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Voice Business Phone System Features

Call Monitoring

Business Phone Systems - Call Monitoring

Listen, Whisper and Join calls. Improve your employee training with our Call Monitor feature.

  • Listen, Whisper or Join in-progress phone conversations via shortcode speed dials.
  • Use this feature to help train new staff when in conversation on incoming calls.
  • Set user management permissions for access to all or some of the Listen, Whisper and Join features.

Call monitoring offers you the functionality to provide added on-call support for your employees and in turn spur your team to greater results. Listen in to ongoing phone calls in real time, offer advice to staff and even jump in on existing calls to aid dispute resolution. For new starters and long-term employees alike, the ability to offer assistance and reassurance while they are on a call to customers can prove an invaluable asset in their progress with your team. With custom user permissions accessible via your Cloud PBX dashboard, these call monitoring features can be added and modified according to managerial roles if required. Try our VoIP phone system and try our call monitor features today.

View all VoIP Features
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service