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Voice Business Phone System Features

Call Forwarding and Routing

Call Forwarding and Routing for Business Phone Systems

Route inbound calls to multiple destinations, features and extensions with smart call routing.

Our powerful, conditional call forwarding and routing will ensure your inbound calls always reach their intended destination. A call routing interface that’s easy to manage, update and change provides you with the power to send calls to groups, voice-mailboxes, interactive call menus and more.

With a few clicks you can set up dynamic, conditional call forwarding to send calls to different departments or extensions and to any location or device, wherever it may be. Your business phone numbers will follow you wherever you go, so you need never miss an important call again.

So, whether you want to receive calls on your deskphone, mobile, or desktop computer, it’s all possible with our state-of-the-art VoIP phone system. For full business flexibility with robust and limitless editing capabilities, choose our call routing for your organisation today.

Forward Calls to Internal and External Business Phone Numbers

Our business phone system is about flexibility and freedom; we want to give you the power to create the caller experience you’ve always dreamed of for your customers. When it comes to routing your calls, you’re free to forward them on to as many internal extensions as you like, as well as external numbers if you wish. In this way, you’ll find you’re able to route calls through to any member of the business and to any device.

With our easily created hunt groups, forwarding a call through to multiple staff members at once is as easy as sending it through to one. And, if you’d like a call to ring through multiple groups or departments in sequence, this is as easy as adding a second or third ‘send to user/group’ module into the call queue.

Forwarding incoming calls across to external numbers, whether they’re business phone numbers or personal ones, is just as easy. Simply drag the ‘send to user’ module into the flow of your call route and type in the number you’d like the call forwarded to. What’s more, with our business call assurance feature, you’ll have the option of warning external users that this is a forwarded call and giving them an amount of time in which to accept or reject the call. In this way, you’re free to use the personal phone number of someone you trust as a final port of call if a customer can’t get through, or as part of an emergency line and you’ll know right away that you’re about to pick up a business call.

Dynamic Call Routing Modules For Supreme Call Handling

With our simple and intuitive user dashboard, editing and configuring your business’ phone system has never been so easy. We demystify the process of creating and configuring your business’ phone system and turn it into something creative, enjoyable and rewarding as you whip together an outstanding caller experience for your customers. Our modular drag and drop system will have you doing in minutes what once took dedicated engineers hours of costly time to complete.

Want a single number, when called, to ring through to multiple staff members at once? That’s easy. What about numbers not registered in your account? Done. Feel like adding an IVR call menu to that to improve your callers’ experience? No sweat.

All of this and more is possible and visualised intuitively in an easy logic flow understandable by all. With Yay.com’s VoIP phone system, you can become the architect of the customer call experience you’ve always wanted.

Call Route Logic Dictated By You

Whilst our modular call routing interface gives you back control over the design of your call routes, it doesn’t compromise on the logic of the route. Our call routing modules have been designed to work together seamlessly so, not only can you handle to whom your calls are sent, but you can also logically dictate the flow of the entire route. Callers can be sent to your IVR and, depending on the option they choose, to one of multiple call queues. These call queues can ring through multiple different groups/destinations in the order that you choose. What’s more, when routes branch off as a result of different possible terminations to a module, you’ll have full control over how each branch continues.

If you’re interested in coming on board with a phone system for your business that gives you back control, then consider trialling our VoIP service free for fourteen days. Or, get started right away by comparing our VoIP plans.

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ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service
ISO 27001 Business Continuity Accreditation ISO 22301 Business Continuity Accreditation Cyber Essentials Certificate of Assurance G-Cloud accredited by the Crown Commercial Service