it comes to giving your business the edge over the competition, there’s no better place to start than with its communications. A VoIP phone system from Yay.com can take care of all of that for you and more.

If you’re interested in call recording features that can improve the way you and your staff do business, get started with Yay.com today.

View all VoIP Features
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service