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Voice Business Phone System Features

Call Queuing

Business Phone Systems - Call Queuing

Keep callers on the line with our advanced call queue system.

  • Call queuing reduces call abandonment rates, manages your callers and keeps them on the line until you are able to answer their call.
  • Create queue notices for your inbound callers. Add audio files of your choice, create playlists, plus adjust frequency and caller wait times too.
  • Manage the flow of calls to your teams using ring strategies to choose whose phone will ring and in which order. Options include users that have answered the fewest calls, those that have been idle the longest, in sequential order and more.

Ensure you never miss an important sale with our advanced call queuing features. Call queuing places your customers in an ordered queue making it easier for employees to manage calls when volumes might be higher than expected. This call queuing feature also helps manage caller expectations when phoning your business, with regular voice prompts notifying them of their position in the queue and custom on-hold music playlists. Once agents are free, calls are distributed to the available agent in the order they first called your company. Be sure you never miss a call again while still dealing with your customers efficiently and politely. To benefit from this business feature, sign up today.

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